Desktop Support Manager Jobs

Explore Desktop Support Manager jobs on Ladders, where you can find vetted professional opportunities paying $100,000 or more. Desktop Support Managers lead the teams and services that help employees use workplace technology effectively, reliably, and securely. Browse openings across industries and discover roles aligned with your leadership experience and career goals.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee day-to-day technical support and the people, processes, and systems behind it. They guide support teams, manage escalations, set service expectations, and work with other IT groups to resolve recurring issues. Depending on the organization, the role may also cover endpoint deployment, asset management, software support, service desk operations, and support for onsite, remote, or hybrid employees.

Skills and Qualifications Employers Seek

Employers often look for a combination of technical knowledge and people-management ability. Relevant strengths may include IT service management, incident and problem management, Windows and macOS environments, endpoint management, identity and access support, and familiarity with ticketing and remote-support tools. Communication, coaching, prioritization, vendor coordination, and the ability to use service metrics to improve outcomes are also valuable.

Career Paths and Opportunities

Desktop Support Managers can advance into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership. Some roles focus on managing a regional support organization, while others oversee enterprise-wide endpoint services or help modernize employee technology. Compare responsibilities, team scope, and compensation details to find an opportunity that fits your experience.

Find Desktop Support Manager Jobs on Ladders

Use Ladders to explore vetted professional job opportunities with salaries of $100,000 or more. Review Desktop Support Manager listings, assess the qualifications and leadership scope, and find roles where you can improve support operations and the employee technology experience.

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$175K - $240K *

Shape the future of AI development by leading transformative product strategies that empower thousands of engineers to innovate with agentic capabilities across the software lifecycle, driving impactf...

Reposted today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$130K - $160K *

Join a team that's leading the charge in IT operations by enhancing service delivery and vendor management across multiple business lines, while driving strategic technology initiatives for growth and...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$126K - $177K *

Lead a dynamic Managed Services Engineering Team to enhance customer satisfaction, optimize operations, and drive continuous service improvement while fostering strong relationships with clients and p...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Lead the charge in modernizing and securing infrastructure platforms, ensuring optimal performance and compliance. Collaborate with cross-functional teams to maintain reliable systems and support stra...

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$75K - $116K *

Unlock potential by resolving complex Tier II IT issues for a large-scale enterprise, ensuring optimal end-user support and system performance across multiple security environments while collaborating...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Drive excellence in IT support by managing a centralized Helpdesk team, ensuring quality service for behavioral healthcare facilities, and enhancing operational efficiency alongside clinical systems l...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Lead the charge in optimizing IT operations, enhancing infrastructure, and managing teams to ensure reliable, secure services aligned with business objectives, while promoting efficiency, security, an...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$109K - $162K *

Shape the future of IT support by overseeing and enhancing End User Support operations, leading a team of skilled professionals to deliver outstanding customer service and implement IT Service Managem...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$88K - $105K *

Empower the IT support team to innovate and elevate service delivery. Lead strategic improvements in operations, mentoring staff while enhancing customer experience and technical support solutions in...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$100K - $120K *

Lead strategic program initiatives, coordinating efforts across multiple stakeholders while ensuring successful execution of Navy modernization objectives through planning, direction, and resource all...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$88K - $125K *

Join us to lead the US Enterprise Support Center by managing daily operations, ensuring high-quality IT service delivery, coaching staff, and driving improvements for exceptional customer experiences...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$88K - $125K *

Drive a customer-focused service culture and lead the US Enterprise Support Center. Oversee daily operations, coaching staff, and ensuring performance metrics are met while enhancing support processes...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Transform endpoint management by leveraging Microsoft technologies to ensure efficient software deployment, patch management, and configuration. Collaborate with teams to enhance client systems and ma...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Drive the evolution of a cutting-edge CI/CD platform, integrating AI tools and leading a team of DevOps engineers. Own production releases and implement modern delivery practices to enhance software d...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $110K *

Join us to monitor and manage job flows in a dynamic IT environment, ensuring seamless operations across mainframe and UNIX systems. Collaborate with teams to troubleshoot issues and enhance schedulin...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Support mission-critical systems by administering and optimizing Linux infrastructure, implementing automation, and ensuring security compliance in a dynamic environment. Collaborate with teams to tro...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$108K - $130K *

Join a dynamic team as you support and optimize IT systems in complex enterprise environments. Leverage your expertise in Linux, HPC, and advanced networking to enhance mission-critical infrastructure...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Elevate IT systems management by optimizing and supporting mission-critical infrastructure. Lead advanced troubleshooting in high-performance computing environments, ensuring seamless operations and e...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$88K - $105K *

Manage a global portfolio of infrastructure projects, ensuring alignment and successful execution while leading a dedicated team to meet and exceed service level agreements in a dynamic environment...

5 days ago

  •   8 - 10 years exp.  •   Transportation

$85K - $105K *

Join a team that empowers our NY office by providing top-tier IT support, enhancing employee experience, and ensuring seamless integration of technology as we scale rapidly in a dynamic environment...

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Unlock potential by leading a dynamic team through a major transformation in enterprise communications and edge networking, leveraging expertise in Unified Communications and mentorship to elevate ope...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Staffing

$110K - $130K *

Transform cross-functional project management for server I/O development, ensuring cybersecurity compliance and rapid response to vulnerabilities. Lead teams to meet CRA obligations while driving prod...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$130K - $140K *

Take ownership of system functionality and security, ensuring optimal performance and user support. Collaborate with a dynamic team to troubleshoot, automate, and enhance geospatial software systems i...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $150K *

Transform your career by providing vital technical support and system administration. Engage with an agile team to enhance system performance and ensure optimal functionality, focusing on GEOINT appli...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $108K *

Lead cross-functional initiatives by driving strategy, managing SRE operations, and optimizing CI/CD pipelines. Collaborate with teams to enhance production stability and implement AI-driven automatio...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support teams and oversees services that help employees use computers, software, and workplace technology. Responsibilities can include escalations, service levels, endpoint support, team development, and coordination with other IT departments.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers commonly seek experience managing IT support teams, strong troubleshooting and service-delivery knowledge, and familiarity with endpoint environments and support tools. Communication, coaching, incident management, and process-improvement skills are also important. Requirements vary by employer.

  • What skills help Desktop Support Managers succeed?question toggle

    Useful skills include team leadership, customer service, prioritization, incident and problem management, endpoint support, ticketing systems, and clear communication. The ability to evaluate service metrics and improve support processes can also be valuable.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Depending on experience and organizational structure, professionals may move into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Ladders features vetted professional opportunities paying $100,000 or more. Browse its Desktop Support Manager listings to review available roles, responsibilities, and qualifications.