Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$135K - $200K *

Accelerate progress at a leading federal technology firm by strategically guiding a portfolio of cloud and software development programs, ensuring optimal performance and fostering key customer relati...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$170K - $215K *

Shape the future of IT leadership by building a high-performing team and establishing robust security and compliance frameworks to support rapid global growth and operational excellence in a dynamic t...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$172K - $223K *

Lead the field services strategy for large-scale AI infrastructure, ensuring operational excellence and customer satisfaction. Collaborate with cross-functional teams to enhance service delivery and d...

RemoteRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Shape the future of enterprise Linux and Unix operations, leading a team to deliver and modernize infrastructure services across various platforms while ensuring performance, security, and client sati...

Connecticut, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$77K - $128K *

Join a dynamic team as you manage the Navy's Logistics Data System, ensuring its performance and security. Collaborate with users and developers, troubleshoot complex issues, and drive system enhancem...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Shape the future of document security by managing classified information, ensuring compliance, and overseeing the safeguarding of sensitive project data for global facilities. Collaborate with teams t...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$102K - $140K *

Lead the charge in enhancing supplier processes and product quality for advanced cooling and power solutions. Collaborate across teams to drive innovation, efficiency, and reliability in manufacturing...

Reposted yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$107K - $188K *

Join a dynamic team to lead Data Center Operations, managing diverse groups to enhance efficiency, mentor talent, and drive innovative strategies for optimal performance in a fast-paced environment...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Join a team that drives successful global projects in Infrastructure Solutions. Lead project management initiatives, ensure timely delivery, and cultivate a culture of excellence while fostering team...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $140K *

Champion strategic contract management by leading a high-performing team, ensuring compliance, and driving innovative solutions. Collaborate with senior leadership to enhance contract strategies and s...

3 days ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $140K *

Lead contract management initiatives, ensuring compliance and strategic direction in negotiations. Collaborate with senior leadership to modernize processes and mentor a high-performing team, driving...

3 days ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $140K *

Lead and empower the contract management function, ensuring compliance and strategic direction in negotiations. Collaborate with senior leadership to modernize processes and mentor a high-performing t...

3 days ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $140K *

Drive strategic contract management excellence, ensuring compliance and fostering relationships with stakeholders. Lead a high-performing team to navigate complex negotiations and enhance contracting...

3 days ago

  •   11 - 15 years exp.  •   Information Technology

$90K - $120K *

Provide vital support for physical and virtualized servers, managing network systems and vendor interactions. Ensure system upgrades, maintain accreditation, and troubleshoot communications to support...

Reposted 1 month ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Empower client success by managing the EA lifecycle, ensuring seamless onboarding, adoption, and renewals. Collaborate cross-functionally to deliver actionable insights and enhance operational efficie...

North Carolina, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$118K - $128K *

Elevate your career by driving program execution and performance management. Collaborate with cross-functional teams to ensure project success through effective risk management, forecasting, and stake...

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$140K - $150K *

Elevate security standards by inspecting and validating data center construction activities, managing risks, and ensuring compliance to enhance operational integrity and security across multiple sites...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Lead the charge in delivering innovative IT support services for the U.S. Army Corps of Engineers, ensuring technical excellence and customer satisfaction through on-site assistance and project leader...

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Lead and manage complex projects with diverse stakeholders, ensuring alignment and success through effective planning, execution, and oversight of methodologies and deliverables while driving team eng...

Toronto, ONIn-Person

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$140K - $190K *

Lead the charge in shaping IT engineering strategy and execution, driving scalable, secure solutions across infrastructure and networks while fostering a high-performing team in a dynamic, global envi...

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $190K *

Join as a Senior Manager in IT Engineering to lead global strategies, architecture, and execution of scalable, secure solutions across infrastructure and automation, while developing a high-performing...

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $190K *

Advance your career by leading IT engineering strategy and execution. Drive complex initiatives across infrastructure and networks while developing a high-performing team focused on reliability, secur...

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $190K *

Transform IT engineering by leading strategy and execution of scalable, secure solutions across infrastructure and networks. Drive cross-functional initiatives while developing a high-performing team...

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $110K *

Lead the charge in managing a dynamic sales team, driving revenue growth and market share in Alberta. Foster team development, engage with clients, and implement strategic initiatives to achieve sales...

Calgary, ABIn-Person

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K *

Take ownership of a high-performing Managed Services operation, leading a diverse team to enhance customer support, streamline endpoint management, and drive operational excellence in a 24/7 service m...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.