Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$131K - $218K *

Empower your career by driving sales for innovative Snowflake data solutions in the State and Local Government sector. Manage the full sales cycle, build relationships with decision-makers, and execut...

3 days ago

  •   5 - 7 years exp.  •   Business Services

$204K - $306K *

Design and implement a transformative AI product strategy for customer support, leading cross-functional teams to optimize delivery, enhance user experiences, and drive business outcomes while managin...

4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$204K - $306K *

Champion cutting-edge AI strategies for customer support, overseeing product management and cross-functional teams to enhance user experiences while driving measurable business outcomes in a fast-pace...

1 month ago

  •   8 - 10 years exp.  •   Consumer Technology

$180K - $215K *

Join a team that's redefining supply chain management by leading product strategy and migration for a comprehensive portfolio. Drive innovation and collaboration across aerospace and defense sectors w...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Shape the future of client retention by leading strategies that deepen relations, enhance loyalty, and improve lifetime value while overseeing CRM, lifecycle marketing, and a premier loyalty program w...

Vaughan, ONIn-Person

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Pioneer client retention strategies that deepen relationships and enhance loyalty. Lead cross-functional teams driving CRM and lifecycle marketing programs to maximize client lifetime value and ensure...

Woodbridge, ONIn-Person

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$259K - $288K *

Engage with stakeholders to drive large load initiatives, ensuring alignment across departments. Lead strategic coordination for member relations, transmission services, and power supply management wh...

6 days ago

  •   11 - 15 years exp.  •   Energy & Utilities

$110K - $130K *

Lead the charge in delivering exceptional client onboarding and service experiences. Manage a dedicated team, ensuring seamless processes and maximizing cash management revenue while fostering strong...

Vancouver, BCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$140K - $175K *

Partner with us to lead strategic customer engagements, driving business value through analytics and relationship management while collaborating with internal teams for impactful solutions and improvi...

Vancouver, BCIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $120K *

Lead the charge in driving operational excellence and strategic enablement across global Inside Sales teams, enhancing commercial effectiveness and delivering exceptional client value through innovati...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Innovate client management strategies to drive growth and retention. Lead high-performing teams, enhance client relationships, and translate strategic goals into impactful results while fostering a cu...

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $200K *

Manage client relationships while driving commercial growth through effective business development and strategy. Collaborate with teams to deliver analytical solutions and market insights to global he...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$180K - $220K *

Make your mark at a leading firm driving sales growth in life sciences. Leverage your expertise to build key client relationships, identify opportunities, and collaborate cross-functionally to deliver...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$175K - $210K *

Drive sales growth by developing key client relationships and identifying new business opportunities in the life sciences and healthcare sectors. Collaborate cross-functionally to deliver tailored sol...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$142K - $158K *

Join a team that's redefining global partnerships by driving strategic growth with iconic brands. Leverage your negotiation skills and executive relationships to expand commercial opportunities and op...

3 days ago

  •   5 - 7 years exp.  •   Transportation

$158K - $175K *

Join a team that's redefining global partnerships by driving strategic growth with iconic brands. Leverage your negotiation skills and executive relationships to expand commercial opportunities and op...

3 days ago

  •   5 - 7 years exp.  •   Transportation

$158K - $175K *

Help us build strategic partnerships with global brands, driving growth through innovative negotiations and collaboration. Leverage your expertise to enhance relationships and optimize our offerings i...

3 days ago

  •   5 - 7 years exp.  •   Transportation

$174K - $290K *

Lead the charge in rethinking talent workflows by rebuilding a comprehensive suite around autonomous agents. Drive strategy and execution, collaborating to enhance recruiting, performance management...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$105K - $127K *

Champion transformative patient experience strategies by leveraging data insights to drive high-impact initiatives. Collaborate with C-suite executives and healthcare providers to enhance operational...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$185K - $205K *

Inspire growth in behavioral intelligence by leading thoughtful narratives that resonate across healthcare. Drive the company's voice and bolster executive thought leadership while transforming comple...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Execute strategic initiatives as Chief of Staff, optimizing operations, managing key projects, and enhancing executive team collaboration. Foster AI adoption to streamline processes and support leader...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Pioneer strategic initiatives and operational excellence in this high-impact role. Collaborate closely with C-suite leaders to ensure decisions translate into action, driving effective organizational...

Vancouver, BCIn-Person

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $200K *

Champion strategic alignment and operational execution as a trusted advisor, driving cross-functional collaboration and optimizing internal processes to ensure organizational effectiveness at the high...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $140K *

Join a team that's passionate about education! Lead B2B marketing strategies, develop compelling content, and drive product positioning to enhance the Encourage program for educators and students. Col...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$165K - $190K *

Drive strategic HR initiatives and operational excellence across the Americas, partnering with leadership to enhance workforce planning, M&A integration, and AI-enabled People systems for global growt...

2 weeks ago

  •   8 - 10 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.