Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$82K - $103K *

Shape the future of business technology by bridging gaps between needs and solutions. Leverage your expertise in SAP Ariba and procure-to-pay processes to enhance efficiency and drive organizational s...

Burlington, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$82K - $103K *

Drive impactful solutions as a Senior IT Business Systems Analyst, bridging business needs with technology. Focus on SAP Ariba and procure-to-pay processes to enhance efficiency and compliance, ensuri...

Oakville, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$79K - $89K *

Optimize IT support by resolving technical issues and enhancing client satisfaction. Engage in both onsite and remote troubleshooting, ensuring seamless operations and high service standards across di...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $95K *

Optimize your IT career by managing infrastructure and providing critical tech support while enhancing cybersecurity and user experiences across the organization. Join a dynamic environment and drive...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $105K *

Join a team that's dedicated to solving complex organizational challenges through advanced analytical techniques. Collaborate across departments to optimize processes and support strategic decision-ma...

Today

  •   Less than 5 years exp.  •   Technical Services

$90K - $105K *

Drive analytical excellence by leveraging mathematical modeling and data analysis to solve complex organizational challenges, enhance operational planning, and support strategic decision-making across...

Today

  •   Less than 5 years exp.  •   Technical Services

$90K - $105K *

Optimize operational efficiency by leveraging analytical techniques and mathematical modeling to solve complex problems, support strategic planning, and enhance decision-making across departments...

Today

  •   Less than 5 years exp.  •   Technical Services

$90K - $105K *

Transform your career by leveraging analytical skills to solve complex organizational challenges. Collaborate across departments to develop models and insights that drive strategic decision-making and...

Today

  •   Less than 5 years exp.  •   Technical Services

$90K - $105K *

Unlock potential by leveraging analytical techniques to solve complex problems, optimize processes, and support strategic decision-making across departments. Collaborate with stakeholders to enhance o...

Today

  •   Less than 5 years exp.  •   Technical Services

$95K - $115K *

Join a team that's dedicated to optimizing Microsoft-based systems, providing advanced technical support, and enhancing IT infrastructure. Collaborate with experts to resolve complex issues and drive...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Join a dynamic team to lead business analysis and portfolio delivery, ensuring strategic alignment and effective project management across diverse functions. Drive governance, define roadmaps, and enh...

Ottawa, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $140K *

Optimize financial data management by analyzing and transitioning legacy systems to Momentum Financials, ensuring accurate reporting and compliance with federal standards while collaborating with stak...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$145K - $155K *

Unlock potential by providing expert Tier II support for Windows and Linux systems, enhancing operational stability and user experience across a hybrid environment. Collaborate closely with teams to d...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$91K - $141K *

Join a dynamic team to support enterprise VoIP services for a Department of War agency. Analyze and resolve Tier II voice incidents, configure VoIP systems, and mentor technicians while ensuring compl...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Unlock SAP solutions by defining and supporting business processes for manufacturing and order-to-cash operations. Collaborate with cross-functional teams to enhance efficiency and drive growth in the...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$93K - $119K *

Join a team that's committed to expert maintenance and optimization of complex systems. Utilize advanced technologies for diagnostics, perform intricate repairs, and enhance equipment reliability whil...

4 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$93K - $119K *

Engage in advanced troubleshooting and maintenance of complex systems. Oversee repairs, optimize operations, and create quality standards while providing expert guidance and training to team members...

4 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$93K - $119K *

Build advanced solutions in maintenance and optimization, leveraging your expertise to enhance equipment reliability, implement preventative measures, and lead technical training while ensuring safety...

4 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$93K - $119K *

Champion excellence in maintenance and repair of complex systems. Collaborate on innovative solutions, enhance reliability, and lead technical training initiatives to improve equipment performance and...

4 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$93K - $119K *

Join a dynamic team where you'll execute expert-level repairs, preventive maintenance, and optimize reliability in diverse environments, supporting complex control systems and training technicians to...

4 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$93K - $119K *

Elevate your career by applying your technical expertise to conduct maintenance, troubleshooting, and repair of complex machinery. Drive optimization and reliability while guiding colleagues and enhan...

4 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$93K - $119K *

Elevate maintenance excellence by analyzing and repairing complex systems while enhancing reliability and performance. Lead efforts in preventative maintenance and optimization, driving technical trai...

4 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$93K - $119K *

Transform complex systems into high-performing solutions by independently managing maintenance, troubleshooting electrical and mechanical components, and leading optimization efforts to enhance reliab...

4 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$93K - $119K *

Unlock your potential by driving advanced maintenance solutions, optimizing equipment reliability, and leading technical initiatives to enhance performance metrics in a collaborative environment. Your...

1 month ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$93K - $119K *

Help us enhance equipment reliability by performing expert maintenance and repairs, training technicians, and optimizing processes for operational excellence in a fast-paced industrial environment...

1 month ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.