Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$155K - $205K *

Champion process excellence by optimizing workflows and driving cross-functional improvements. Collaborate with teams to enhance operational efficiency, reduce costs, and elevate service quality throu...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$120K - $150K *

Engage with mid-size customers to enhance their experience using our AI communications platform. Drive retention, growth, and satisfaction through tailored success plans, proactive relationship manage...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $200K *

Elevate product strategy by leading a dynamic team to innovate an AI-native logistics platform. Drive customer-focused vision, prioritize impactful initiatives, and collaborate closely with engineerin...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$150K - $180K *

Lead and innovate in professional services and support, driving customer success and satisfaction for K12 transportation solutions. Collaborate with teams to enhance service delivery and foster a cust...

3 days ago

  •   11 - 15 years exp.  •   Consumer Technology

$122K - $212K *

Advance employee-centric digital experiences by leading product delivery and strategy. Collaborate with cross-functional teams to create scalable solutions that enhance access to HR services and suppo...

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Elevate your career by partnering with cross-functional teams to transform client data into actionable marketing strategies. Drive digital transformation through innovative solutions, fostering collab...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Lead the charge in empowering clients with data-driven marketing strategies. Collaborate with cross-functional teams to drive innovative customer experiences and enhance client engagement through insi...

New York, NYRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Transform customer success by leading a technical account management team, driving subscription growth, and enhancing service delivery through innovative AI solutions and strategic partnerships...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $125K *

Drive exceptional customer value by fostering partnerships, ensuring high satisfaction, and proactively identifying growth opportunities. Collaborate cross-functionally to enhance user experience and...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Empower a high-performing team of Customer Success Managers to drive product adoption and enhance customer outcomes in Justice & Corrections. Foster collaboration, develop talent, and leverage data to...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $200K *

Lead strategic growth initiatives and oversee program performance, ensuring alignment with corporate objectives. Drive operational efficiency and customer relationships while managing P&L responsibili...

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$88K - $95K *

Drive operational excellence by leading projects across teams, enhancing efficiency, managing stakeholders, and ensuring timely delivery. Collaborate within a dynamic environment dedicated to improvin...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$88K - $95K *

Elevate operational excellence by leading cross-functional projects from planning to implementation. Drive efficiency and optimize workflows while managing stakeholder engagement and tracking performa...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$155K - $180K *

Innovate your career by managing complex programs for the US Navy/Marine Corps. Lead diverse teams, enhance senior-level relationships, and ensure project success while adhering to stringent performan...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Champion growth by managing a robust book of business while leading a dynamic sales team. Drive strategies, build client relationships, and oversee branch performance to achieve ambitious sales goals...

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Elevate branch performance by leading teams, driving operational excellence, and managing financial outcomes. Shape a culture of accountability and results through effective coaching, strategic decisi...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$129K - $152K *

Innovate by optimizing product management processes and tools, enhancing delivery predictability, and driving organizational transformation. Collaborate with cross-functional teams to empower Product...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$95K - $108K *

Drive customer success by overseeing strategic onboarding, product adoption, and retention for high-value clients. Collaborate with stakeholders to ensure satisfaction and measurable results, while fo...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$76K - $94K *

Lead business development initiatives and manage client relationships while driving revenue growth through strategic physician recruitment solutions for healthcare organizations nationwide...

3 weeks ago

  •   5 - 7 years exp.  •   Staffing

$236K *

Grow your career with a leadership role in data architecture, overseeing a team to design and implement enterprise data solutions. Collaborate cross-functionally to align data strategies with business...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Elevate outcomes by partnering with healthcare leaders to optimize operations, enhance customer success, and drive product adoption. Utilize your expertise in HME management to ensure lasting impact t...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$176K - $264K *

Champion innovative strategies for State & Local Government, bridging customer needs with product development. Drive revenue growth and enhance customer relationships through industry insights and tai...

RemoteRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$85K - $135K *

Drive customer success by onboarding and scaling accounts, fostering relationships, and ensuring product adoption in a fast-paced AI environment. Collaborate with teams to enhance processes and delive...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$123K - $186K *

Transform the way ISV partners innovate by crafting compelling demos and strategic narratives that leverage our platform. Drive adoption and growth through technical expertise and problem-solving apti...

San Francisco, CARemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $202K *

Champion platform adoption by crafting innovative demos and prototypes, providing strategic guidance to ISV partners. Leverage AI tools to turn complex solutions into clear business value and enhance...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.