Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$134K - $265K *

Drive vulnerability management and patching initiatives, enhancing cyber resilience through strategic remediation, reporting, and client advisory on AI-related risks while mentoring junior team member...

5 days ago

  •   8 - 10 years exp.  •   Business Services

$134K - $265K *

Elevate cybersecurity resilience by managing vulnerability and patching operations, prioritizing remediation efforts, and mentoring junior team members to enhance client exposure management and risk r...

5 days ago

  •   8 - 10 years exp.  •   Business Services

$134K - $265K *

Manage and lead vulnerability and patch management operations, prioritizing remediation activities using threat intelligence. Develop metrics and dashboards, mentor junior staff, and support client ad...

5 days ago

  •   8 - 10 years exp.  •   Business Services

$134K - $265K *

Drive vulnerability management and patching operations, prioritizing remediation based on threat intelligence. Lead teams, develop metrics, and support client advisory on AI-related risks to enhance c...

5 days ago

  •   8 - 10 years exp.  •   Business Services

$134K - $265K *

Drive vulnerability management and patching initiatives, enhancing cyber resilience through strategic remediation, reporting, and client advisory. Lead teams in mitigating risks associated with AI and...

5 days ago

  •   8 - 10 years exp.  •   Business Services

$134K - $265K *

Elevate your career by leading vulnerability management and patching initiatives. Drive cyber risk reduction through strategic remediation, client advisory, and team mentorship while leveraging advanc...

5 days ago

  •   8 - 10 years exp.  •   Business Services

$134K - $265K *

Innovate your career by leading vulnerability management and patching initiatives. Collaborate with teams to enhance cyber defense strategies, prioritize remediation efforts, and mentor junior practit...

5 days ago

  •   8 - 10 years exp.  •   Business Services

$77K - $96K *

Join a team that's dedicated to delivering impactful projects on time and within budget. As a Project Manager, you'll oversee moderate complexity projects, ensuring compliance and fostering strong cli...

Ottawa, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$77K - $96K *

Elevate project delivery by managing moderate complexity initiatives, ensuring compliance and collaboration across departments. Drive success through effective communication, risk management, and budg...

Thunder Bay, ONIn-Person

5 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$79K - $99K *

Support our team by delivering exceptional first-level IT support, troubleshooting hardware/software issues, and enhancing user experience for hospital staff and volunteers. Your expertise will drive...

Toronto, ONIn-Person

Today

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$188K - $259K *

Unlock potential by leading technical marketing strategies that translate complex engineering into compelling narratives. Drive content programs, analyst engagements, and field enablement to enhance p...

Reposted yesterday

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Take ownership of contract management and operational success by leading cross-functional teams, ensuring compliance, and enhancing customer satisfaction while managing personnel security operations a...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Manage a high-performing sales development team to drive pipeline generation, enhance outbound strategies, and ensure cross-functional alignment, all while fostering a culture of accountability and co...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform customer experiences by leading global service delivery initiatives, managing executive engagements, and overseeing vendor relationships. Drive strategic programs that enhance operational ex...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in strategic technology initiatives, enhancing project management practices across the organization. Collaborate with cross-functional teams to deliver complex projects, ensuring align...

Toronto, ONIn-Person

Today

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Transform technology initiatives by leading complex projects and enhancing governance practices. Collaborate with cross-functional teams to drive strategic value across infrastructure, cybersecurity...

North York, ONIn-Person

Today

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $120K *

Optimize your career by solving complex technical challenges in a hands-on role. Collaborate closely with clients and teams, implementing IT solutions and ensuring optimal performance in a dynamic, hi...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Unlock your potential as a Field Engineering Subject Matter Expert, driving the delivery of complex workplace technology programs. Collaborate across teams to enhance standards, improve delivery metho...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Empower project success by managing scope, schedule, and budget while ensuring quality outcomes. Lead teams, develop client relationships, and implement effective governance structures to achieve proj...

Toronto, ONIn-Person

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$74K - $87K *

Contribute to impactful hardware support by troubleshooting and maintaining desktop systems, ensuring optimal performance and customer satisfaction in a fast-paced environment...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $175K *

Transform client engagements by leading Microsoft Dynamics 365 and Power Platform solutions. Drive business value through innovative technology, manage project delivery, and foster talent development...

Montreal, QCIn-Person

Yesterday

  •   5 - 7 years exp.  •   Legal & Accounting

$162K - $254K *

Drive customer success by leveraging your sales expertise to expand ACS solutions. Build relationships, manage the sales pipeline, and collaborate with teams to achieve results while understanding mar...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Elevate our IT Service Desk by leading Level 1 and 2 teams, managing service agreements, and enhancing incident management. Collaborate with vendors and drive ITIL practices to ensure optimal service...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Lead cross-functional teams to ensure technical execution and compliance, managing program risks and client deliverables while serving as a liaison between stakeholders and overseeing project activiti...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead large-scale firmware projects, ensuring timely delivery and quality. Collaborate across teams, manage risks, and provide updates to senior leadership while driving execution in a dynamic environm...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.