Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$143K - $216K *

Lead strategic HR initiatives by partnering with senior leaders to enhance organizational design, employee engagement, and leadership development, ultimately fostering a strong, agile, and high-perfor...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Join a dynamic team to drive customer success through technical leadership, collaboration, and innovative solutions. Leverage your expertise to enhance operational efficiency and ensure seamless integ...

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $140K *

Lead the charge in transforming complex market data into actionable insights that drive revenue growth and enhance forecasting accuracy within a dynamic medical device organization, partnering with cr...

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Advance customer satisfaction by managing accounts and coordinating with internal teams to ensure timely delivery of products. Strategize initiatives to resolve issues and enhance communication across...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$190K - $342K *

Unlock transformative potential by leading provider data solutions, driving modernization and operational excellence across healthcare systems. Collaborate with cross-functional teams to enhance effic...

Today

  •   8 - 10 years exp.  •   Hospitals & Medical Centers

$90K - $110K *

Empower cross-functional teams to drive the Future of Medicine initiatives, ensuring scalable processes and compliance while enhancing patient safety and experience through strategic planning and exec...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$216K - $297K *

Lead the global partner product marketing strategy, driving demand and collaboration with key alliances. Manage a high-impact team to optimize relationships and create compelling go-to-market content...

Toronto, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$240K - $330K *

Lead the charge in global partner product marketing strategy, driving joint demand and optimizing relationships with key alliances. Collaborate across teams to create impactful content and enhance par...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$240K - $330K *

Reimagine partner marketing strategies by leading global initiatives that drive demand and enhance relationships with key technology alliances. Collaborate across teams to create impactful content and...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$152K - $223K *

Drive strategic initiatives across teams to achieve measurable outcomes. Lead complex programs, establish governance, and ensure alignment with product and business priorities while managing risks and...

United StatesRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$166K - $250K *

Lead and develop a Technical Architecture team while managing project delivery, improving customer outcomes, and driving AI adoption. Partner with stakeholders to ensure alignment and implement strate...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $130K *

Reimagine operations by leading our packaging and kitting teams to double revenue while enhancing quality and delivery. Drive continuous improvement and develop talent to create meaningful work experi...

Today

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$125K - $130K *

Grow your career with a transformative operations leadership role focused on scaling packaging and kitting operations while enhancing quality and delivery. Lead a dedicated team to drive meaningful ch...

Today

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$125K - $130K *

Transform operations by scaling packaging from $5M to $10M while enhancing quality and delivery. Lead a dedicated team, optimize ERP systems, and create meaningful work experiences for individuals wit...

Today

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$125K - $130K *

Lead our operations team to scale packaging and kitting from $5M to $10M, enhancing quality and delivery. Drive continuous improvement and optimize our ERP system while fostering meaningful work exper...

Today

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$193K - $241K *

Join a dynamic team as a Senior Customer Engineer, driving technical strategy and customer success for Enterprise accounts. Lead complex implementations, enhance adoption, and elevate team capabilitie...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$193K - $241K *

Join a team that's redefining customer success by leading technical strategy for complex Enterprise accounts. Drive value realization, enhance adoption, and elevate team capabilities while navigating...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's transforming ranch operations by leading customer onboarding initiatives. You will manage a high-performing team and collaborate cross-functionally to ensure successful deployments...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$147K - $199K *

Lead the execution of sales strategies to drive membership growth and revenue. Collaborate with cross-functional teams to develop actionable plans, enhance market presence, and coach a high-performing...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$210K - $285K *

Elevate global technical sales strategy and execution by leading specialized teams that drive revenue and innovation. Transform organizations into a cohesive, scalable force that enhances client engag...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $160K *

Empower teams to deliver cutting-edge AI and customer experience solutions. As a strategic leader, you'll manage practices, drive modernization, and enhance client satisfaction while overseeing P&L an...

4 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Join us to lead and scale teams serving Mid-Market customers, driving performance and efficiency while developing processes and metrics that enhance customer experience and operational success...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$135K - $150K *

Champion growth by developing strategies and managing health plan sales to exceed revenue goals. Build impactful customer relationships and lead cross-functional initiatives within a defined territory...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $160K *

Join a team that's driving advisor productivity and engagement through innovative strategies and tools. As a senior leader, you'll collaborate across departments to enhance advisor experiences and sup...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$130K - $160K *

Join a team that's driving advisor engagement and productivity through innovative strategies and tools. This senior leadership role focuses on enhancing advisor experiences and fostering growth across...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.