Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$150K - $180K *

Transform product management by leading a high-performing team to drive strategy, innovation, and adoption of AI solutions, ensuring alignment with market needs and commercial success across diverse s...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$175K - $210K *

Unlock potential by leading enterprise-wide operational excellence initiatives. Drive program management, quality assurance, and risk management improvements across multiple business units to enhance...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$143K - $179K *

Transform community engagement and brand strategy by leading marketing initiatives, managing teams, and driving fundraising efforts. Collaborate with executive leadership to enhance organizational vis...

Today

  •   8 - 10 years exp.  •   Healthcare

$143K - $179K *

Elevate your career by leading strategic marketing initiatives that enhance community engagement, drive service growth, and strengthen donor relationships. Collaborate with executive leadership to sha...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Drive senior delivery leadership in a fast-growing market, ensuring hands-on accountability for technology delivery. Collaborate with executive partners to streamline operations and enhance client rel...

Vancouver, BCIn-Person

1 week ago

  •   8 - 10 years exp.  •   Media

$145K - $160K *

Shape exceptional client experiences by leading onboarding and operations. Collaborate with cross-functional teams to manage complex projects, ensuring timely delivery and exceeding client expectation...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Join a team that's redefining strategic planning in healthcare. Collaborate with experts to develop innovative, multichannel strategies, driving insights and brand growth while leading diverse project...

Chicago, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Optimize your career by leading strategic planning initiatives, synthesizing insights, and collaborating with cross-functional teams to drive innovative solutions in the healthcare and pharma sectors...

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$93K - $124K *

Join a team that's dedicated to enhancing client relationships and driving growth. In this role, you'll partner with enterprise accounts to boost loyalty, retention, and satisfaction while navigating...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$93K - $124K *

Shape the future of customer relationships by driving loyalty and growth for enterprise accounts. Leverage your expertise to connect client objectives with tailored solutions, ensuring satisfaction an...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$115K - $192K *

Drive success by managing strategic merchant partnerships, blending account management and operations to enhance performance and growth. Collaborate cross-functionally to deliver scalable solutions an...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Transportation

$90K - $100K *

Join a team that's dedicated to driving client success through strategic marketing engagement. You'll manage client relationships, enhance platform adoption, and collaborate cross-functionally to achi...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Media

$212K - $222K *

Champion client success as you lead Aera solution deployments, building trusted relationships with executives to drive value and Decision Intelligence roadmaps while managing project delivery and fost...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $95K *

Grow your career by driving customer success within a dynamic technology environment. You'll engage with automotive clients to enhance their platform experience, ensuring satisfaction while identifyin...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Join us to lead the Crypto & Stablecoin Solution Consulting team, shaping strategies, managing technical implementations, and driving business growth while collaborating across functions to enhance cu...

RemoteRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$235K - $265K *

Champion product innovation by leading a dynamic team to define strategy, drive decisions, and ensure successful launches that align with company growth and customer needs in the health technology sec...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$190K - $250K *

Accelerate progress at our global sales organization by enforcing execution rigor and discipline. Collaborate with leadership to enhance pipeline integrity and drive impactful results through strategi...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$190K - $250K *

Take ownership of sales performance and operations at a global scale. Drive discipline and execution across complex enterprise sales cycles while partnering with leadership to optimize strategies and...

Boston, MARemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$172K - $260K *

Lead the charge in developing a ground-breaking product focused on transforming enterprise health management. Collaborate cross-functionally to deliver solutions that empower customers with proactive...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$163K - $179K *

Champion product development by leading market research, defining user needs, and collaborating with cross-functional teams to enhance product offerings and drive successful launches in the medical de...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $130K *

Transform customer relationships by owning post-sale success for enterprise accounts. Drive retention and expansion while building a customer success playbook from the ground up, directly influencing...

1 week ago

  •   Less than 5 years exp.  •   Staffing

$100K - $120K *

Unlock potential by managing enterprise accounts, driving product adoption, and delivering measurable value while identifying growth opportunities throughout the customer lifecycle...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$195K - $240K *

Elevate your career by leading North America's marketing strategy, driving customer acquisition, enhancing brand strength, and managing a high-performing team to optimize performance through data-driv...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $140K *

Empower customer success by managing diverse B2B client portfolios, driving engagement, and creating innovative solutions. Collaborate with engineering and product teams to transform clients’ procurem...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Join a dynamic team where you'll bridge technology and customer needs, ensuring successful enterprise implementations and fostering client engagement. Drive product enhancements through feedback and c...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.