Desktop Support Manager Jobs

Explore Desktop Support Manager jobs on Ladders, where you can find vetted professional opportunities paying $100,000 or more. Desktop Support Managers lead the teams and services that help employees use workplace technology effectively, reliably, and securely. Browse openings across industries and discover roles aligned with your leadership experience and career goals.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee day-to-day technical support and the people, processes, and systems behind it. They guide support teams, manage escalations, set service expectations, and work with other IT groups to resolve recurring issues. Depending on the organization, the role may also cover endpoint deployment, asset management, software support, service desk operations, and support for onsite, remote, or hybrid employees.

Skills and Qualifications Employers Seek

Employers often look for a combination of technical knowledge and people-management ability. Relevant strengths may include IT service management, incident and problem management, Windows and macOS environments, endpoint management, identity and access support, and familiarity with ticketing and remote-support tools. Communication, coaching, prioritization, vendor coordination, and the ability to use service metrics to improve outcomes are also valuable.

Career Paths and Opportunities

Desktop Support Managers can advance into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership. Some roles focus on managing a regional support organization, while others oversee enterprise-wide endpoint services or help modernize employee technology. Compare responsibilities, team scope, and compensation details to find an opportunity that fits your experience.

Find Desktop Support Manager Jobs on Ladders

Use Ladders to explore vetted professional job opportunities with salaries of $100,000 or more. Review Desktop Support Manager listings, assess the qualifications and leadership scope, and find roles where you can improve support operations and the employee technology experience.

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$120K - $145K *

Transform the landscape of Enterprise Learning Management by leading a dynamic team in delivering innovative PeopleSoft solutions. Engage with clients to ensure high-quality implementations that meet...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $123K *

Engage in leading a dynamic team to enhance global cloud infrastructure operations. Drive strategic initiatives, mentor talent, and ensure optimal performance in data center management while participa...

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$83K - $92K *

Champion the implementation of Medicaid Management Information System modules, overseeing project scope, budget, and timelines. Collaborate with vendors and state teams to ensure successful delivery a...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$80K - $85K *

Support and enhance IT operations by providing comprehensive technical assistance to users across various platforms, ensuring minimal downtime and efficient service delivery in a fast-paced retail env...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$72K - $145K *

Optimize software and mobility asset management programs to enhance compliance, cost efficiency, and service delivery. Lead strategic initiatives in software licensing, vendor governance, and lifecycl...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $95K *

Join a team that's leading the field in supervising installation and programming of advanced security systems. Utilize your expertise to mentor technicians, ensure quality control, and maintain custom...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $100K *

Join a team that's dedicated to enhancing consultant engagement and delivery. This role focuses on relationship management, talent assessment, and operational support within a dynamic enterprise envir...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $100K *

Lead the engagement and retention of consultants in a dynamic enterprise environment. Collaborate with account leadership to enhance performance, navigate challenges, and foster meaningful relationshi...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $100K *

Engage with us to enhance consultant experiences and drive account success. As a Client Delivery Manager, you'll support a strategic enterprise account, fostering relationships and ensuring optimal pe...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $100K *

Engage with consultants to enhance performance and retention in a dynamic enterprise environment. Collaborate with leadership to address challenges, support onboarding, and streamline operations, ensu...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Shape the future of our operations by leading a dynamic team, driving strategic initiatives, and enhancing service delivery to ensure exceptional member and client satisfaction while fostering a cultu...

Montreal, QCIn-Person

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$115K - $135K *

Shape the future of cybersecurity by managing classified information systems, ensuring compliance with DCSA and NIST standards, and leading Risk Management Framework implementation. Collaborate with t...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $120K *

Join a team that drives successful engineering projects in energy and infrastructure. Leverage your expertise in cost management and project control to deliver high-value outcomes while collaborating...

Calgary, ABIn-Person

5 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$120K - $200K *

Join us to lead technology implementations and consulting projects, managing resources, budgets, and performance while mentoring teams and enhancing client relationships through strategic stakeholder...

3 weeks ago

  •   11 - 15 years exp.  •   Staffing

$200K - $258K *

Drive innovative mechanical solutions for PC notebooks by establishing requirements, collaborating with teams, and leading design efforts to ensure quality, reliability, and cost-effectiveness in prod...

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $172K *

Partner with us to drive services strategy and execution, aligning partner ecosystems with market needs. This role enhances service offerings, secures investments, and empowers sales teams to maximize...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $400K *

Tackle strategic customer implementations and enhance internal initiatives by leading full lifecycle project delivery and coordinating cross-functional teams, leveraging deep SAP expertise and enterpr...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$140K - $170K *

Champion project execution and client satisfaction by leading multiple teams of Project Managers, ensuring financial performance and operational excellence across various commercial accounts while opt...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$79K - $106K *

Champion project delivery by managing client relationships, ensuring timely execution of deliverables, and maintaining project documentation. Drive client satisfaction through effective communication...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Reimagine IT infrastructure management by leading complex projects and driving operational excellence. Leverage your expertise in Windows and VMware to ensure stability across datacenters while mentor...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$134K - $265K *

Transform enterprise AI security by leading strategic assessments and governance frameworks. Collaborate with cross-functional teams to implement robust cybersecurity controls and risk models, ensurin...

Today

  •   5 - 7 years exp.  •   Business Services

$134K - $265K *

Drive AI cybersecurity strategy and governance for enterprises adopting AI. Lead assessments, design frameworks, and manage client engagements while collaborating across teams to ensure effective impl...

Today

  •   5 - 7 years exp.  •   Business Services

$134K - $265K *

Drive your career by leading AI cybersecurity strategies and governance frameworks. Collaborate with cross-functional teams to manage risks and implement solutions that secure enterprise AI adoption w...

Today

  •   5 - 7 years exp.  •   Business Services

$134K - $265K *

Shape AI cybersecurity strategies by leading assessments, governance workshops, and risk models. Collaborate with cross-functional teams to translate business objectives into actionable frameworks, en...

Today

  •   5 - 7 years exp.  •   Business Services

$134K - $265K *

Unlock potential by leading AI cybersecurity strategy assessments and governance frameworks. Collaborate with cross-functional teams to manage risk and implement security controls, ensuring enterprise...

Today

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support teams and oversees services that help employees use computers, software, and workplace technology. Responsibilities can include escalations, service levels, endpoint support, team development, and coordination with other IT departments.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers commonly seek experience managing IT support teams, strong troubleshooting and service-delivery knowledge, and familiarity with endpoint environments and support tools. Communication, coaching, incident management, and process-improvement skills are also important. Requirements vary by employer.

  • What skills help Desktop Support Managers succeed?question toggle

    Useful skills include team leadership, customer service, prioritization, incident and problem management, endpoint support, ticketing systems, and clear communication. The ability to evaluate service metrics and improve support processes can also be valuable.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Depending on experience and organizational structure, professionals may move into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Ladders features vetted professional opportunities paying $100,000 or more. Browse its Desktop Support Manager listings to review available roles, responsibilities, and qualifications.