Desktop Support Manager Jobs

Explore Desktop Support Manager jobs on Ladders, where you can find vetted professional opportunities paying $100,000 or more. Desktop Support Managers lead the teams and services that help employees use workplace technology effectively, reliably, and securely. Browse openings across industries and discover roles aligned with your leadership experience and career goals.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee day-to-day technical support and the people, processes, and systems behind it. They guide support teams, manage escalations, set service expectations, and work with other IT groups to resolve recurring issues. Depending on the organization, the role may also cover endpoint deployment, asset management, software support, service desk operations, and support for onsite, remote, or hybrid employees.

Skills and Qualifications Employers Seek

Employers often look for a combination of technical knowledge and people-management ability. Relevant strengths may include IT service management, incident and problem management, Windows and macOS environments, endpoint management, identity and access support, and familiarity with ticketing and remote-support tools. Communication, coaching, prioritization, vendor coordination, and the ability to use service metrics to improve outcomes are also valuable.

Career Paths and Opportunities

Desktop Support Managers can advance into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership. Some roles focus on managing a regional support organization, while others oversee enterprise-wide endpoint services or help modernize employee technology. Compare responsibilities, team scope, and compensation details to find an opportunity that fits your experience.

Find Desktop Support Manager Jobs on Ladders

Use Ladders to explore vetted professional job opportunities with salaries of $100,000 or more. Review Desktop Support Manager listings, assess the qualifications and leadership scope, and find roles where you can improve support operations and the employee technology experience.

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$95K - $115K *

Manage and optimize the ManageEngine ITSM environment, driving automation and enhancing service delivery. Collaborate across teams to improve ITIL processes and ensure platform stability, security, an...

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$71K - $118K *

Support our team by providing expert installation and troubleshooting for end-user devices, ensuring seamless operation of VOIP phones, printers, and more. Contribute to modernization projects and mai...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $135K *

Drive exceptional service delivery by managing a global IT support team, ensuring high-quality technical guidance and client satisfaction while fostering a culture of excellence and continuous improve...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Champion the end-to-end execution of carrier engagements, ensuring efficient resource allocation and standardized delivery frameworks. Drive operational efficiency across a portfolio of SaaS products...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Join a dynamic team to manage IT projects through all phases, ensuring alignment with strategic goals. Collaborate across teams, guide project execution, and utilize project management methodology to...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$72K - $111K *

Join a team that's dedicated to enhancing IT service delivery by leading a dynamic Service Desk. Oversee operations for 13,000+ users, ensuring optimal performance and high satisfaction through effect...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$72K - $111K *

Pioneer excellence in IT service management. Lead a dedicated team to enhance customer support for a diverse user base, driving performance and operational efficiency while ensuring top-tier service d...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Partner with us to lead transformative IT projects, ensuring successful delivery from initiation to completion. Collaborate with cross-functional teams to drive business outcomes and modernize technol...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$82K - $172K *

Shape the future of IT solutions by leading infrastructure management and modernization efforts across global facilities. Collaborate with a high-performing team to enhance national security through i...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$139K - $208K *

Optimize training strategies and content delivery to enhance employee engagement and operational efficiency. Lead a collaborative team in developing innovative learning solutions that meet diverse org...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Lead the charge in delivering and modernizing enterprise infrastructure services, managing teams that support Windows, VMware, and Citrix environments, ensuring operational stability and excellence wh...

Connecticut, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Accelerate your career by leading large-scale, cross-functional programs in data and AI. Drive execution, manage dependencies, and influence strategy while collaborating with engineering and product t...

Vancouver, BCIn-Person

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Take ownership of system administration across cloud and on-premise environments, focusing on Data Loss Prevention. Collaborate with teams to enhance security, troubleshoot issues, and ensure seamless...

Today

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Accelerate progress at the forefront of data center operations, leading onsite teams and managing critical infrastructure. Drive efficiency and ensure optimal performance in high-density environments...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $181K *

Accelerate progress at our organization by leading training materials development, managing learning platforms, and driving employee engagement. Your expertise will enhance operational excellence and...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $140K *

Deliver exceptional IT service management by leading a dedicated team, ensuring service level excellence for a diverse federal IT user base, and driving continuous improvement within a structured Serv...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Transform the associate support experience by leading a dedicated team in delivering high-quality technical support. Collaborate with cross-functional teams and external vendors to enhance IT services...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$139K - $214K *

Unlock potential by leading global support operations for mission-critical AI and HPC environments. Drive team growth, manage service delivery, and oversee P&L while ensuring technical excellence and...

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$117K - $176K *

Transform customer experiences by leading complex projects from inception to completion. Drive efficiency, manage diverse teams, and deliver exceptional results in a dynamic, global environment while...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$117K - $176K *

Lead complex customer projects from inception to completion, driving efficiency and managing diverse teams in a dynamic global environment. Foster strong relationships and ensure quality standards whi...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$117K - $176K *

Unlock potential by leading complex customer projects from inception to completion. Manage budgets, timelines, and diverse teams while driving efficiency and fostering strong relationships in a dynami...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$117K - $176K *

Accelerate progress at the forefront of project execution, leading complex customer initiatives. Manage diverse teams, budgets, and timelines to deliver exceptional results in a dynamic global environ...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$117K - $176K *

Elevate project execution by leading complex customer initiatives, managing budgets, and fostering cross-functional collaboration to drive efficiency and exceptional results in a dynamic global enviro...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$117K - $176K *

Advance your career by leading complex customer projects, managing diverse teams, and driving operational efficiency in a dynamic global environment. Your expertise will ensure exceptional results and...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$117K - $176K *

Lead complex customer projects from inception to completion, driving efficiency and managing diverse teams in a dynamic global environment. Foster strong relationships and ensure quality standards whi...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support teams and oversees services that help employees use computers, software, and workplace technology. Responsibilities can include escalations, service levels, endpoint support, team development, and coordination with other IT departments.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers commonly seek experience managing IT support teams, strong troubleshooting and service-delivery knowledge, and familiarity with endpoint environments and support tools. Communication, coaching, incident management, and process-improvement skills are also important. Requirements vary by employer.

  • What skills help Desktop Support Managers succeed?question toggle

    Useful skills include team leadership, customer service, prioritization, incident and problem management, endpoint support, ticketing systems, and clear communication. The ability to evaluate service metrics and improve support processes can also be valuable.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Depending on experience and organizational structure, professionals may move into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Ladders features vetted professional opportunities paying $100,000 or more. Browse its Desktop Support Manager listings to review available roles, responsibilities, and qualifications.