Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
Director, Regional Success Architecture - Agentforce
$171K - $273K *
Drive success and satisfaction by leading a team of Success Architects. Manage customer relationships, promote adoption, and collaborate across functions to enhance the customer journey and deliver me...
Reposted 3 days ago
Director, Regional Success Architecture - Agentforce
$171K - $273K *
Join a dynamic leadership team to drive exceptional customer success and value realization through technical guidance and strategic partnership across diverse customer segments, enhancing satisfaction...
Reposted 3 days ago
Director, Regional Success Architecture - Agentforce
$171K - $273K *
Help us lead a high-performing team to drive customer success through technical guidance and strategic planning. You'll manage operations, ensuring customer satisfaction while fostering an inclusive c...
Reposted 3 days ago
Senior Director of Talent Acquisition
$130K - $150K *
Lead a dynamic Talent Acquisition team, driving strategies that attract top talent while partnering with executives to meet growth goals in a fast-paced, high-growth environment...
4 weeks ago
Senior Director of Talent Acquisition
$140K - $160K *
Build a high-impact Talent Acquisition strategy to drive growth and recruit talent across our organization. Lead and mentor a dynamic team while partnering with executives to enhance hiring standards...
4 weeks ago
Agentic Customer Success Manager, Senior Manager
$123K - $227K *
Elevate customer value by spearheading AI adoption and change management. Drive engagement through collaborative governance, data insights, and strategic communications to ensure organizations maximiz...
Reposted 3 days ago
Group Director, Experience Strategy
$160K - $190K *
Shape the future of customer experiences by leading omnichannel strategies, fostering collaboration, and driving innovative solutions that align with business goals and user needs across diverse brand...
1 week ago
$100K - $120K *
Shape the future of customer success by driving adoption and value for clients. Collaborate with diverse teams to ensure customer health and lead strategic initiatives that promote growth and retentio...
Reposted 5 days ago
$193K - $256K *
Transform client success by leading a large team to enhance service delivery, drive strategic initiatives, and leverage technology for improved client outcomes across diverse segments in a dynamic env...
Yesterday
$400K - $450K *
Lead and inspire a high-performing sales team to engage F500 executives, driving complex sales cycles and fostering deep relationships to maximize revenue growth in the enterprise sector...
Reposted 4 weeks ago
$105K - $175K *
Join a dynamic team focused on transforming sales enablement through innovative training programs, guiding teams to exceed goals, and expanding customer relationships in a fast-paced and rewarding env...
3 weeks ago
Global Head of Customer Success
$320K - $365K *
Join a dynamic team to lead global Customer Success for enterprise clients, driving value realization, adoption, and retention. Collaborate cross-functionally to enhance customer journeys and ensure s...
1 week ago
Lead Account Manager, Support Solutions
$79K - $132K *
Partner with us to enhance customer relationships and drive strategic outcomes. As a key leader, you'll collaborate across teams, manage customer agreements, and innovate processes to elevate engageme...
4 days ago
$95K - $115K *
Elevate customer success by managing relationships, driving adoption, and ensuring renewals. Blend technical problem-solving with strategic enablement to empower clients in a fast-paced environment, f...
Today
$80K - $95K *
Champion customer success by driving adoption and retention for a diverse portfolio. Lead onboarding and training, analyze engagement metrics, and collaborate with teams to enhance user experience and...
Today
$110K - $130K *
Drive customer success by managing relationships, ensuring adoption, and facilitating renewals for a portfolio of accounts. Blend technical problem-solving with strategic enablement to empower clients...
Today
$100K - $120K *
Join a team that's dedicated to empowering customers through technology. You'll manage post-sale relationships, driving onboarding, adoption, and renewals while contributing to scalable systems in a f...
Today
$95K - $115K *
Drive customer success by managing relationships, onboarding, and adoption for a portfolio of accounts. Empower clients to leverage technology effectively while contributing to scalable systems and pr...
Today
$88K - $105K *
Champion customer success by managing post-sale relationships, driving adoption, and ensuring renewals. Collaborate with teams to enhance user experience and contribute to scalable systems in a fast-p...
Today
$88K - $105K *
Elevate customer success by managing relationships, driving adoption, and ensuring renewals for a portfolio of accounts. Blend technical problem-solving with strategic enablement to empower clients in...
Today
$95K - $115K *
Elevate customer success by managing relationships, driving adoption, and ensuring renewals. Blend technical problem-solving with strategic enablement to empower clients in a fast-paced environment. M...
Today
$80K - $95K *
Lead customer success initiatives to drive adoption, retention, and renewals for a portfolio of accounts. Empower clients to leverage technology effectively while contributing to scalable systems and...
Today
Enterprise Customer Success Manager (Live Division)
$110K - $125K *
Grow your career with our dynamic customer success team, responsible for enhancing client relationships, driving product adoption, and ensuring the growth and retention of enterprise accounts through...
Reposted 4 weeks ago
Director, Employer Sales - National Accounts
$349K - $396K *
Lead the charge in driving national growth strategies for enterprise employers, managing a top-performing sales team focused on Fortune 500 engagements, overseeing the acquisition lifecycle, and ensur...
Reposted 1 week ago
$100K - $125K *
Lead customer success initiatives by owning relationships, driving execution, and ensuring satisfaction. Collaborate across teams to manage projects, mitigate risks, and identify upsell opportunities...
1 week ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.