Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$125K - $150K *

Transform healthcare marketing by leading integrated strategies that align brand, audience, and business goals. Collaborate with cross-functional teams to deliver impactful campaigns that drive measur...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Drive growth by managing complex enterprise sales cycles, building strategic client relationships, and delivering value through tailored solutions. Lead negotiation efforts and ensure successful deal...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $160K *

Shape the future of healthcare by building strategic partnerships that enhance behavioral health referrals. Collaborate with leadership to drive growth, develop tailored solutions, and maintain strong...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$83K - $132K *

Unlock customer success by leading onboarding and technical support for Media API clients. Collaborate across teams to ensure seamless integrations and foster long-term relationships, enhancing user e...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$148K - $169K *

Elevate employee engagement by leading innovative marketing strategies that promote employer-sponsored benefits, driving awareness and adoption effectively across diverse client populations while ment...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$148K - $169K *

Lead the charge in developing and executing innovative marketing strategies that enhance employee engagement and benefit adoption, driving measurable results for clients and their employees through in...

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$200K - $250K *

Lead the charge in scaling a high-performing sales organization, driving revenue growth, and shaping market presence. Empower talent and execute strategic initiatives to achieve ambitious sales target...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $157K *

Engage customers to drive engineering transformation, managing their success through implementation, utilization, and renewals. Collaborate with teams to ensure strategic alignment and high-value outc...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$170K - $195K *

Empower growth by leading revenue strategy and go-to-market functions. Collaborate with executive leadership to drive sales, marketing, and grants, ensuring alignment with organizational goals and mar...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$70K - $106K *

Champion client success by developing relationships, optimizing product use, and driving growth through upselling and client retention strategies. Play a key role in ensuring satisfaction and loyalty...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Optimize client success by leading strategic relationships and enhancing revenue cycle performance. Drive measurable improvements, manage escalations, and ensure value realization across healthcare so...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Empower customer success by designing scalable processes and tools that enhance the customer journey. Collaborate across teams to drive insights and efficiencies, ensuring a consistent, high-quality e...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$165K - $200K *

Lead the charge in driving commercial activation and revenue growth for a multi-million-dollar portfolio, leveraging strategic insights and AI to enhance client engagement and deliver measurable resul...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Support client success by driving user adoption and value realization. Collaborate with account teams to understand client needs, enhance engagement, and ensure retention through data-driven insights...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $120K *

Join a dynamic team to drive user adoption and value for clients in energy and commodities. Collaborate closely with account managers to enhance client insights and ensure successful onboarding, reten...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$108K - $136K *

Champion client success by managing complex enterprise relationships and driving quality improvement initiatives. Collaborate cross-functionally to enhance healthcare outcomes while ensuring strategic...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$203K - $249K *

Elevate product operations by defining and enhancing the Product Development Lifecycle, integrating AI practices, and fostering cross-functional collaboration to drive efficiency and innovation in pro...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $140K *

Shape the future of lead management and partner relationships by owning the Salesforce Lead-to-Opportunity and PRM domains. Drive strategy, execution, and collaboration across teams to enhance convers...

California, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $175K *

Transform strategic services by advising C-Level executives on operationalizing objectives, enhancing employee engagement, and driving measurable business outcomes through effective strategy execution...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$146K - $200K *

Innovate within the Okta Customer Identity platform as a Senior Product Manager, driving growth and new capabilities for enterprise clients. Collaborate across teams to translate insights into impactf...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$225K - $250K *

Elevate your career by leading payer sales strategy and team development, driving new business opportunities in healthcare technology. Collaborate with executives to enhance performance and deliver im...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$275K - $335K *

Launch innovative marketing strategies to create a new category in veterinary medicine. Collaborate with teams to build brand credibility and consumer awareness for a groundbreaking longevity drug for...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $195K *

Join a dynamic team driving integrated marketing strategies. Oversee multi-channel campaigns, foster client relationships, and collaborate with creative teams to deliver impactful solutions and exceed...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$104K - $123K *

Pioneer a team focused on client retention and empathetic outreach. Lead, coach, and develop specialists to improve client payment arrangements while driving conversion rates and nurturing a collabora...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Drive customer success by fostering relationships, ensuring renewals, and identifying growth opportunities. Engage with key stakeholders to align solutions with evolving needs, enhancing satisfaction...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.