Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$134K - $269K *

Take ownership of transformative business strategies, leading integrated Customer & Growth initiatives. Drive operational excellence and change management to enhance revenue generation and client sati...

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$134K - $269K *

Lead transformative initiatives that enhance commercial operations, driving growth and maximizing value through strategic change management and process optimization. Collaborate with executives to ens...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Accelerate client engagement by driving business development initiatives, fostering relationships, and delivering tailored solutions. Collaborate with a dedicated team to expand existing accounts and...

Mississauga, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Legal & Accounting

$80K - $95K *

Join a dynamic team to drive business development and client engagement. Leverage your expertise to build relationships, identify opportunities, and deliver tailored solutions while embodying core val...

Calgary, ABIn-Person

Yesterday

  •   5 - 7 years exp.  •   Legal & Accounting

$125K - $150K *

Lead strategic client partnerships, driving revenue growth and team performance. Build executive relationships and define long-term vision for account success while identifying expansion opportunities...

Toronto, ONIn-Person

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's redefining client success! Lead and develop a dynamic group of 15-30 professionals while owning end-to-end department performance, delivering exceptional outcomes and driving organi...

CanadaRemote

Reposted today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$97K - $155K *

Drive client relationships and omni program development, leading projects from brief to execution. Collaborate with cross-functional teams to enhance business growth while managing budgets and expecta...

Yesterday

  •   5 - 7 years exp.  •   Media

$160K - $210K *

Lead the charge in shaping the strategy and operational integration for Member Services, driving performance insights and transformation initiatives while collaborating cross-functionally to enhance m...

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $175K *

Transform data operations by leading strategic initiatives, enhancing business intelligence tools, and fostering cross-functional partnerships. Drive project management and team development while ensu...

Yesterday

  •   8 - 10 years exp.  •   Media

$130K - $150K *

Oversee the end-to-end data enablement process, ensuring accurate taxonomy governance and data quality while collaborating with cross-functional teams to enhance campaign reporting and operational eff...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Media

$130K - $150K *

Drive data excellence by leading taxonomy governance and reporting for campaigns. Collaborate with cross-functional teams to ensure data quality and operational efficiency while mentoring resources to...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Media

$145K - $175K *

Lead the strategy and execution of data management and governance, ensuring data integrity and operational excellence across media channels. Collaborate with teams to drive automation and enhance busi...

5 days ago

  •   8 - 10 years exp.  •   Media

$145K - $175K *

Unlock the potential of data management by leading strategic initiatives, enhancing business intelligence solutions, and fostering cross-functional partnerships to drive operational excellence and dat...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$145K - $175K *

Champion data excellence by leading strategic initiatives in data management, governance, and analytics. Drive operational efficiency and foster cross-functional collaboration to enhance client outcom...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$95K - $115K *

Champion the delivery of innovative broadcast and video content from concept to final production. Collaborate across teams to ensure quality, timelines, and budgets are met while navigating regulatory...

Toronto, ONIn-Person

1 month ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Elevate your career by managing a diverse portfolio of global clients, translating complex risk profiles into tailored insurance solutions while fostering long-term relationships and driving strategic...

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $170K *

Join a dynamic team to lead client financial services, ensuring excellence in financial reporting and management for nonprofit clients. Drive strategic initiatives, mentor team members, and enhance co...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$125K - $250K *

Partner with us to align people strategies with business goals, driving workforce planning and transformation initiatives. Collaborate with leaders to enhance employee experience and ensure organizati...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Advance business growth in the US DoD market through strategic partnerships, opportunity shaping, and long-range pipeline management while collaborating with leadership and shaping bids to align tech...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Lead transformative growth by building client partnerships and driving technology solutions. Engage with senior leaders to identify needs, shape proposals, and ensure successful project delivery while...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Lead strategic initiatives to enhance client enablement, manage resources, and drive productivity across the Americas. Collaborate with internal and external partners to achieve organizational goals a...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$145K - $165K *

Drive client satisfaction and business growth by leading initiatives, managing relationships, and executing strategies for new market development while ensuring effective communication and feedback pr...

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$190K - $250K *

Unlock your potential by delivering strategic communications advice in the Healthcare sector. Lead teams, engage stakeholders, and drive business development while fostering a collaborative environmen...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Transform the accounting landscape by leading a dynamic team, ensuring operational excellence and compliance while driving strategic financial initiatives across multiple revenue-generating entities...

Yesterday

  •   5 - 7 years exp.  •   Media

$80K - $100K *

Join a team that's dedicated to enhancing financial operations and reporting. Collaborate with cross-functional teams to ensure accurate financial management, streamline workflows, and support decisio...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.