Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$80K - $95K *

Empower frontline leaders and drive transformation by coaching clients on sustainable performance improvements, utilizing data analysis and behavioral change strategies. Engage deeply with businesses...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$88K - $105K *

Lead the charge in delivering transformational change for clients by analyzing business challenges, enhancing performance, and empowering teams through effective coaching and operational improvements...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $110K *

Join a dynamic team of consultants transforming client organizations through strategic insights, data analysis, and operational guidance to improve performance and drive sustainable growth in a fast-p...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $110K *

Lead transformational change by empowering clients through data-driven insights and collaboration. Engage directly with stakeholders to enhance performance and sustainability while navigating complex...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Transform client organizations by driving operational excellence, enhancing performance, and fostering sustainable growth through professional guidance and data-driven insights. 100% travel required t...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Transform client organizations through strategic analysis and operational improvements. Engage directly with stakeholders to enhance performance, drive accountability, and deliver sustainable results...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Deliver exceptional project execution and operational support for data center infrastructure, leading teams and coordinating resources to ensure successful outcomes across multiple projects in a dynam...

6 days ago

  •   5 - 7 years exp.  •   Staffing

$101K - $152K *

Champion project success by managing customer orders, ensuring compliance, and leading cross-functional teams to deliver on-time, on-budget results while enhancing customer satisfaction and operationa...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $152K *

Manage customer project orders of moderate complexity, ensuring successful execution from planning to closeout. Drive compliance, financial performance, and customer satisfaction while coordinating cr...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $152K *

Engage in managing moderate to complex customer projects, overseeing execution from planning to closeout. Ensure compliance with standards while driving customer satisfaction and operational efficienc...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $152K *

Transform your career by managing complex customer projects from initiation to closeout. Leverage your expertise in project management, compliance, and customer relations to ensure successful delivery...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $152K *

Manage customer project orders of moderate complexity, ensuring successful execution from planning to closeout. Oversee budgets, schedules, and compliance while fostering communication and collaborati...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $152K *

Join a dynamic team to lead customer-focused project execution, ensuring successful delivery of technical projects. Manage scope, budgets, and timelines while fostering collaboration and maintaining h...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $152K *

Engage in managing customer project orders of moderate complexity, overseeing execution from planning to closeout. Ensure compliance with safety and quality standards while driving customer satisfacti...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $152K *

Champion project success by managing complex customer orders, ensuring timely delivery and compliance with standards. Collaborate with cross-functional teams to drive operational efficiency and enhanc...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $152K *

Lead customer-focused project execution, managing scope, budget, and timelines for moderate complexity projects. Ensure compliance with safety and quality standards while driving customer satisfaction...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $85K *

Unlock potential by delivering proactive technical support for global SaaS and cloud clients. Collaborate with cross-functional teams to troubleshoot incidents, enhance platform expertise, and lead by...

4 weeks ago

  •   Less than 5 years exp.  •   Media

$70K - $110K *

Join a team that's dedicated to providing hands-on IT support, managing day-to-day operations, and enhancing cybersecurity measures in a fast-paced aerospace environment. Collaborate closely with coll...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$79K - $84K *

Join our team to provide Tier 1 and 2 IT support, troubleshoot issues, and enhance user satisfaction. Collaborate with colleagues to maintain systems, improve processes, and deliver exceptional servic...

Princeton, BCIn-Person

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $95K *

Transform data management and analysis for operational efficiency, ensuring data integrity and usability. Collaborate with stakeholders to support decision-making and enhance reporting processes acros...

6 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$146K - $189K *

Transform customer experiences by evaluating digital journeys, identifying gaps, and driving improvements. Collaborate cross-functionally to enhance usability and ensure quality standards are met acro...

Reposted yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$145K - $175K *

Shape the future of security delivery by leading cross-functional teams to execute large-scale security programs. Drive strategic initiatives, enhance operational efficiency, and foster collaboration...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Join a dynamic team to lead and enhance security program delivery across multiple domains. Drive strategic initiatives, manage cross-functional partnerships, and foster a culture of operational excell...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Lead and innovate security program delivery, overseeing multiple teams to ensure effective execution of security initiatives, risk management, and cross-functional collaboration, while driving strateg...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Empower security initiatives by leading a team of managers to drive strategic security program delivery, ensuring alignment across engineering, legal, and operations while enhancing risk management an...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.