Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$108K - $156K *

Join a dynamic team as you oversee complex software deployments, ensuring governance and stakeholder engagement across multiple sites. Drive successful outcomes for strategic customers while managing...

Tucson, AZRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$108K - $156K *

Join us to oversee complex, multi-site software deployments, ensuring successful outcomes through governance and stakeholder management. Collaborate with teams and executives to drive programme succes...

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$70K - $120K *

Lead the charge in enhancing customer success within healthcare organizations, fostering loyalty through strategic relationships and innovative solutions while managing multiple priorities and demonst...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$200K - $265K *

Empower enterprise clients by driving AI adoption and optimizing their use of Claude capabilities. Build strategic partnerships, understand business objectives, and enhance customer success through ta...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $265K *

Unlock potential by driving AI adoption with enterprise tech leaders, fostering strategic partnerships, and optimizing customer success through tailored solutions and insights across diverse business...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Shape the future of customer experience by enhancing operational efficiency and driving satisfaction. Collaborate across teams to implement strategies that elevate service quality and ensure seamless...

California, USRemote

Yesterday

  •   5 - 7 years exp.  •   Transportation

$120K - $145K *

Innovate customer success at a pivotal moment, driving exceptional post-sales support, building strategic frameworks, and enhancing relationships. Lead hands-on engagement while shaping a team dedicat...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Transform customer success by leading strategic post-sales initiatives, fostering C-level partnerships, and driving business transformation. Ensure predictable renewals and maximize value through coll...

Addison, TXRemote

Yesterday

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in driving post-sales success for key accounts, ensuring customer satisfaction and value realization through strategic partnerships and innovative solutions. Collaborate with C-level e...

Yesterday

  •   11 - 15 years exp.  •   Information Technology

$147K - $167K *

Lead the charge in executing and refining digital customer success programs, collaborating across teams to enhance customer journeys, manage vendor partnerships, and ensure program quality while drivi...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$110K - $130K *

Drive success by leading and coaching a dedicated team of Enterprise Customer Success Managers, ensuring standout performance in onboarding, renewals, and customer outcomes in a fast-paced, startup en...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$120K - $140K *

Accelerate customer success by managing high-touch onboarding and strategic relationships with enterprise clients, ensuring adoption and proficiency delivery to enhance their experience and contribute...

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $140K *

Tackle client relationships by leading onboarding and adoption for professional services accounts. Own high-touch interactions with named accounts, ensuring client success through structured training...

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Lead the charge in driving customer retention and satisfaction as a key partner post-sale. Collaborate across teams to optimize account management and enhance the customer journey in a fast-paced envi...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $170K *

Lead the charge in developing a high-performing OmniChannel Customer Success team, driving customer engagement and satisfaction while managing complex relationships and strategic initiatives to enhanc...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$150K - $180K *

Grow senior client relationships by delivering strategic insights and guiding high-value accounts to achieve measurable outcomes. Lead cross-functional teams, foster innovation, and drive business imp...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Staffing

$90K - $110K *

Elevate customer success by driving adoption and value realization across a diverse portfolio. Collaborate with engineering and sales teams to ensure account health, manage renewals, and identify expa...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Champion customer success by managing a portfolio of enterprise clients, driving retention and growth through strategic relationships and tailored solutions. Collaborate across teams to deliver measur...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$76K - $95K *

Explore opportunities as a Customer Success Manager, fostering customer relationships, analyzing data to mitigate risks, and advocating for client needs to enhance service adoption. Bring your experti...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Advance customer success initiatives by fostering strong relationships, ensuring client satisfaction, and leveraging feedback to enhance product experience. Drive value by identifying upsell opportuni...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Advance the Client Success function by managing strategic accounts and fostering executive relationships that drive measurable outcomes for healthcare technology clients as they enhance revenue and pa...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$215K - $250K *

Transform customer experiences as a strategic leader in operations, enhancing efficiencies and empowering teams. Lead with innovative processes to maximize customer satisfaction across the entire jour...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Engage with enterprise clients to drive product adoption and maximize value from legal tech solutions. Act as a trusted advisor, translating customer needs into actionable strategies while ensuring a...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$231K - $340K *

Lead the charge in enhancing customer success for a diverse client base. Drive strategies that foster client relationships, retention, and satisfaction while managing a high-performing team in a dynam...

Toronto, ONIn-Person

4 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$133K - $190K *

Shape the future of customer outcomes by driving strategy, operations, and cross-functional initiatives. Collaborate closely with leadership to enhance engagement models and ensure organizational succ...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.