Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$88K - $105K *
Develop and enhance testing operations for robotic hardware, ensuring safe, reliable, and repeatable test execution. Collaborate cross-functionally to drive continuous improvement and optimize testing...
5 days ago
Senior Desktop Support Technician
$80K - $133K *
Explore opportunities to enhance IT support by delivering proactive, on-site services, ensuring seamless operations for end-user devices while maximizing productivity and user satisfaction in mission...
5 days ago
Senior Desktop Support Technician
$80K - $133K *
Transform end-user support by delivering onsite IT services, troubleshooting, and proactive monitoring. Enhance user satisfaction through effective MACD support and a Tech Bar, ensuring reliable opera...
5 days ago
Senior Desktop Support Technician
$80K - $133K *
Optimize end-user device operations by delivering proactive IT support, troubleshooting, and asset management. Enhance user satisfaction through on-site services and a Tech Bar, ensuring minimal downt...
5 days ago
Senior Engineer Subject Matter Expert (SME)
$110K - $130K *
Lead operational execution and drive client project delivery as a technical authority, ensuring adherence to standards while fostering team coordination and systemic improvements within dynamic enviro...
Reposted 6 days ago
Sr Technical Support Engineer - Electromagnetism
$110K - $130K *
Contribute to customer success by providing expert technical support in electromagnetics simulation, troubleshooting signal integrity issues, and guiding users through effective simulation workflows t...
1 week ago
$88K - $105K *
Shape the future of IT support by managing endpoint devices, developing methodologies, and mentoring staff. Oversee application delivery and coordinate urgent issues while enhancing customer service a...
6 days ago
$77K - $176K *
Empower customers by deploying AI solutions, integrating systems, and ensuring technical acceptance. Collaborate on workflows, troubleshoot issues, and deliver high-quality implementations while maint...
3 weeks ago
$62K - $141K *
Transform validated AI solutions into customer deployments by implementing workflows, integrating systems, and ensuring technical acceptance. Collaborate with clients to adapt components and troublesh...
3 weeks ago
$77K - $176K *
Engineer innovative AI solutions by deploying customer workflows and integrating systems. Collaborate with clients to ensure technical acceptance and quality, while adapting components and diagnosing...
3 weeks ago
$110K - $130K *
Innovate secure agentic workflows for mission-critical GEOINT systems. Collaborate with diverse teams to design, integrate, and deploy applications that enhance operational efficiency and automate pro...
3 weeks ago
$121K - $195K *
Join a team that's dedicated to developing and optimizing test programs for high-performance semiconductor products, collaborating across engineering disciplines to ensure quality and efficiency from...
1 week ago
$69K - $141K *
Drive impactful solutions as a Systems Engineer, adeptly integrating systems and addressing complex challenges to enhance mission outcomes in a dynamic environment...
Reposted 3 weeks ago
$100K - $120K *
Unlock potential by designing and developing enterprise ServiceNow applications, workflows, and integrations. Collaborate with cross-functional teams to enhance platform performance and user experienc...
3 weeks ago
$88K - $105K *
Unlock potential by managing and optimizing our enterprise network infrastructure. Collaborate with cross-functional teams to enhance security, performance, and reliability while implementing automati...
Today
$110K - $150K *
Join a dynamic team as you lead complex engineering projects in power generation, focusing on excitation systems. Collaborate with clients and internal teams to deliver innovative solutions while enjo...
1 week ago
$110K - $150K *
Lead the charge in designing and executing innovative excitation systems for power generation projects. Collaborate with teams to ensure high performance and reliability while delivering exceptional r...
1 week ago
$110K - $150K *
Champion innovative solutions in power generation by leading complex projects focused on excitation systems. Collaborate with teams and clients to ensure project success while enjoying a flexible work...
1 week ago
$110K - $150K *
Unlock potential by leading complex engineering projects in power generation. Collaborate with teams to design and implement innovative excitation systems, ensuring reliability and performance while e...
1 week ago
Senior Telecommunications Network Engineer
$100K - $120K *
Shape telecommunications solutions by leading network design and implementation. Utilize your expertise in LAN services and wireless technologies to drive projects from conception to execution while m...
Reposted 4 days ago
$61K - $141K *
Champion innovation in datalink systems by leveraging your electrical engineering expertise to enhance integration and performance, collaborating with teams to tackle challenges and improve capabiliti...
1 week ago
Field Service Engineer - Customer On-Site
$80K - $95K *
Champion customer success by delivering expert field service solutions. Leverage extensive TEL Track experience to troubleshoot and optimize semiconductor equipment, ensuring minimal downtime and fost...
1 week ago
$110K - $130K *
Join a team that integrates electrical engineering expertise to develop and enhance complex systems, ensuring effective implementation, testing, and documentation while adhering to industry standards...
Reposted 6 days ago
Senior Enterprise Support Engineer
$110K - $130K *
Lead the charge in resolving complex technical issues for enterprise customers. Collaborate with stakeholders, analyze data, and enhance support processes while leveraging AI tools to drive efficiency...
Today
Field Service Engineer - Inspection
$83K - $104K *
Lead the charge in optimizing vision systems for pharmaceutical inspections, ensuring quality and compliance. Collaborate on AI technologies while providing technical support and training to enhance c...
2 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.