Desktop Support Manager Jobs

Explore Desktop Support Manager jobs on Ladders, where you can find vetted professional opportunities paying $100,000 or more. Desktop Support Managers lead the teams and services that help employees use workplace technology effectively, reliably, and securely. Browse openings across industries and discover roles aligned with your leadership experience and career goals.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee day-to-day technical support and the people, processes, and systems behind it. They guide support teams, manage escalations, set service expectations, and work with other IT groups to resolve recurring issues. Depending on the organization, the role may also cover endpoint deployment, asset management, software support, service desk operations, and support for onsite, remote, or hybrid employees.

Skills and Qualifications Employers Seek

Employers often look for a combination of technical knowledge and people-management ability. Relevant strengths may include IT service management, incident and problem management, Windows and macOS environments, endpoint management, identity and access support, and familiarity with ticketing and remote-support tools. Communication, coaching, prioritization, vendor coordination, and the ability to use service metrics to improve outcomes are also valuable.

Career Paths and Opportunities

Desktop Support Managers can advance into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership. Some roles focus on managing a regional support organization, while others oversee enterprise-wide endpoint services or help modernize employee technology. Compare responsibilities, team scope, and compensation details to find an opportunity that fits your experience.

Find Desktop Support Manager Jobs on Ladders

Use Ladders to explore vetted professional job opportunities with salaries of $100,000 or more. Review Desktop Support Manager listings, assess the qualifications and leadership scope, and find roles where you can improve support operations and the employee technology experience.

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$100K - $120K *

Elevate project success by leading systems integration initiatives, managing all phases from planning to closure. Collaborate with stakeholders, ensure quality standards, and drive efficiency across m...

5 days ago

  •   Less than 5 years exp.  •   Staffing

$80K - $88K *

Unlock your potential as a Development Manager, driving donor engagement and fundraising initiatives. Collaborate with teams to enhance donor systems, manage campaigns, and create impactful materials...

4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$91K - $151K *

Unlock potential by leading strategic cyber initiatives, managing complex projects, and driving stakeholder engagement. Collaborate with cross-functional teams to enhance cybersecurity operations and...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$123K - $163K *

Drive enterprise change and enablement initiatives, leading a team to enhance employee adoption and productivity through strategic planning and stakeholder engagement across global operations...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$87K *

Drive innovation by leading IT systems management, ensuring robust infrastructure and security. Collaborate with teams to align technology strategies with college needs, while supervising system admin...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $90K *

Empower military communications by providing expert technical support for mobile devices. Manage ticket resolutions, ensure device functionality, and develop solutions while exercising independent jud...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Drive innovation by leading the design and implementation of modern endpoint management solutions, focusing on Microsoft Intune. Collaborate across teams to enhance security and user experience while...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Join a team that's leading complex IT projects, managing multidisciplinary teams, and ensuring effective contract support across multiple locations. Drive integration planning and enhance communicatio...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Champion the management of complex IT projects, leading multidisciplinary teams to ensure successful contract operations and integration across multiple locations while meeting mission objectives...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Lead and optimize integration services, ensuring quality outcomes and high performance. Collaborate with teams to support internal and client needs while managing departmental associates and driving c...

Today

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Drive IT operations excellence by leading a hands-on team, enhancing service delivery, and optimizing internal systems while actively engaging in technical troubleshooting and support...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$97K - $126K *

Empower mission success by providing strategic leadership and support as an Operations Analyst. Drive impactful outcomes through effective management of information and analysis products for critical...

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$145K - $155K *

Unlock potential by providing expert Tier II support for Windows and Linux systems, enhancing operational stability and user experience across a hybrid environment. Collaborate closely with teams to d...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$164K - $252K *

Join a team that's driving technical sales excellence in the Mid-Market and SMB segments. Lead a high-performing group of Solution Architects to enhance customer engagement and accelerate growth throu...

Morrisville, NCRemote

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$164K - $252K *

Transform technical sales leadership by guiding a team of Solution Architects to drive growth in Mid-Market and SMB segments. Foster collaboration, enhance customer engagement, and develop innovative...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$105K - $141K *

Optimize desktop operations by leading a team that ensures exceptional Tier 2 support for end-user devices and applications. Drive project execution, enhance processes, and foster a customer-centric c...

3 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$134K - $178K *

Lead the IT Project Management Office, ensuring effective governance and delivery of technology initiatives. Manage a team of Program and Project Managers, driving project lifecycle standards and fost...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$134K - $178K *

Join our team to lead IT project management initiatives, ensuring effective governance and delivery across the organization. Drive performance, manage risks, and enhance project execution while foster...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$134K - $178K *

Oversee IT project management functions, ensuring consistent execution of standards and governance. Lead a team of Program and Project Managers to deliver technology initiatives effectively across the...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $110K *

Champion the evolution of a hybrid IT infrastructure, leading major modernization projects while ensuring optimal performance and security across on-premises and cloud environments. Collaborate with a...

Montreal, QCIn-Person

1 week ago

  •   11 - 15 years exp.  •   Staffing

$162K - $193K *

Drive the future of IT support services by leading a dynamic team, enhancing service delivery, and optimizing processes to ensure seamless operations across the organization. Your strategic vision wil...

5 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Unlock success by leading deployment projects for robotics systems, collaborating across functions to ensure timely delivery and high customer satisfaction. Drive project execution from planning to in...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Advance your career by managing critical systems in a dynamic environment. Oversee Windows and Linux servers, enhance performance, and troubleshoot complex issues to support operational excellence and...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $120K *

Drive exceptional post-launch client support and resolutions, leveraging expertise in financial institution operations. Collaborate closely with clients to tailor solutions, diagnose root issues, and...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Transform enterprise infrastructure delivery by leading technical teams, driving architecture quality, and managing customer engagements. Leverage a strong engineering background to guide technical ro...

Toronto, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support teams and oversees services that help employees use computers, software, and workplace technology. Responsibilities can include escalations, service levels, endpoint support, team development, and coordination with other IT departments.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers commonly seek experience managing IT support teams, strong troubleshooting and service-delivery knowledge, and familiarity with endpoint environments and support tools. Communication, coaching, incident management, and process-improvement skills are also important. Requirements vary by employer.

  • What skills help Desktop Support Managers succeed?question toggle

    Useful skills include team leadership, customer service, prioritization, incident and problem management, endpoint support, ticketing systems, and clear communication. The ability to evaluate service metrics and improve support processes can also be valuable.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Depending on experience and organizational structure, professionals may move into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Ladders features vetted professional opportunities paying $100,000 or more. Browse its Desktop Support Manager listings to review available roles, responsibilities, and qualifications.