Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$95K - $115K *

Optimize mission operations by supporting and maintaining Linux-based high-performance computing systems. Collaborate with teams to troubleshoot and enhance system performance on critical national sec...

Today

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Unlock your potential by managing IT infrastructure, automating processes, and ensuring system security. Collaborate with teams to optimize deployments and troubleshoot issues, all while staying curre...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$88K - $105K *

Grow your career with a dynamic team seeking a System Administrator to manage IT infrastructure, automate processes, and ensure system security while collaborating with development teams to enhance de...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$113K - $158K *

Design and optimize Workday solutions to enhance HR technology initiatives. Collaborate with stakeholders to translate business needs into effective strategies, driving projects from concept to delive...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$78K - $137K *

Drive operational excellence by managing a diverse team in cloud infrastructure, ensuring efficient data center operations, mentoring staff, and implementing innovative solutions to enhance performanc...

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Lead the digital sales tools strategy, driving transformation and productivity through AI. Oversee critical platforms, manage a high-performing team, and deliver actionable insights to enhance sales p...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $115K *

Advance your career by providing essential IT support for manufacturing operations, ensuring seamless functionality of hardware, software, and network systems while collaborating with corporate IT to...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $140K *

Drive key Navy programs by managing resources, schedules, and budgets for successful technology initiatives. Collaborate with teams to assess risks, develop processes, and ensure the completion of tec...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $145K *

Optimize enterprise productivity and automation by partnering with teams to identify opportunities, prioritize solutions, and drive adoption of AI capabilities, ensuring alignment with architecture an...

Today

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Join us to optimize warehouse operations and lead a dedicated team. You'll ensure timely order fulfillment, maintain inventory accuracy, and promote a culture of safety while driving process improveme...

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a team that's dedicated to delivering exceptional IT support and service enhancements. Leverage your expertise in end-user computing to troubleshoot, resolve issues, and optimize IT service deliv...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $110K *

Lead and oversee the delivery of complex technical projects, ensuring timely execution, stakeholder coordination, and alignment with business goals. Foster collaboration across teams to drive innovati...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K *

Drive the successful delivery of enterprise-scale technology projects, overseeing planning, execution, and adoption. Collaborate with cross-functional teams to ensure timely, budget-friendly implement...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Drive growth operations by managing a hybrid team, streamlining processes, and implementing tech solutions to enhance decision-making and accelerate business development efforts across the organizatio...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $205K *

Shape the future of mobile computing by defining strategies and driving innovation for high-performance workstations, ensuring customer needs are met through effective collaboration and market insight...

Today

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Champion the delivery of utility infrastructure for data centers, ensuring projects are completed on time and within budget. Collaborate with diverse stakeholders to manage construction and optimize p...

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Manage high-performing end-user services to ensure responsive, secure support for workplace technology, driving operational excellence and team development while overseeing compliance and continuous i...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

Lead the charge in optimizing IT Services procurement by managing global teams, developing strategies, and driving commercial initiatives to enhance supplier performance and deliver actionable insight...

Yesterday

  •   8 - 10 years exp.  •   Business Services

$115K - $125K *

Champion a dynamic Support Desk team, optimizing operations and enhancing service quality. Lead initiatives to improve customer experience while managing ticketing systems and driving continuous impro...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$115K - $125K *

Oversee and enhance Support Desk operations, leading a team to ensure timely, high-quality responses. Collaborate across departments to optimize service delivery and drive continuous improvement in a...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$84K - $105K *

Elevate your career by managing a diverse portfolio of facilities, ensuring operational excellence and client satisfaction while driving financial performance and fostering strong relationships with s...

Milton, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Transform facility management by ensuring operational excellence and client satisfaction across a diverse portfolio. Lead financial performance, oversee maintenance, and foster strong relationships wi...

Vancouver, BCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$84K - $105K *

Champion the management and operational performance of multiple facilities, ensuring cost-effective, safe, and efficient operations while fostering strong client relationships and delivering exception...

Orillia, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$84K - $105K *

Unlock potential by managing a diverse portfolio of facilities, ensuring operational excellence, financial performance, and exceptional client relationships while leading a team to deliver top-tier se...

Oshawa, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$84K - $105K *

Elevate facility management by ensuring operational excellence, financial performance, and client satisfaction across a diverse portfolio. Collaborate with teams to deliver high-quality service and ma...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.