Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$95K - $115K *

Drive successful IT service delivery by coordinating multidisciplinary teams, translating strategic goals into actionable plans, and ensuring alignment with business priorities. Collaborate effectivel...

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Optimize IT service delivery by coordinating cross-functional teams, translating strategic goals into actionable plans, and ensuring alignment with business priorities for successful technology initia...

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$88K - $105K *

Transform IT service delivery by coordinating cross-functional teams, ensuring alignment with strategic goals, and facilitating agile processes to enhance project outcomes and stakeholder satisfaction...

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$88K - $105K *

Empower teams by coordinating IT service delivery initiatives, ensuring alignment with business goals. Act as a liaison among stakeholders, facilitating agile processes and performance monitoring to d...

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $120K *

Transform IT service delivery by coordinating cross-functional teams, ensuring alignment with strategic goals, and facilitating agile processes to enhance performance and stakeholder satisfaction...

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $110K *

Champion project success by leading Microsoft D365 implementations and website development. Collaborate with cross-functional teams to ensure compliance and deliver high-quality results while managing...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Manage release and configuration processes for enterprise systems, ensuring compliance and efficiency. Coordinate deployments and maintain documentation to support system integrity and ITIL-aligned pr...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $140K *

Innovate project delivery as you manage cross-functional teams, oversee complex development processes, and drive technical excellence in rugged technology solutions. Your leadership will ensure projec...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$59K - $122K *

Join a team that's dedicated to delivering exceptional Tier I IT support, troubleshooting, and customer service. Collaborate with technical teams to resolve issues efficiently while maintaining high s...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Deliver impactful project management by leading teams, fostering client relationships, and ensuring successful project execution. Utilize strategic thinking and effective communication to navigate cha...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $115K *

Shape the future of warehouse automation by leading maintenance teams to ensure optimal performance of advanced systems. Drive continuous improvement and foster collaboration in a fast-paced, high-vol...

6 days ago

  •   Less than 5 years exp.  •   Transportation

$57K - $107K *

Help us drive innovation by managing resources, schedules, and quality standards in a dynamic environment. Collaborate with teams to ensure timely delivery of high-quality components while adhering to...

Markham, ONIn-Person

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $155K *

Shape the future of project management by overseeing complex operations, coordinating diverse teams, and ensuring contract deliverables are achieved efficiently while meeting DHS standards in a dynami...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$95K - $115K *

Empower secure enterprise environments by providing expert Windows systems administration, supporting Tier 2 and 3 troubleshooting, and managing system lifecycles in a classified setting...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Transform the future of configuration management by implementing robust systems and processes that ensure compliance and efficiency across multiple organizations, while collaborating with diverse team...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $117K *

Drive revenue growth by managing product portfolios, developing marketing strategies, and collaborating with partners. Leverage market insights to optimize product positioning and enhance customer eng...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$155K - $259K *

Drive your career forward by leading project delivery across teams, ensuring alignment with product priorities and engineering capacity. Foster collaboration, manage risks, and enhance performance met...

Today

  •   8 - 10 years exp.  •   Healthcare

$90K - $110K *

Empower project success by managing execution, aligning resources, and driving strategic initiatives. Lead project managers to ensure effective delivery and foster collaboration across teams, enhancin...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$97K - $162K *

Elevate IT service delivery for a major federal client, managing a team to ensure high-quality services, compliance, and client satisfaction. Leverage your expertise in ITIL and federal standards to o...

Reposted yesterday

  •   8 - 10 years exp.  •   Technical Services

$97K - $162K *

Elevate your career as an ITSM Service Delivery Manager, leading IT services for a major federal client. Drive high-quality service delivery, manage a dedicated team, and implement ITIL best practices...

Reposted yesterday

  •   8 - 10 years exp.  •   Technical Services

$108K - $130K *

Unlock potential by leading digital enablement strategies for AI capabilities, driving adoption and measurable business value. Collaborate with stakeholders to ensure successful deployment and user en...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Grow your career with a dynamic team focused on application support and development. Collaborate with business partners to enhance software solutions, troubleshoot issues, and ensure operational excel...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Transform application support by analyzing systems, resolving incidents, and collaborating with teams to enhance operational efficiency and mitigate risks, ensuring seamless software performance in da...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$130K - $145K *

Lead the charge in designing and implementing innovative automation solutions that enhance operational efficiency and productivity for logistics clients, ensuring seamless integration and alignment be...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$182K - $236K *

Engineer secure, high-performance embedded firmware solutions for enterprise systems. Lead integration across hardware generations, driving Agile practices and enhancing code quality while ensuring co...

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.