Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$171K - $273K *

Drive success and satisfaction by leading a team of Success Architects. Manage customer relationships, promote adoption, and collaborate across functions to enhance the customer journey and deliver me...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Join a dynamic leadership team to drive exceptional customer success and value realization through technical guidance and strategic partnership across diverse customer segments, enhancing satisfaction...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Help us lead a high-performing team to drive customer success through technical guidance and strategic planning. You'll manage operations, ensuring customer satisfaction while fostering an inclusive c...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $150K *

Lead a dynamic Talent Acquisition team, driving strategies that attract top talent while partnering with executives to meet growth goals in a fast-paced, high-growth environment...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$140K - $160K *

Build a high-impact Talent Acquisition strategy to drive growth and recruit talent across our organization. Lead and mentor a dynamic team while partnering with executives to enhance hiring standards...

CanadaRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$123K - $227K *

Elevate customer value by spearheading AI adoption and change management. Drive engagement through collaborative governance, data insights, and strategic communications to ensure organizations maximiz...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $190K *

Shape the future of customer experiences by leading omnichannel strategies, fostering collaboration, and driving innovative solutions that align with business goals and user needs across diverse brand...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Shape the future of customer success by driving adoption and value for clients. Collaborate with diverse teams to ensure customer health and lead strategic initiatives that promote growth and retentio...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

$193K - $256K *

Transform client success by leading a large team to enhance service delivery, drive strategic initiatives, and leverage technology for improved client outcomes across diverse segments in a dynamic env...

United StatesRemote

Yesterday

  •   11 - 15 years exp.  •   Healthcare

$400K - $450K *

Lead and inspire a high-performing sales team to engage F500 executives, driving complex sales cycles and fostering deep relationships to maximize revenue growth in the enterprise sector...

RemoteRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$105K - $175K *

Join a dynamic team focused on transforming sales enablement through innovative training programs, guiding teams to exceed goals, and expanding customer relationships in a fast-paced and rewarding env...

3 weeks ago

  •   Less than 5 years exp.  •   Media

$320K - $365K *

Join a dynamic team to lead global Customer Success for enterprise clients, driving value realization, adoption, and retention. Collaborate cross-functionally to enhance customer journeys and ensure s...

1 week ago

  •   5 - 7 years exp.  •   Media

$79K - $132K *

Partner with us to enhance customer relationships and drive strategic outcomes. As a key leader, you'll collaborate across teams, manage customer agreements, and innovate processes to elevate engageme...

4 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Elevate customer success by managing relationships, driving adoption, and ensuring renewals. Blend technical problem-solving with strategic enablement to empower clients in a fast-paced environment, f...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Champion customer success by driving adoption and retention for a diverse portfolio. Lead onboarding and training, analyze engagement metrics, and collaborate with teams to enhance user experience and...

Vancouver, BCIn-Person

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive customer success by managing relationships, ensuring adoption, and facilitating renewals for a portfolio of accounts. Blend technical problem-solving with strategic enablement to empower clients...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Join a team that's dedicated to empowering customers through technology. You'll manage post-sale relationships, driving onboarding, adoption, and renewals while contributing to scalable systems in a f...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Drive customer success by managing relationships, onboarding, and adoption for a portfolio of accounts. Empower clients to leverage technology effectively while contributing to scalable systems and pr...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $105K *

Champion customer success by managing post-sale relationships, driving adoption, and ensuring renewals. Collaborate with teams to enhance user experience and contribute to scalable systems in a fast-p...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $105K *

Elevate customer success by managing relationships, driving adoption, and ensuring renewals for a portfolio of accounts. Blend technical problem-solving with strategic enablement to empower clients in...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Elevate customer success by managing relationships, driving adoption, and ensuring renewals. Blend technical problem-solving with strategic enablement to empower clients in a fast-paced environment. M...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Lead customer success initiatives to drive adoption, retention, and renewals for a portfolio of accounts. Empower clients to leverage technology effectively while contributing to scalable systems and...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $125K *

Grow your career with our dynamic customer success team, responsible for enhancing client relationships, driving product adoption, and ensuring the growth and retention of enterprise accounts through...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$349K - $396K *

Lead the charge in driving national growth strategies for enterprise employers, managing a top-performing sales team focused on Fortune 500 engagements, overseeing the acquisition lifecycle, and ensur...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $125K *

Lead customer success initiatives by owning relationships, driving execution, and ensuring satisfaction. Collaborate across teams to manage projects, mitigate risks, and identify upsell opportunities...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.