Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$100K - $120K *

Lead the charge in delivering exceptional client services by managing a team of Engagement Managers, driving project success, and fostering strong relationships across diverse stakeholders to ensure o...

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$156K - $250K *

Advance your career by owning the global go-to-market strategy, focusing on high-touch services in an innovative and strategic role that connects hospitality excellence with cutting-edge technology to...

4 weeks ago

  •   8 - 10 years exp.  •   Media

$90K - $215K *

Accelerate progress at the forefront of Finance Operations, leading complex media-finance workflows. Drive service delivery, governance, and continuous improvement while collaborating with cross-funct...

1 week ago

  •   8 - 10 years exp.  •   Media

$90K - $125K *

Drive integrated paid media strategies across digital channels, optimizing campaigns and delivering measurable results. Lead client relationships, mentor teams, and enhance media capabilities through...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$223K - $422K *

Champion a global brand strategy that aligns enterprise goals with regional needs. Collaborate across teams to enhance brand positioning, drive activation, and measure performance, ensuring a cohesive...

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$175K - $334K *

Transform client experiences by leading a cross-functional team to innovate and implement cloud-based solutions, ensuring alignment with strategic goals while fostering a culture of continuous improve...

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$130K - $150K *

Collaborate with clients to develop data-driven media strategies that integrate traditional and digital channels, addressing unique market dynamics and audience targeting to achieve brand marketing go...

4 days ago

  •   Less than 5 years exp.  •   Media

$162K - $203K *

Elevate program management excellence by leading a global PMO, driving complex initiatives, establishing governance, and fostering cross-functional collaboration to achieve measurable outcomes and enh...

Reposted 6 days ago

  •   11 - 15 years exp.  •   Media

$162K - $357K *

Elevate your career by driving strategic growth initiatives, leveraging data insights to shape market strategies, and collaborating with senior leaders to optimize business development efforts in a dy...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Empower a cohesive marketing strategy that elevates brand recognition across subsidiaries. Collaborate with leadership to manage campaigns, community initiatives, and team development while ensuring i...

Reposted yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Join a team that's shaping organizational growth by partnering with leaders to develop talent strategies, enhance workforce effectiveness, and drive employee engagement. This strategic role blends han...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$95K - $110K *

Lead the charge in delivering exceptional client service within a dynamic creative agency. Drive integrated campaigns, foster relationships, and influence strategic initiatives to elevate brand impact...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Media

$152K - $191K *

Transform business capabilities by leading strategy and delivery oversight for Digital Technology. Collaborate across functions to align priorities, drive measurable outcomes, and enhance organization...

1 week ago

  •   8 - 10 years exp.  •   Media

$163K - $230K *

Drive commercial success by managing cross-service client relationships, ensuring financial health, and facilitating productive negotiations. Collaborate with diverse teams to achieve operational impr...

1 month ago

  •   8 - 10 years exp.  •   Media

$163K - $230K *

Take ownership of global client relationships, driving financial growth and operational efficiency. Collaborate across service lines to establish strong commercial agreements and ensure compliance, wh...

1 month ago

  •   8 - 10 years exp.  •   Media

$158K - $190K *

Explore a dynamic role in client servicing, managing onboarding and support for diverse clients. Leverage your organizational and communication skills to enhance processes and deliver exceptional clie...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$288K - $396K *

Engage with Fortune 500 clients to drive advertising solutions, leveraging your expertise in digital video and programmatic strategies. Collaborate cross-functionally to enhance client relationships a...

3 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$80K - $90K *

Join a team that's dedicated to enhancing client experiences through effective onboarding, training, and support. Collaborate across departments to ensure clients maximize their use of our platform wh...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $170K *

Lead the charge in optimizing operations and financial management for a large-scale client account. Oversee multiple pods while ensuring efficiency and strategic alignment in a fast-paced environment...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Champion strategic growth by driving complex cybersecurity sales, building executive relationships, and leveraging a diverse partner ecosystem to deliver tailored solutions for enterprise clients...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Join a team that's driving strategic growth in cybersecurity consulting. Leverage executive relationships and a diverse partner ecosystem to close complex deals and build long-term accounts, all while...

Tacoma, WARemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Transform digital media strategies by leading client engagements, optimizing retail media, and enhancing in-house capabilities. Collaborate with teams to deliver impactful campaigns and drive measurab...

1 week ago

  •   5 - 7 years exp.  •   Media

$300K - $350K *

Elevate client experiences by leading complex transaction management transitions. Drive strategic oversight, ensure contractual compliance, and collaborate across multidisciplinary teams to deliver su...

Toronto, ONIn-Person

Today

  •   8 - 10 years exp.  •   Real Estate & Construction

$197K - $230K *

Engage with strategic accounts to drive retention and growth, overseeing commercial results and client relationships. Lead cross-functional teams to deliver integrated solutions, ensuring client satis...

New Jersey, USRemote

2 weeks ago

  •   11 - 15 years exp.  •   Media

$138K - $173K *

Accelerate progress at a dynamic technology consulting firm by driving client development and expanding relationships with senior technology leaders across the West Coast, while leveraging RGP's consu...

2 days ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.