Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
Director of Business Process Excellence
$155K - $205K *
Champion process excellence by optimizing workflows and driving cross-functional improvements. Collaborate with teams to enhance operational efficiency, reduce costs, and elevate service quality throu...
2 weeks ago
Customer Success Manager, Tier 2 (South Central)
$120K - $150K *
Engage with mid-size customers to enhance their experience using our AI communications platform. Drive retention, growth, and satisfaction through tailored success plans, proactive relationship manage...
Today
$160K - $200K *
Elevate product strategy by leading a dynamic team to innovate an AI-native logistics platform. Drive customer-focused vision, prioritize impactful initiatives, and collaborate closely with engineerin...
2 weeks ago
VP, Professional Services & Support
$150K - $180K *
Lead and innovate in professional services and support, driving customer success and satisfaction for K12 transportation solutions. Collaborate with teams to enhance service delivery and foster a cust...
3 days ago
Senior Leader, Employee Experience Solutions
$122K - $212K *
Advance employee-centric digital experiences by leading product delivery and strategy. Collaborate with cross-functional teams to create scalable solutions that enhance access to HR services and suppo...
Today
$100K - $120K *
Elevate your career by partnering with cross-functional teams to transform client data into actionable marketing strategies. Drive digital transformation through innovative solutions, fostering collab...
4 weeks ago
$100K - $120K *
Lead the charge in empowering clients with data-driven marketing strategies. Collaborate with cross-functional teams to drive innovative customer experiences and enhance client engagement through insi...
4 weeks ago
Director, Technical Account Management
$160K - $200K *
Transform customer success by leading a technical account management team, driving subscription growth, and enhancing service delivery through innovative AI solutions and strategic partnerships...
6 days ago
Senior Customer Success Manager
$110K - $125K *
Drive exceptional customer value by fostering partnerships, ensuring high satisfaction, and proactively identifying growth opportunities. Collaborate cross-functionally to enhance user experience and...
Reposted 2 weeks ago
Senior Manager, Customer Success
$110K - $130K *
Empower a high-performing team of Customer Success Managers to drive product adoption and enhance customer outcomes in Justice & Corrections. Foster collaboration, develop talent, and leverage data to...
Today
Vice President/General Manager
$160K - $200K *
Lead strategic growth initiatives and oversee program performance, ensuring alignment with corporate objectives. Drive operational efficiency and customer relationships while managing P&L responsibili...
3 weeks ago
$88K - $95K *
Drive operational excellence by leading projects across teams, enhancing efficiency, managing stakeholders, and ensuring timely delivery. Collaborate within a dynamic environment dedicated to improvin...
3 weeks ago
$88K - $95K *
Elevate operational excellence by leading cross-functional projects from planning to implementation. Drive efficiency and optimize workflows while managing stakeholder engagement and tracking performa...
3 weeks ago
$155K - $180K *
Innovate your career by managing complex programs for the US Navy/Marine Corps. Lead diverse teams, enhance senior-level relationships, and ensure project success while adhering to stringent performan...
Reposted 4 weeks ago
Vice President, Sales & Service
$150K - $180K *
Champion growth by managing a robust book of business while leading a dynamic sales team. Drive strategies, build client relationships, and oversee branch performance to achieve ambitious sales goals...
Yesterday
Vice President, Sales & Service
$150K - $180K *
Elevate branch performance by leading teams, driving operational excellence, and managing financial outcomes. Shape a culture of accountability and results through effective coaching, strategic decisi...
4 weeks ago
Sr Lead Product Manager Product Insights + Enablement
$129K - $152K *
Innovate by optimizing product management processes and tools, enhancing delivery predictability, and driving organizational transformation. Collaborate with cross-functional teams to empower Product...
Today
Senior Customer Success Manager
$95K - $108K *
Drive customer success by overseeing strategic onboarding, product adoption, and retention for high-value clients. Collaborate with stakeholders to ensure satisfaction and measurable results, while fo...
2 weeks ago
$76K - $94K *
Lead business development initiatives and manage client relationships while driving revenue growth through strategic physician recruitment solutions for healthcare organizations nationwide...
3 weeks ago
Manager - Data Architecture, Data & Analytics Office
$236K *
Grow your career with a leadership role in data architecture, overseeing a team to design and implement enterprise data solutions. Collaborate cross-functionally to align data strategies with business...
2 weeks ago
$80K - $95K *
Elevate outcomes by partnering with healthcare leaders to optimize operations, enhance customer success, and drive product adoption. Utilize your expertise in HME management to ensure lasting impact t...
3 weeks ago
Director, Product - State & Local Government
$176K - $264K *
Champion innovative strategies for State & Local Government, bridging customer needs with product development. Drive revenue growth and enhance customer relationships through industry insights and tai...
Reposted yesterday
Customer Success Manager - Chicago
$85K - $135K *
Drive customer success by onboarding and scaling accounts, fostering relationships, and ensuring product adoption in a fast-paced AI environment. Collaborate with teams to enhance processes and delive...
2 weeks ago
Lead Partner Solution Engineer
$123K - $186K *
Transform the way ISV partners innovate by crafting compelling demos and strategic narratives that leverage our platform. Drive adoption and growth through technical expertise and problem-solving apti...
Reposted 4 days ago
Lead Partner Solution Engineer
$123K - $202K *
Champion platform adoption by crafting innovative demos and prototypes, providing strategic guidance to ISV partners. Leverage AI tools to turn complex solutions into clear business value and enhance...
Reposted 4 days ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.