Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$83K - $125K *
Unlock your potential by providing expert technical support for semiconductor tools. Collaborate with customers and engineers to enhance product performance and drive improvements in service delivery...
3 weeks ago
Remote Technical Support Engineer
$60K - $112K *
Explore a rewarding entry-level role providing remote technical support to customers. Utilize your STEM background to troubleshoot and resolve issues in analytical instrumentation while enhancing your...
2 days ago
Remote Technical Support Engineer
$60K - $112K *
Unlock potential by providing remote technical support for analytical instrumentation. Collaborate with customers to troubleshoot issues, ensuring high-quality service and effective problem resolution...
2 days ago
Remote Technical Support Engineer
$60K - $112K *
Engage with customers as a Remote Technical Support Engineer, providing expert troubleshooting and guidance for analytical instrumentation. Leverage your STEM background to deliver high-quality suppor...
2 days ago
$73K - $113K *
Explore a dynamic role in technical support, bridging customer needs with engineering solutions. Collaborate globally to resolve issues, enhance user experience, and drive continuous improvement in so...
4 weeks ago
Senior Technical Support Engineer
$85K - $105K *
Join a dynamic team as you tackle complex technical challenges, providing expert support for mission-critical systems in Healthcare and Education. Collaborate with customers and technicians to ensure...
2 weeks ago
$74K - $100K *
Join a team that's dedicated to providing exceptional technical support to customers. You'll troubleshoot issues, gather information, and escalate complex cases while ensuring customer satisfaction an...
6 days ago
$80K - $95K *
Lead the charge in enhancing customer support by diagnosing issues, resolving technical challenges, and creating documentation that empowers users. Collaborate with engineering to improve product func...
2 weeks ago
$110K *
Empower our customers by delivering hands-on technical support and demonstrations for advanced counter-drone technology. Join a dynamic team, troubleshoot complex issues, and help shape our new US fac...
2 weeks ago
$90K - $110K *
Lead the charge in resolving complex technical issues, enhancing support processes, and collaborating with engineering teams to improve product functionality and customer satisfaction in a dynamic B2B...
Reposted 1 week ago
$80K - $95K *
Lead the charge in enhancing customer satisfaction through effective technical support. Engage in incident management, troubleshoot banking systems, and collaborate with cross-functional teams to opti...
Reposted 2 weeks ago
$71K - $119K *
Engage with customers by providing expert technical support for CNC laser cutting and bending machines. Troubleshoot issues, deliver training, and collaborate with internal teams to enhance machine pe...
5 days ago
$131K - $237K *
Manage daily operations for a large-scale IT services program, ensuring effective communication and procurement processes while supporting multiple application teams in a dynamic environment...
6 days ago
Technical Support Engineer (Package Substrate)
$120K - $145K *
Partner with us to lead technical initiatives for advanced package substrate programs, ensuring successful mass production launches through effective collaboration and issue resolution with teams in K...
2 weeks ago
Technical Support Engineer - Sales Cloud
$80K - $122K *
Accelerate progress at a leading technology company by providing expert technical support and guidance. Manage customer relationships, troubleshoot complex issues, and enhance Salesforce adoption to m...
Reposted 2 weeks ago
Technical Support Engineer - Sales Cloud
$80K - $122K *
Innovate customer experiences by providing expert technical support, solving complex issues, and guiding clients through Salesforce technology adoption to maximize business value and drive organizatio...
Reposted 2 weeks ago
Technical Support Engineer - Sales Cloud
$80K - $122K *
Engineer exceptional customer outcomes by providing expert technical support and guidance, resolving complex issues, and fostering strong relationships through proactive communication and collaboratio...
Reposted 2 weeks ago
Technical Support Engineer - Sales Cloud
$80K - $122K *
Advance customer success by delivering expert technical support and guidance, ensuring seamless adoption of Salesforce technology while resolving complex issues efficiently in a dynamic global environ...
Reposted 2 weeks ago
$90K - $115K *
Transform your career by collaborating with cross-functional teams to resolve technical issues while optimizing cloud performance and enhancing user experiences...
Reposted 5 days ago
$75K - $126K *
Empower engineering teams by providing Level 3 support for robotic waterjet cutting systems. Troubleshoot, document, and enhance software solutions while collaborating across departments to ensure opt...
Reposted 1 week ago
$110K - $140K *
Drive system reliability and user satisfaction by supporting complex applications, diagnosing issues, and collaborating across teams to enhance processes and improve technical systems in a dynamic inv...
Reposted today
$85K - $110K *
Lead the charge in providing advanced remote technical support for complex security systems. Serve as a senior technical authority, mentoring junior engineers and resolving critical issues across ente...
3 weeks ago
Technical Support and Validation Engineer
$88K - $105K *
Unlock your potential as you drive the introduction and compliance of microwave radio solutions, blending hands-on testing, technical support, and cross-functional collaboration to ensure product perf...
1 week ago
$69K - $104K *
Join a team that's dedicated to providing exceptional technical support for broadband and networking products. Collaborate with engineering teams to resolve customer issues and enhance user experience...
2 weeks ago
$95K - $110K *
Unlock your potential as a key IT Support Engineer, blending hands-on support with engineering tasks. Drive automation, manage access, and enhance security while ensuring seamless IT operations in a d...
3 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.