Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$110K - $130K *

Drive product strategy and lifecycle for Commercial Displays and Projectors, ensuring market competitiveness and successful execution across teams. Collaborate cross-functionally to shape product dire...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $150K *

Unlock your potential by overseeing operations systems, optimizing WMS, TMS, and PKGS. Collaborate with teams to enhance efficiency, provide user training, and ensure seamless integration across platf...

Today

  •   Less than 5 years exp.  •   Transportation

$85K - $150K *

Optimize warehouse operations by managing WMS, TMS, and PKGS systems. Collaborate with teams to ensure system efficiency, provide user training, and analyze data to enhance inventory management and lo...

6 days ago

  •   Less than 5 years exp.  •   Transportation

$85K - $150K *

Optimize operations by managing WMS, TMS, and PKGS systems to enhance efficiency, support user training, and ensure seamless integration across platforms while driving data analysis for improved inven...

6 days ago

  •   Less than 5 years exp.  •   Transportation

$85K - $150K *

Unlock potential by managing and optimizing warehouse management systems. Collaborate with teams to ensure system efficiency, provide user training, and analyze data to enhance operations in a fast-pa...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$110K - $140K *

Empower the Marine Corps by managing and enhancing SharePoint portals, ensuring seamless access and data integrity while providing top-tier support and innovative solutions for program office needs...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$105K - $150K *

Transform enterprise networks by troubleshooting, configuring, and optimizing infrastructure in a high-security environment. Collaborate across teams to ensure robust cybersecurity and support cloud m...

Reposted today

  •   Less than 5 years exp.  •   Business Services

$88K - $105K *

Explore the dynamic role of a Project Manager, driving product initiatives through the development lifecycle. Collaborate across functions to ensure clarity, momentum, and successful project delivery...

4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$85K - $100K *

Transform product initiatives by driving the Product Development Lifecycle, ensuring clarity and momentum across functions while empowering teams to focus on their expertise and decisions...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$100K - $120K *

Lead complex, strategic enterprise programs across multiple departments, ensuring projects align with organizational priorities. Collaborate with stakeholders to drive execution and process improvemen...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$80K - $170K *

Join a team that drives innovative modernization of education platforms, overseeing technical and programmatic initiatives while ensuring compliance and fostering collaboration across diverse teams to...

Reposted yesterday

  •   11 - 15 years exp.  •   Information Technology

$80K - $95K *

Elevate customer support by managing network operations and incidents, ensuring service excellence across regions. Collaborate with IT teams to analyze data, anticipate issues, and implement solutions...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Shape the future of IT operations by managing service delivery and network performance. Collaborate with teams to analyze incidents, implement solutions, and ensure top-tier customer support across gl...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$117K - $130K *

Champion innovative server solutions by leading systems analysis, troubleshooting, and user support. Collaborate with teams to enhance server performance and security while mentoring others in a dynam...

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$82K - $128K *

Shape the future of executive support by providing elite tech assistance to senior leaders, ensuring seamless operation across multiple environments. This role demands proactive solutions and expert p...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Empower a dynamic workplace by managing IT support, AV systems, and network performance. Take ownership of technology solutions, enhance user experience, and drive efficiency in a fast-paced corporate...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Staffing

$95K - $115K *

Lead a dynamic team of Systems Administrators, managing Windows environments while ensuring optimal performance and security. Collaborate on system maintenance, user management, and automation to supp...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$127K - $194K *

Unlock potential by leading AI governance initiatives to ensure security and compliance across Lenovo's AI projects. Collaborate with cross-functional teams to operationalize risk management and uphol...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Champion high-quality service delivery across federal contracts, driving operational excellence, compliance, and customer satisfaction while collaborating with executive leadership and technical teams...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $180K *

The Deployed Operations Manager is responsible for managing and mentoring Level 300 Site Leads who oversee crews performing Contractor Owned Contractor Operated (COCO) operations. This role involves e...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $120K *

Join a dynamic team as you provision, configure, and maintain high-availability systems. Drive automation and enhance security while mentoring peers and optimizing operations across enterprise environ...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Join a dynamic team as a Systems Administrator, driving automation and optimizing system performance while ensuring secure infrastructure management and providing technical mentorship across enterpris...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Shape the future of security programs by driving cross-functional initiatives, managing vulnerability efforts, and establishing processes for accountability in a fast-evolving tech environment. Lead s...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $180K *

Design the foundational programs for a growing Security organization, driving vital initiatives like Vulnerability Management and Safety by Design while collaborating across multiple teams to ensure s...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$100K - $120K *

Lead large-scale data center security installation projects, ensuring timely completion and financial management while coordinating with diverse teams and stakeholders to enhance operational efficienc...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.