Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$90K - $110K *

Elevate customer experience by leading a high-performing support team. Drive operational excellence, mentor talent, and champion AI tools to enhance service delivery across global markets while naviga...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Elevate customer support excellence by leading a high-performing team, driving operational rigor, and leveraging AI tools to enhance service delivery. Foster talent development and navigate complex wo...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $215K *

Join a dynamic team to manage technology partner relationships, ensuring integration health and driving revenue growth. Collaborate with engineering and commercial teams to resolve issues and optimize...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Champion client satisfaction by building strong relationships and ensuring exceptional service delivery. Drive retention and revenue growth while advocating for client needs within the organization. C...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$125K - $145K *

Grow your career with us by managing 15-20 high-value enterprise accounts, driving customer success outcomes, and fostering relationships with executive stakeholders while navigating a dynamic, fast-p...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Unlock growth by leading a dynamic sales team, driving revenue and operational excellence in healthcare solutions. Collaborate with stakeholders to enhance product strategies and build a self-sustaini...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Drive enterprise account success by guiding onboarding, adoption, and renewals while building the customer success framework from the ground up to ensure optimal platform utilization and client satisf...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Empower your career by leading a dynamic team of Client Success Managers, driving customer satisfaction and retention while collaborating cross-functionally to maximize value from our solutions and in...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$87K - $110K *

Empower customers through a shared portfolio approach, delivering seamless support and proactive engagement. Collaborate with teams to drive product adoption, ensure retention, and translate technical...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$155K - $180K *

Drive successful delivery of complex, multi-year programs in a dynamic environment. Collaborate with cross-functional teams to manage scope, budget, and timelines while ensuring client satisfaction an...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$201K - $342K *

Engage and lead a team of customer success professionals to drive customer adoption, enhance satisfaction, and foster strong relationships with key stakeholders, promoting a diverse and inclusive team...

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Empower clients by managing key relationships in the financial services sector, ensuring successful product adoption and renewals while collaborating with cross-functional teams to deliver outstanding...

Toronto, ONIn-Person

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$88K - $109K *

Drive strategic partnerships and customer success by managing high-value accounts, ensuring value adoption, retention, and expansion. Collaborate with C-suite executives to align business objectives a...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $109K *

Drive strategic success and growth by managing high-value partnerships, ensuring customer satisfaction, and leading post-sale initiatives for enterprise accounts. Shape the future of customer engageme...

Boston, MARemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$72K - $92K *

Redefine customer success by managing a strategic portfolio, driving growth, and fostering executive relationships. Leverage your expertise to enhance customer outcomes and ensure long-term value in a...

CanadaRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $160K *

Lead customer success initiatives by optimizing platform use, driving adoption, and ensuring satisfaction for global enterprises. Collaborate closely with clients, providing expertise and tailored sol...

RemoteRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $150K *

Pioneer onboarding excellence by redefining customer experiences through strategy, automation, and cross-vertical collaboration, ensuring swift adoption and retention. Drive measurable outcomes while...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Champion customer success by leading a unified onboarding strategy across multiple verticals, enhancing product adoption and retention through innovative AI and automation solutions. Drive measurable...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Advance your career as you drive success for enterprise clients through strategic onboarding and proactive account management. Build strong relationships and ensure maximum value in a dynamic, fast-pa...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$90K - $136K *

Empower customer success by managing post-sales relationships, driving onboarding, and fostering product adoption. Collaborate cross-functionally to enhance customer experience and ensure revenue rete...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$70K - $96K *

Join a team that's dedicated to driving customer success through strategic relationships and cloud solutions. Leverage your expertise to enhance customer satisfaction, adoption, and retention while co...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $96K *

Help us drive customer success by fostering strategic relationships and maximizing the value of cloud solutions. Collaborate with teams to enhance customer satisfaction and adoption, ensuring impactfu...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Drive customer success by fostering strong relationships with key partners, ensuring satisfaction and retention through exceptional service and strategic engagement. Manage a portfolio of accounts, op...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$180K - $200K *

Unlock potential by driving sales strategies in the healthcare sector. Collaborate with C-Level executives, generate new opportunities, and enhance market presence while navigating complex enterprise...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $140K *

Join a team that's dedicated to enhancing customer success by managing mid-market accounts, driving product adoption, and fostering strong relationships to ensure maximum value and satisfaction in a d...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.