Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
Sr. Customer Experience Manager (CA)
$100K - $112K *
Champion customer experience excellence by leading cross-functional teams to define, govern, and measure customer satisfaction strategies that enhance engagement and drive business outcomes...
3 weeks ago
$100K - $120K *
Lead customer success by managing enterprise accounts, driving implementations, and building scalable processes. Collaborate with teams to maximize customer adoption and satisfaction while ensuring re...
Reposted 3 weeks ago
$80K - $95K *
Join our dynamic team to empower B2B client success, driving product adoption and retention while fostering trusted partnerships. Collaborate cross-functionally to enhance customer experiences and exp...
Reposted yesterday
Customer Success Manager, Enterprise
$92K - $139K *
Drive exceptional customer success by managing a complex portfolio of Enterprise accounts, enhancing software value through strategic relationships and problem-solving. Influence industry revenue and...
Reposted 4 weeks ago
$110K - $130K *
Pioneer customer success by optimizing relationships and driving value for clients, ensuring their software needs are met and fostering growth through engagement, upselling, and retention efforts in a...
Reposted 3 weeks ago
$50K - $150K *
Develop strong relationships with skilled nursing facilities in the Milwaukee metro. Engage with Administrators and Directors of Nursing to facilitate alignment calls, ensuring effective communication...
1 week ago
$50K - $150K *
Unlock potential by building strong relationships with skilled nursing facilities, facilitating alignment calls, and ensuring seamless communication between clinical teams and administrators across th...
1 week ago
$50K - $150K *
Engage with skilled nursing facilities in the Cincinnati metro, building lasting relationships with key staff. Drive alignment calls and support clinical teams, ensuring facilities receive essential c...
1 week ago
$50K - $150K *
Unlock potential by building lasting relationships with skilled nursing facilities. Engage with administrators and nursing directors to facilitate care alignment, ensuring patients receive essential s...
1 week ago
$50K - $150K *
Unlock potential by building strong relationships with skilled nursing facilities. Drive alignment with clinical teams and enhance patient care through consistent visits and trust-building in your des...
1 week ago
$50K - $150K *
Engage with skilled nursing facilities across assigned metros, building lasting relationships with key staff. Travel 2-3 weeks monthly to facilitate alignment calls, ensuring facilities receive essent...
1 week ago
$50K - $150K *
Drive impactful relationships across skilled nursing facilities in the Atlanta metro. Collaborate with clinical teams to ensure patient care needs are met, while establishing trust and rapport with ke...
1 week ago
$50K - $150K *
Join a team that's dedicated to building strong relationships in skilled nursing facilities. You'll engage with key stakeholders, facilitating essential care connections while becoming a trusted partn...
1 week ago
$50K - $150K *
Support healthcare facilities by building strong relationships with staff, facilitating alignment calls, and ensuring seamless communication with clinical teams. Your role is vital in connecting care...
2 weeks ago
$90K - $110K *
Champion customer success by managing relationships, driving revenue growth, and ensuring client satisfaction. Collaborate with teams to deliver tailored solutions and foster long-term partnerships wi...
Reposted 1 week ago
Senior Customer Success Manager
$100K - $120K *
Shape the future of healthcare by driving customer success and engagement. As a key advisor, you'll enhance client relationships, advocate for their needs, and identify growth opportunities within a d...
Today
Commercial Customer Success Manager, DX
$100K - $157K *
Unlock potential by partnering with customers to drive impactful change. As a key member of a collaborative team, you'll manage the full customer lifecycle, ensuring success and fostering growth throu...
2 days ago
Commercial Customer Success Manager, DX
$100K - $157K *
Unlock customer success by owning the full lifecycle, driving program success, and fostering strategic partnerships. Collaborate with teams to ensure impactful solutions and achieve high renewal rates...
3 days ago
Manager, Customer Success Management
$125K - $155K *
Join a team that's dedicated to enhancing customer success by leading a high-performing group of CSMs. Drive measurable value across a diverse portfolio, ensuring operational excellence and fostering...
2 weeks ago
Vice President, Project Management
$150K - $170K *
Lead the charge in transformative project management, driving cross-functional teams to execute multichannel initiatives successfully. Cultivate client relationships, ensure project delivery on-time...
3 weeks ago
Vice President, Project Management
$150K - $170K *
Lead and empower a dynamic project management team overseeing multichannel projects, ensuring strategic execution, on-time delivery, and budget management while fostering collaboration and innovation...
4 weeks ago
$200K - $250K *
Lead the charge in driving revenue growth as you shape and execute sales strategies, manage a high-performing sales team, and establish market leadership in healthcare technology solutions...
Reposted 3 weeks ago
$200K - $250K *
Join a team that's redefining patient engagement solutions! As a strategic VP of Sales, you'll lead revenue growth, manage a high-performing team, and develop a robust sales strategy in the healthcare...
4 weeks ago
Manager, Customer Success Engineering
$124K - $210K *
Drive customer success by leading a team of engineers to enhance GitLab adoption, develop scalable enablement programs, and collaborate with cross-functional teams to achieve measurable business outco...
1 week ago
$125K - $150K *
Elevate operational excellence by leading strategic initiatives across diverse service lines. Drive continuous improvement and ensure effective execution of complex projects while fostering collaborat...
3 days ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.