Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
Program Manager, Strategic Customer Delivery
$108K - $156K *
Join a dynamic team as you oversee complex software deployments, ensuring governance and stakeholder engagement across multiple sites. Drive successful outcomes for strategic customers while managing...
Yesterday
Program Manager, Strategic Customer Delivery
$108K - $156K *
Join us to oversee complex, multi-site software deployments, ensuring successful outcomes through governance and stakeholder management. Collaborate with teams and executives to drive programme succes...
Yesterday
Customer Success Manager - Market Insights
$70K - $120K *
Lead the charge in enhancing customer success within healthcare organizations, fostering loyalty through strategic relationships and innovative solutions while managing multiple priorities and demonst...
3 weeks ago
Customer Success Manager, Enterprise Tech
$200K - $265K *
Empower enterprise clients by driving AI adoption and optimizing their use of Claude capabilities. Build strategic partnerships, understand business objectives, and enhance customer success through ta...
6 days ago
Customer Success Manager, Enterprise Tech
$200K - $265K *
Unlock potential by driving AI adoption with enterprise tech leaders, fostering strategic partnerships, and optimizing customer success through tailored solutions and insights across diverse business...
6 days ago
Strategic Client Success Manager
$95K - $115K *
Shape the future of customer experience by enhancing operational efficiency and driving satisfaction. Collaborate across teams to implement strategies that elevate service quality and ensure seamless...
Yesterday
Technical Customer Success Manager
$120K - $145K *
Innovate customer success at a pivotal moment, driving exceptional post-sales support, building strategic frameworks, and enhancing relationships. Lead hands-on engagement while shaping a team dedicat...
Reposted 4 weeks ago
Customer Success Executive - HC/LS
$150K - $180K *
Transform customer success by leading strategic post-sales initiatives, fostering C-level partnerships, and driving business transformation. Ensure predictable renewals and maximize value through coll...
Yesterday
Customer Success Executive - HC/LS
$150K - $180K *
Lead the charge in driving post-sales success for key accounts, ensuring customer satisfaction and value realization through strategic partnerships and innovative solutions. Collaborate with C-level e...
Yesterday
Digital & Scaled Customer Success Program Manager
$147K - $167K *
Lead the charge in executing and refining digital customer success programs, collaborating across teams to enhance customer journeys, manage vendor partnerships, and ensure program quality while drivi...
2 weeks ago
Manager, Enterprise Customer Success
$110K - $130K *
Drive success by leading and coaching a dedicated team of Enterprise Customer Success Managers, ensuring standout performance in onboarding, renewals, and customer outcomes in a fast-paced, startup en...
3 weeks ago
Enterprise Customer Success Manager
$120K - $140K *
Accelerate customer success by managing high-touch onboarding and strategic relationships with enterprise clients, ensuring adoption and proficiency delivery to enhance their experience and contribute...
1 month ago
Enterprise Customer Success Manager
$120K - $140K *
Tackle client relationships by leading onboarding and adoption for professional services accounts. Own high-touch interactions with named accounts, ensuring client success through structured training...
1 month ago
$100K - $120K *
Lead the charge in driving customer retention and satisfaction as a key partner post-sale. Collaborate across teams to optimize account management and enhance the customer journey in a fast-paced envi...
Reposted 4 weeks ago
Manager, Customer Success- OmniChannel
$120K - $170K *
Lead the charge in developing a high-performing OmniChannel Customer Success team, driving customer engagement and satisfaction while managing complex relationships and strategic initiatives to enhanc...
2 weeks ago
$150K - $180K *
Grow senior client relationships by delivering strategic insights and guiding high-value accounts to achieve measurable outcomes. Lead cross-functional teams, foster innovation, and drive business imp...
Reposted 3 days ago
$90K - $110K *
Elevate customer success by driving adoption and value realization across a diverse portfolio. Collaborate with engineering and sales teams to ensure account health, manage renewals, and identify expa...
Yesterday
Enterprise Customer Success Manager (US)
$110K - $130K *
Champion customer success by managing a portfolio of enterprise clients, driving retention and growth through strategic relationships and tailored solutions. Collaborate across teams to deliver measur...
Today
$76K - $95K *
Explore opportunities as a Customer Success Manager, fostering customer relationships, analyzing data to mitigate risks, and advocating for client needs to enhance service adoption. Bring your experti...
Reposted 3 weeks ago
$90K - $110K *
Advance customer success initiatives by fostering strong relationships, ensuring client satisfaction, and leveraging feedback to enhance product experience. Drive value by identifying upsell opportuni...
3 weeks ago
$110K - $130K *
Advance the Client Success function by managing strategic accounts and fostering executive relationships that drive measurable outcomes for healthcare technology clients as they enhance revenue and pa...
3 weeks ago
$215K - $250K *
Transform customer experiences as a strategic leader in operations, enhancing efficiencies and empowering teams. Lead with innovative processes to maximize customer satisfaction across the entire jour...
Reposted 4 weeks ago
Customer Success Manager - LegalFiles
$100K - $120K *
Engage with enterprise clients to drive product adoption and maximize value from legal tech solutions. Act as a trusted advisor, translating customer needs into actionable strategies while ensuring a...
2 days ago
Senior Director, Customer Success Management
$231K - $340K *
Lead the charge in enhancing customer success for a diverse client base. Drive strategies that foster client relationships, retention, and satisfaction while managing a high-performing team in a dynam...
4 days ago
Head of Customer Outcomes Strategy & Operations
$133K - $190K *
Shape the future of customer outcomes by driving strategy, operations, and cross-functional initiatives. Collaborate closely with leadership to enhance engagement models and ensure organizational succ...
2 weeks ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.