Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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1
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$90K - $215K *

Accelerate progress at the forefront of creative operations, leading a dynamic team to enhance digital media campaigns. Drive efficiency, foster collaboration, and optimize workflows to meet evolving...

5 days ago

  •   5 - 7 years exp.  •   Media

$82K - $100K *

Lead the charge in managing high-profile NASCAR sponsorships, driving strategic brand marketing and activation campaigns. Collaborate with clients and teams to deliver innovative solutions and measura...

1 week ago

  •   5 - 7 years exp.  •   Media

$142K - $195K *

Lead and optimize commercial interior fit-out projects, managing all phases from planning to close-out. Foster strong client relationships and ensure compliance with safety and regulatory standards wh...

2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $180K *

Engage with clients as a strategic leader, driving innovative solutions and managing complex accounts. Collaborate with marketing teams to enhance brand value and deliver impactful campaigns while nav...

3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$100K - $120K *

Accelerate client relationships by managing strategic accounts, driving revenue growth, and expanding service lines. Collaborate with internal teams to ensure client satisfaction and deliver tailored...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Legal & Accounting

$150K - $180K *

Champion growth in the SLED NYC market by leveraging executive relationships, driving strategic programs, and collaborating with cross-functional teams to deliver innovative solutions and enhance cust...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Drive client satisfaction as a Senior Project Manager, overseeing eDiscovery projects, managing budgets, and consulting on best practices. Lead teams, enhance workflows, and ensure timely delivery whi...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$270K - $350K *

Unlock potential by driving account growth and managing client relationships. Collaborate with cross-functional teams to deliver innovative solutions and exceed client expectations, ensuring strategic...

5 days ago

  •   Less than 5 years exp.  •   Media

$150K - $250K *

Drive innovative communications planning strategies that elevate brand engagement and inspire teams. Lead cross-functional collaboration to deliver impactful media solutions while fostering strong cli...

6 days ago

  •   8 - 10 years exp.  •   Media

$150K - $250K *

Lead the charge in strategic communications planning, inspiring teams and clients to leverage media creatively for impactful brand growth while mastering Omni Workflow for seamless campaign execution...

6 days ago

  •   8 - 10 years exp.  •   Media

$150K - $250K *

Lead strategic communications planning across diverse portfolios, fostering client relationships and inspiring teams. Drive innovative media solutions and oversee the implementation of Omni Workflow t...

6 days ago

  •   8 - 10 years exp.  •   Media

$170K - $200K *

Lead media strategy and operational excellence, driving growth and innovation across client portfolios. Oversee multidisciplinary teams, foster client relationships, and champion data-driven decision...

Toronto, ONIn-Person

1 week ago

  •   11 - 15 years exp.  •   Media

$135K - $160K *

Empower pharmaceutical advertising success by driving new business, managing strategic accounts, and collaborating across teams to deliver impactful campaigns. Own the sales cycle and foster relations...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$140K - $150K *

Elevate your career by managing high-impact brand strategy projects, fostering client relationships, and leading a dynamic team in a collaborative consulting environment. Drive business growth through...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$140K - $150K *

Shape the future of brand strategy by leading high-impact consulting projects, fostering client relationships, and mentoring teams in a dynamic environment focused on delivering actionable insights an...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$140K - $150K *

Accelerate growth by delivering impactful brand strategies and consulting solutions while establishing strong client relationships in a dynamic, collaborative environment that fosters innovation and e...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$290K - $310K *

Transform the global Services business by driving growth strategies, managing key client relationships, and enhancing operational efficiency. Collaborate with senior leadership to ensure successful ex...

Reposted yesterday

  •   11 - 15 years exp.  •   Real Estate & Construction

$140K - $165K *

Champion the future of experiential marketing by leading client relationships and strategic programming for two major NYC properties, driving engagement and cultural relevance while overseeing a dynam...

1 week ago

  •   8 - 10 years exp.  •   Media

$175K - $225K *

Champion client success by leading a dynamic team to drive growth strategies, enhance client relationships, and integrate innovative solutions. Influence operational excellence while fostering a cultu...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $160K *

Shape client relationships by driving innovative strategies and integrated solutions that enhance satisfaction and fuel growth. Collaborate across teams to ensure seamless execution and alignment with...

4 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$100K - $115K *

Join a team that's redefining digital strategy by integrating channels to enhance customer journeys and drive business growth. Lead with vision, turning insights into actionable roadmaps while fosteri...

Vancouver, BCIn-Person

1 week ago

  •   8 - 10 years exp.  •   Media

$130K - $165K *

Unlock potential by designing integrated communications strategies that drive brand growth. Collaborate with cross-functional teams to create actionable plans, leveraging data insights and innovative...

5 days ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Elevate strategic insights and performance reporting for pharmaceutical media. Collaborate across teams, leveraging data analytics and AI solutions to enhance growth and client outcomes in a fast-pace...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$106K - $170K *

Champion innovative media strategies and lead a dynamic team to execute impactful campaigns, aligning client goals with effective planning and performance analysis while fostering strong client relati...

6 days ago

  •   5 - 7 years exp.  •   Media

$81K - $129K *

Elevate your career by leading media strategy and planning for diverse clients. Drive cross-functional collaboration, manage multiple accounts, and mentor a talented team while ensuring alignment with...

1 week ago

  •   5 - 7 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.