Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
Chief Product Owner, Global Operations
$120K - $225K *
Transform global operations by leading product strategy and AI-driven workflows. Collaborate with stakeholders to align technology and business priorities, ensuring measurable outcomes across investme...
3 days ago
Director of Customer Relationship Management
$110K - $130K *
Transform customer engagement by owning and optimizing retention strategies, lifecycle journeys, and multi-channel communications. Lead a team to enhance patient satisfaction and drive measurable resu...
Today
Director of Customer Relationship Management
$110K - $130K *
Accelerate retention efforts by owning strategy, execution, and measurement across patient lifecycle, leading initiatives that enhance engagement and satisfaction while driving compliance within healt...
4 weeks ago
Head of Enterprise Sales, Americas
$180K - $220K *
Shape the future of financial compliance technology by leading sales across major US and Canadian financial institutions. You will drive new logo acquisition and enterprise expansion while managing a...
Reposted 3 weeks ago
Sr. Director, Program Management
$123K - $166K *
Lead and mentor a team of program managers, driving client program success and operational excellence. Collaborate across departments to enhance processes, ensure compliance, and achieve strategic goa...
1 week ago
Sr. Director, Program Management
$123K - $166K *
Drive operational excellence by leading a team of program managers, enhancing client relationships, and ensuring high-quality deliverables while fostering a culture of continuous improvement and strat...
1 week ago
Director of Customer Growth Marketing
$165K - $185K *
Lead the marketing growth strategy for a dynamic team, driving customer acquisition through innovative campaigns across digital and traditional channels. Collaborate with cross-functional partners to...
2 weeks ago
$160K - $200K *
Drive your career forward by leading employer strategies and cultivating relationships to sell innovative Virtual Care solutions. This role demands strategic thinking and a proven sales track record i...
Yesterday
$160K - $200K *
Join a dynamic team to drive employer strategy and cultivate relationships with corporate benefits executives, enhancing the adoption of innovative Virtual Care solutions in a complex sales environmen...
Yesterday
Client & Research Success Manager
$125K - $150K *
Join a team that's dedicated to transforming client research into impactful marketing strategies. As a strategic advisor, you'll enhance enterprise client relationships, drive adoption, and ensure suc...
2 weeks ago
$85K - $100K *
Engage with clinics to enhance their use of Decoda. Drive feature adoption, create value, identify growth opportunities and foster relationships to ensure clinic success and satisfaction with our solu...
3 weeks ago
Senior Revenue Operations Manager
$144K - $198K *
Engage as a Senior Sales & Strategy Analytics Manager, driving forecasting and pipeline analytics for GTM operations. Collaborate with leadership to transform data into strategic insights, enhancing d...
1 week ago
Senior Revenue Operations Manager
$160K - $220K *
Unlock potential by leading forecasting and analytics for GTM operations. Drive strategic insights, enhance reporting processes, and partner with executive leadership to optimize revenue performance i...
1 week ago
Senior Revenue Operations Manager
$160K - $220K *
Transform business insights as a Senior Sales & Strategy Analytics Manager. Own forecasting and pipeline analytics, partner with leadership, and drive strategic planning to enhance GTM operations and...
1 week ago
Senior Revenue Operations Manager
$144K - $198K *
Unlock potential by leading forecasting and pipeline analytics for GTM operations. Serve as a trusted analytical partner to executive leadership, driving strategic insights and optimizing revenue proc...
1 week ago
$180K - $220K *
Drive the establishment of a high-impact Professional Services function that accelerates customer success. Oversee implementation, define service offerings, and lead a talented team to enhance service...
Reposted 4 weeks ago
$110K - $130K *
Advance healthcare solutions by leading service delivery, optimizing operations, and enhancing customer engagement. Utilize your expertise to drive strategic initiatives, foster collaboration, and ens...
Today
$110K - $130K *
Optimize service delivery by leveraging expertise in healthcare solutions, leading strategic initiatives, and enhancing customer engagement to drive satisfaction and growth within assigned business fu...
2 days ago
Director- Client Service and Delivery
$85K - $105K *
Lead the charge in managing strategic client relationships, ensuring satisfaction and retention through consultative services and expert knowledge in healthcare benefits and Medicare. Collaborate with...
2 weeks ago
Director- Client Service and Delivery
$85K - $105K *
Champion client relationships as a senior-level manager, driving strategic solutions and consultative services in the healthcare benefits sector. Collaborate with internal teams to ensure client satis...
2 weeks ago
Director- Client Service and Delivery
$85K - $105K *
Drive strategic client relationships and consultative services, managing large accounts in the healthcare benefits sector. Collaborate with internal teams to ensure client satisfaction and deliver tai...
2 weeks ago
$80K - $95K *
Support our EMR and clinical applications projects by leading cross-functional teams, managing timelines, and ensuring successful implementation. Collaborate with stakeholders to enhance workflows and...
2 weeks ago
$132K - $146K *
Join our team to define and enhance product strategies while collaborating with cross-functional teams to innovate and develop market-driven medical device solutions that improve patient outcomes and...
Reposted 3 weeks ago
$150K - $180K *
Join us in providing strategic leadership and operational excellence across service lines, fostering growth, ensuring compliance, and enhancing the quality of care delivery while championing our missi...
Reposted 4 weeks ago
Sage Intacct Customer Support Senior Associate
$78K - $126K *
Grow your career with a leading professional services firm, providing expert support in Sage Intacct. Engage with clients, troubleshoot issues, and enhance your technical skills in a collaborative, re...
Yesterday
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.