Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$134K - $265K *

Empower enterprises by leading AI cybersecurity strategy assessments, translating business objectives into governance frameworks, and guiding teams through implementation while managing client expecta...

Today

  •   5 - 7 years exp.  •   Business Services

$134K - $265K *

Lead the charge in shaping AI cybersecurity strategies, guiding clients through governance frameworks and risk management while collaborating across teams to implement effective security solutions and...

Today

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Join us to lead client-facing vCIO delivery, driving technology strategy, assessments, and compliance for small to mid-sized businesses. Own the technology roadmap, budget, and executive reviews while...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$114K - $190K *

Elevate your career by supporting key development efforts in a dynamic environment. Collaborate with stakeholders to build scalable, high-quality solutions while ensuring system reliability and securi...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$114K - $190K *

Champion the development of scalable, high-quality solutions while ensuring system reliability and security in a virtualized environment. Collaborate with stakeholders to address complex technical cha...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $120K *

Empower project success by managing documentation and ensuring compliance with standards. This role supports large-scale construction initiatives through effective document control, training, and coll...

4 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$105K - $120K *

Drive excellence in document management by ensuring accuracy and compliance across project documentation. Support teams with SharePoint and PMIS, enhancing workflows and maintaining integrity in a fas...

4 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $115K *

Join a dynamic team to lead technology initiatives, ensuring efficient operations and project success. Oversee diverse IT projects, manage resources, and drive strategic objectives while fostering tea...

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Lead the charge in enhancing workplace operations through strategic technology management. Drive platform governance, lifecycle management, and vendor relations to improve employee experience and oper...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by leading technology strategy for Facilities Management and Workplace Services. Drive platform governance, lifecycle management, and continuous improvement to enhance operations and...

Indianapolis, INRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $100K *

Join a team that's dedicated to enhancing consultant engagement and client delivery. As a Client Delivery Manager, you'll foster relationships, support talent alignment, and drive operational excellen...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead IT projects to optimize an Online Workflow Management System, coordinating development, compliance, and user support for military operations. Drive system architecture, deployment, and adherence...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$162K - $219K *

Champion the operational health and configuration integrity of complex mission systems, ensuring compliance and availability across production and non-production environments while leading deployment...

Today

  •   8 - 10 years exp.  •   Information Technology

$151K - $236K *

Join a team that's transforming enterprise systems, driving operational excellence and aligning technology with business strategy. Lead a dynamic team to enhance platforms, support diverse functions...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Lead IT support operations by managing teams, enhancing service efficiency, and driving process improvements. Collaborate with cross-functional teams to resolve issues and ensure compliance with IT st...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$85K - $123K *

Transform your career by designing innovative systems solutions, analyzing client needs, and enhancing operational efficiency. Collaborate with diverse teams to streamline workflows and ensure reliabl...

Vancouver, BCIn-Person

4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Drive the development and testing of Desktop OS Images, ensuring optimal performance and security. Collaborate with cross-functional teams to enhance Windows environments and streamline deployment pro...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$160K - $200K *

Lead the charge in delivering seamless services and projects, collaborating with diverse teams to ensure mission success while managing risks and stakeholder communications effectively...

Reposted today

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Join a team that's dedicated to delivering seamless services and projects. Collaborate with diverse professionals to ensure mission success while managing risks and maintaining stakeholder communicati...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Unlock your potential as a Project Manager, driving project success through effective planning, execution, and communication. Collaborate with teams and clients to deliver integrated solutions while o...

Today

  •   5 - 7 years exp.  •   Information Technology

$108K - $201K *

Champion the integration of scientific research and IT infrastructure, overseeing service delivery for global pharma and diagnostics teams. Leverage expertise to transform technical needs into scalabl...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Shape the future of systems programming and administration by leading teams, managing complex projects, and enhancing operational efficiencies across multiple platforms. Collaborate with IT and user c...

4 days ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $120K *

Engage with stakeholders to drive project execution and automation, ensuring timely delivery of strategic outcomes. Collaborate on product roadmaps and manage IT projects in a dynamic environment, uti...

3 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Transform workforce operations by delivering consultative staffing solutions across multiple branches. Collaborate with leaders to optimize recruiting strategies and ensure compliance while driving st...

4 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$90K - $110K *

Join a team that's focused on deploying and managing Windows 11 upgrades through SCCM. You'll develop task sequences, troubleshoot issues, and ensure seamless device migrations while collaborating wit...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.