Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
Executive Director Senior Lead Product Manager Client Management Salesforce CRM
$139K - $239K *
Join a team that's redefining client management through innovative product leadership. Drive product vision, execution, and performance across key capabilities, enhancing advisor and client experience...
Reposted today
Executive Director Senior Lead Product Manager Client Management Salesforce CRM
$139K - $239K *
Empower client management by leading product vision and execution across key capabilities. Collaborate with cross-functional teams to enhance advisor and client experiences while ensuring compliance a...
Reposted yesterday
Customer Success Manager - CRM Suite
$75K - $115K *
Help us drive customer success by leveraging your CRM expertise to influence change and optimize Veeva investments. Collaborate with cross-functional teams to enhance client engagement and deliver str...
2 weeks ago
$125K - $150K *
Develop a high-performing sales readiness function, leading a team to enhance field sales capabilities through coaching, data analysis, and innovative training solutions, ensuring alignment with comme...
1 week ago
$101K - $177K *
Unlock the potential of digital advertising as a Customer Success Manager, driving client satisfaction and campaign success through expert media planning and collaboration with internal teams to enhan...
4 days ago
$140K - $175K *
Drive operational excellence by leading strategic initiatives and managing a team to enhance Care Operations. Transform high-level strategies into scalable systems that improve care delivery and patie...
1 week ago
Senior Customer Success Manager
$100K - $110K *
Reimagine customer success by managing enterprise relationships, driving platform adoption, and ensuring renewals. Collaborate cross-functionally to identify risks and opportunities, while advocating...
Reposted 1 week ago
$110K - $130K *
Transform customer implementations with ownership from requirements to go live. Leverage your expertise in B2B SaaS to drive complex builds, manage timelines, and enhance operational workflows at a fa...
Reposted 3 days ago
Executive Director, Global Learning
$173K - $312K *
Empower organizational growth by leading global learning strategies, aligning workforce capabilities with business goals, and driving innovative solutions. Collaborate with senior leaders to enhance l...
Reposted 3 days ago
Executive Director, Global Learning
$173K - $312K *
Pioneer a transformative global learning strategy, aligning enterprise priorities with innovative solutions. Lead a diverse team to enhance organizational capability, manage budgets, and drive measura...
2 weeks ago
Executive Director, Global Learning
$173K - $312K *
Lead the charge in shaping global learning strategies, driving capability development, and fostering partnerships across the organization to enhance workforce effectiveness and align with strategic bu...
2 weeks ago
Executive Director, Global Learning
$173K - $312K *
Drive global learning initiatives by aligning strategies with business needs, overseeing budgets, and fostering innovation in learning technologies to enhance employee capabilities and organizational...
2 weeks ago
Executive Director, Global Learning
$173K - $312K *
Elevate global learning initiatives by leading strategy, governance, and innovation. Collaborate with senior leaders to identify capability gaps and drive impactful learning solutions that align with...
2 weeks ago
Executive Director, Global Learning
$173K - $312K *
Strategize and lead the global learning agenda, aligning workforce priorities with innovative solutions. Drive enterprise learning strategy, governance, and technology to enhance capability and perfor...
2 weeks ago
Vice President of Service Delivery
$190K - $215K *
Drive the evolution of service delivery in Managed Services, shaping strategy and leading teams to enhance customer experience, operational excellence, and profitable partnerships while ensuring scala...
Today
Manager, Client Strategy & Operations
$100K - $120K *
Join a team that's focused on enhancing client delivery and relationship growth. Drive data-driven strategies and cross-functional collaboration to optimize post-sale operations, ensuring exceptional...
Reposted 1 week ago
Customer Success Systems Manager
$110K - $130K *
Drive post-sales excellence by owning and optimizing customer success systems, enhancing automation, and fostering cross-functional collaboration to improve operational efficiency and team engagement...
Reposted 4 weeks ago
Enterprise Customer Success Manager - West
$86K - $133K *
Champion the post-sales journey for enterprise clients, driving value through AI solutions, workflow redesign, and strategic adoption. Collaborate cross-functionally to enhance customer success and in...
2 weeks ago
Enterprise Customer Success Manager - West
$86K - $133K *
Empower enterprise customers by driving measurable outcomes and value realization. Collaborate cross-functionally to enhance workflows, leverage AI solutions, and ensure stakeholder alignment for succ...
2 weeks ago
Founding Customer Success Manager
$110K - $130K *
Engage with customers as a key partner in their success journey. Own onboarding, drive product adoption, and ensure account health while building scalable processes in a dynamic, fast-paced environmen...
1 week ago
$100K - $120K *
Join a team that's shaping the future of hospitality tech by managing customer success for SMB and mid-market restaurant groups, driving renewals and expansions while building effective processes and...
1 week ago
$80K - $95K *
Transform the seller experience by fostering relationships, driving growth, and delivering tailored coaching to ensure long-term success in a dynamic e-commerce environment, while collaborating cross...
Reposted 4 weeks ago
$80K - $95K *
Empower sellers by building strong relationships and driving business growth. You'll shape strategies and advocate for sellers, using data to identify opportunities and improve outcomes while collabor...
Reposted 4 weeks ago
$95K - $115K *
Make your mark at the forefront of e-commerce by nurturing early seller relationships and driving growth. Collaborate across teams to shape strategies that ensure sellers thrive in their business jour...
Reposted 4 weeks ago
$225K - $255K *
Oversee the development and enhancement of the U.S. compliance program, ensuring adherence to laws and regulations. Collaborate with internal teams to mitigate risks and promote a culture of complianc...
1 week ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.