Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Systems Engineer, Payload Electronics & Integration
$125K - $175K *
Join a dynamic team to drive system-level integration of cutting-edge electronic payloads. Collaborate across disciplines to ensure seamless functionality and reliability in next-gen technologies, whi...
1 week ago
$80K - $95K *
Optimize production continuity by maintaining documentation and resolving technical challenges. Collaborate with cross-functional teams to enhance productivity, improve test yields, and ensure smooth...
4 weeks ago
$80K - $95K *
Champion product continuity by collaborating with cross-functional teams to resolve technical challenges, enhance documentation, and improve manufacturing processes, ensuring optimal performance and m...
4 weeks ago
Staff Network Engineer - Data Center Engineering
$140K - $185K *
Join us to lead the design and implementation of cutting-edge network infrastructure for AI-focused data centers. Collaborate with cross-functional teams to ensure scalable, reliable, and cost-effecti...
5 days ago
Staff Network Engineer - Data Center Engineering
$140K - $185K *
Drive the development and implementation of network standards for AI-focused data centers. Collaborate with cross-functional teams to ensure scalable, reliable infrastructure while managing external c...
5 days ago
Staff Network Engineer - Data Center Engineering
$140K - $185K *
Lead the charge in developing and implementing network standards for AI-focused data centers. Collaborate with cross-functional teams to ensure scalable, reliable, and cost-effective infrastructure th...
5 days ago
Staff Network Engineer - Data Center Engineering
$140K - $185K *
Champion the development of network standards for AI-focused data centers. Lead design, implementation, and operational readiness of scalable, reliable infrastructure while collaborating with cross-fu...
5 days ago
$80K - $110K *
Drive enterprise patch management by executing, monitoring, and improving patching and vulnerability remediation for Windows and Linux systems, ensuring compliance and security across environments whi...
Yesterday
$140K - $175K *
Support mission-critical systems by providing advanced technical assistance, troubleshooting, and administration across enterprise IT environments. Collaborate with teams to ensure reliability and per...
2 weeks ago
Member of Technical Staff - Product
$135K - $160K *
Shape the future of AI products by leading discovery, defining direction, and collaborating with teams to deliver impactful solutions that enhance user experiences and drive business success...
2 weeks ago
$113K - $169K *
Join a team that's shaping the future of software applications by providing technical expertise and customer solutions. Collaborate with cross-functional teams to drive product development and enhance...
3 weeks ago
$132K - $198K *
Join a dynamic team to build secure AI infrastructure, developing enterprise data solutions and enhancing data governance. Collaborate with experts to innovate and automate data processes, ensuring ro...
Yesterday
$113K - $169K *
Engage with cross-functional teams to deliver tailored software solutions, troubleshoot customer issues, and drive product commercialization. Utilize your technical expertise to enhance customer exper...
3 weeks ago
$95K - $115K *
Unlock potential by enhancing our security operations and engineering practices. Collaborate with cross-functional teams to implement robust security measures, ensuring compliance and operational resi...
4 weeks ago
$95K - $115K *
Drive security operations and engineering initiatives to enhance enterprise resilience. Collaborate with cross-functional teams to implement effective security measures, ensuring compliance and operat...
4 weeks ago
$90K - $110K *
Champion security excellence by enhancing operational resilience and privacy. Collaborate with cross-functional teams to implement robust cybersecurity measures, ensuring compliance and protecting ent...
4 weeks ago
Lead Systems Engineer - Design
$120K - $144K *
Lead the charge in designing innovative building automation systems for hyperscale data centers. Collaborate with diverse teams, manage complex projects, and drive efficiency through advanced engineer...
3 days ago
Senior Technical Analyst - PLM
$115K - $130K *
Transform product lifecycle management by providing technical support, integration coordination, and continuous improvement for a global multi-CAD PLM platform, ensuring seamless data exchange and ope...
5 days ago
Supportability Technical Lead, AI/ML, Support, Google Cloud
$176K - $256K *
Drive innovation in technical support for AI/ML products, collaborating with cross-functional teams to enhance customer experience and streamline processes. Leverage your expertise to troubleshoot com...
Yesterday
Desktop Onsite Technical Support
$84K - $105K *
Transform the employee experience by delivering exceptional onsite IT support, resolving technical issues, and ensuring seamless operations in a dynamic financial services environment. Engage with sta...
4 weeks ago
$80K - $120K *
Engage in hands-on laboratory testing and design iteration to enhance system reliability and performance. Collaborate with senior engineers to analyze data, troubleshoot issues, and support regulated...
2 weeks ago
$110K - $130K *
Lead client-focused solutions in a dynamic, fast-paced environment. Collaborate with sales, engineering, and clients to deliver innovative, low-latency technology solutions that address specific requi...
Reposted 5 days ago
Sr. Windows and Desktop Engineer
$110K - $130K *
Shape the future of enterprise desktop environments by providing expert engineering and support for Windows OS, software deployment, and security configurations in a large-scale federal setting, ensur...
4 weeks ago
SmartTrace Technical Sales Manager
$90K - $110K *
Lead the technical sales strategy for SmartTrace, driving account growth and customer relationships across industrial facilities. Collaborate with sales teams to deliver innovative solutions and enhan...
1 week ago
SmartTrace Technical Sales Manager
$100K - $120K *
Manage the technical sales strategy for SmartTrace, driving account growth and customer relationships across industrial facilities. Collaborate with sales teams to deliver tailored solutions and enhan...
1 week ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.