Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$139K - $239K *

Join a team that's redefining client management through innovative product leadership. Drive product vision, execution, and performance across key capabilities, enhancing advisor and client experience...

Reposted today

  •   5 - 7 years exp.  •   Finance & Insurance

$139K - $239K *

Empower client management by leading product vision and execution across key capabilities. Collaborate with cross-functional teams to enhance advisor and client experiences while ensuring compliance a...

Reposted yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$75K - $115K *

Help us drive customer success by leveraging your CRM expertise to influence change and optimize Veeva investments. Collaborate with cross-functional teams to enhance client engagement and deliver str...

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$125K - $150K *

Develop a high-performing sales readiness function, leading a team to enhance field sales capabilities through coaching, data analysis, and innovative training solutions, ensuring alignment with comme...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$101K - $177K *

Unlock the potential of digital advertising as a Customer Success Manager, driving client satisfaction and campaign success through expert media planning and collaboration with internal teams to enhan...

4 days ago

  •   Less than 5 years exp.  •   Media

$140K - $175K *

Drive operational excellence by leading strategic initiatives and managing a team to enhance Care Operations. Transform high-level strategies into scalable systems that improve care delivery and patie...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $110K *

Reimagine customer success by managing enterprise relationships, driving platform adoption, and ensuring renewals. Collaborate cross-functionally to identify risks and opportunities, while advocating...

Toronto, ONIn-Person

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Transform customer implementations with ownership from requirements to go live. Leverage your expertise in B2B SaaS to drive complex builds, manage timelines, and enhance operational workflows at a fa...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Healthcare

$173K - $312K *

Empower organizational growth by leading global learning strategies, aligning workforce capabilities with business goals, and driving innovative solutions. Collaborate with senior leaders to enhance l...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Healthcare

$173K - $312K *

Pioneer a transformative global learning strategy, aligning enterprise priorities with innovative solutions. Lead a diverse team to enhance organizational capability, manage budgets, and drive measura...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$173K - $312K *

Lead the charge in shaping global learning strategies, driving capability development, and fostering partnerships across the organization to enhance workforce effectiveness and align with strategic bu...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$173K - $312K *

Drive global learning initiatives by aligning strategies with business needs, overseeing budgets, and fostering innovation in learning technologies to enhance employee capabilities and organizational...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$173K - $312K *

Elevate global learning initiatives by leading strategy, governance, and innovation. Collaborate with senior leaders to identify capability gaps and drive impactful learning solutions that align with...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$173K - $312K *

Strategize and lead the global learning agenda, aligning workforce priorities with innovative solutions. Drive enterprise learning strategy, governance, and technology to enhance capability and perfor...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$190K - $215K *

Drive the evolution of service delivery in Managed Services, shaping strategy and leading teams to enhance customer experience, operational excellence, and profitable partnerships while ensuring scala...

Today

  •   11 - 15 years exp.  •   Transportation

$100K - $120K *

Join a team that's focused on enhancing client delivery and relationship growth. Drive data-driven strategies and cross-functional collaboration to optimize post-sale operations, ensuring exceptional...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Drive post-sales excellence by owning and optimizing customer success systems, enhancing automation, and fostering cross-functional collaboration to improve operational efficiency and team engagement...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$86K - $133K *

Champion the post-sales journey for enterprise clients, driving value through AI solutions, workflow redesign, and strategic adoption. Collaborate cross-functionally to enhance customer success and in...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$86K - $133K *

Empower enterprise customers by driving measurable outcomes and value realization. Collaborate cross-functionally to enhance workflows, leverage AI solutions, and ensure stakeholder alignment for succ...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Engage with customers as a key partner in their success journey. Own onboarding, drive product adoption, and ensure account health while building scalable processes in a dynamic, fast-paced environmen...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Join a team that's shaping the future of hospitality tech by managing customer success for SMB and mid-market restaurant groups, driving renewals and expansions while building effective processes and...

1 week ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$80K - $95K *

Transform the seller experience by fostering relationships, driving growth, and delivering tailored coaching to ensure long-term success in a dynamic e-commerce environment, while collaborating cross...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Empower sellers by building strong relationships and driving business growth. You'll shape strategies and advocate for sellers, using data to identify opportunities and improve outcomes while collabor...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Make your mark at the forefront of e-commerce by nurturing early seller relationships and driving growth. Collaborate across teams to shape strategies that ensure sellers thrive in their business jour...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$225K - $255K *

Oversee the development and enhancement of the U.S. compliance program, ensuring adherence to laws and regulations. Collaborate with internal teams to mitigate risks and promote a culture of complianc...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.