Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$150K - $180K *

Optimize customer success strategies to enhance engagement, retention, and growth. Collaborate with executives and teams to drive client advocacy and address concerns in the programmatic advertising l...

1 week ago

  •   Less than 5 years exp.  •   Media

$125K - $150K *

Drive customer success by managing key relationships, strategizing for growth, and enhancing engagement. Collaborate with teams to optimize client experiences and ensure retention while navigating the...

1 week ago

  •   Less than 5 years exp.  •   Media

$100K - $130K *

Drive customer success by leading a team of managers to enhance client experiences, ensuring value delivery and operational excellence in multifamily property management. Collaborate cross-functionall...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Drive customer success for a leading AI Cloud platform by building and leading a high-performing team. Own customer relationships, optimize service delivery, and enhance customer value through engagem...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Lead the charge in building a robust Customer Success function, shaping client experiences and driving retention. This hands-on role requires strategic thinking and operational execution to support a...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Elevate customer success by building and scaling a dynamic function that enhances client experiences, drives retention, and fosters growth. Collaborate cross-functionally to implement systems and proc...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$92K *

Join the Customer Experience team to drive success for Mid-Market clients, managing relationships and ensuring value realization. Collaborate cross-functionally to enhance customer satisfaction and su...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Technical Services

$115K - $140K *

Lead and develop a high-performing team of Customer Success Managers, driving measurable value across a diverse customer portfolio while ensuring operational excellence and retention strategies are ef...

CanadaRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$111K - $150K *

Empower your career by driving customer success for key enterprise accounts. Collaborate with diverse teams to enhance efficiency, safety, and sustainability in operations while mentoring peers and fo...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$188K - $230K *

Drive customer success by managing relationships and ensuring optimal product performance. Collaborate cross-functionally to enhance customer experience, resolve issues, and report on system health as...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$125K - $150K *

Partner with us to empower enterprise clients by enhancing brand narratives through data-driven guidance and strategic program development, driving value and growth within the organization while foste...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Architect customer success strategies to enhance user engagement, optimize account growth, and improve retention. Collaborate cross-functionally to ensure clients derive maximum value while managing k...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Join our dynamic team to drive customer success by enhancing relationships, maximizing product value, and identifying growth opportunities. Collaborate cross-functionally to optimize customer experien...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Support post-sale relationships with legal technology clients. Drive adoption, deliver insights, and ensure customer success from onboarding through renewal, while fostering trust with attorneys and l...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $150K *

Elevate customer success by leading a dynamic team of global managers. Drive product adoption, enhance customer satisfaction, and foster a culture of accountability and innovation while managing diver...

Calgary, ABIn-Person

3 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$100K - $150K *

Lead a dynamic team of Customer Success Managers, driving customer retention and product adoption while fostering a culture of accountability and continuous improvement in a fast-paced SaaS environmen...

Vancouver, BCIn-Person

3 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$100K - $150K *

Elevate customer success by leading a dynamic team, driving product adoption, and enhancing client relationships. Utilize data-driven insights to optimize customer journeys and foster a culture of acc...

Toronto, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$100K - $120K *

Join a team that maximizes customer value in a fast-paced B2B SaaS environment. You'll manage accounts, support integrations, and enhance customer success journeys through proactive outreach and tailo...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Drive client success by leading strategic initiatives and managing key accounts, ensuring enhanced service, satisfaction, and revenue growth. Collaborate with executive teams to cultivate relationship...

4 weeks ago

  •   8 - 10 years exp.  •   Staffing

$145K - $165K *

Join a team that's driven to enhance client health and satisfaction. As a key leader, manage Fortune 500 client relationships, champion product innovations, and influence strategic decisions to foster...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Shape the future of Customer Success by partnering with executives to enhance operational effectiveness, drive strategic initiatives, and transform complex data into actionable insights that inform de...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$107K - $145K *

Innovate customer relationships as a Strategic Customer Success Manager, driving long-term value for enterprise clients through data-driven insights and collaboration, optimizing performance, and ensu...

1 month ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Take ownership of customer relationships, driving adoption and retention while seeking growth opportunities within a dedicated account portfolio. Collaborate with teams to ensure client success and sa...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $100K *

Join a team that's dedicated to customer success and growth. Own and manage relationships with a portfolio of clients, ensuring their onboarding and ongoing engagement leads to valuable outcomes on ou...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$164K - $262K *

Lead the charge in driving enterprise growth and client retention by integrating relationship management and sales strategies across a defined region. Cultivate high-performing teams to achieve except...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.