Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$105K - $200K *

Lead cybersecurity initiatives for surface combat systems, ensuring compliance with RMF processes and DoD regulations. Collaborate with teams to assess vulnerabilities, mentor staff, and communicate c...

Today

  •   8 - 10 years exp.  •   Technical Services

$95K - $115K *

Empower the U.S. Navy by facilitating seamless data migration to temporary networks, ensuring operational continuity during maintenance phases. Collaborate with stakeholders and conduct regular system...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $105K *

Lead IT initiatives by developing programs, ensuring cutting-edge technologies, and overseeing teams in behavioral health settings. Collaborate with clients to assess needs and deliver optimal solutio...

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Support and optimize cloud services while managing Microsoft 365 SaaS offerings. Collaborate in delivering infrastructure solutions and ensure compliance with security protocols in an enterprise envir...

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Unlock potential by joining a dynamic team to enhance operational efficiency through budgeting, asset management, and data analysis, while supporting strategic initiatives and fostering relationships...

4 days ago

  •   5 - 7 years exp.  •   Legal & Accounting

$69K - $158K *

Shape the future of cybersecurity by leveraging your software engineering skills to enhance test automation capabilities. Collaborate with teams to design, implement, and optimize quality assurance pr...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$74K - $99K *

Join the charge in providing essential IT support within a correctional facility. This role ensures reliable technology services for faculty, staff, and students, while navigating a multi-agency envir...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$84K - $112K *

Oversee the Site Safety Program, ensuring compliance and promoting a culture of safety and continuous improvement while driving employee development and operational excellence across the organization...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Join a team that's dedicated to delivering exceptional client solutions. You'll foster relationships, tackle technical challenges, and provide strategic advisement to enhance client business objective...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $114K *

Optimize in-flight connectivity systems by driving reliability and performance initiatives. Collaborate with cross-functional teams to analyze data, enhance maintenance practices, and implement predic...

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$85K - $114K *

Engage with a dynamic technical operations team to enhance in-flight connectivity systems. Drive reliability initiatives, analyze performance data, and collaborate with cross-functional partners to op...

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Shape the future of production performance by providing expert technical support for Electrical Submersible Pumping (ESP) systems, collaborating with teams to optimize solutions and enhance asset valu...

Leduc, ABIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$69K - $98K *

Advance your career by supporting enterprise HR and financial systems. Collaborate with cross-functional teams to enhance user training, communication, and change management, ensuring effective adopti...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$69K - $98K *

Pioneer innovative solutions by analyzing, designing, and implementing complex application systems. Collaborate with a diverse Agile team to address business needs and mentor others in systems analysi...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$84K - $141K *

Reimagine your career with a role that drives IT solutions, enhances business processes, and supports technology training. Collaborate with teams to analyze data, streamline operations, and provide cr...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$108K - $130K *

Manage and optimize IT systems, ensuring reliability and performance. Provide support for troubleshooting, maintenance, and compliance, while coordinating with security teams to enhance system operati...

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$80K - $95K *

Lead the charge in performance measurement and service-level governance, analyzing data to enhance service quality and efficiency. Collaborate with stakeholders to develop actionable insights and main...

Chicago, ILRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $148K *

Support new product rollouts through effective maintenance strategies, troubleshooting, and collaboration with engineering and manufacturing teams to enhance quality and reliability in a dynamic, resu...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Unlock potential by leading performance measurement and analytics for service-level governance. Develop KPIs and SLAs while analyzing data to enhance service quality and efficiency, ensuring actionabl...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Drive innovative technology solutions that enhance operational efficiency and customer satisfaction by bridging business needs with technical requirements and collaborating across teams...

4 weeks ago

  •   5 - 7 years exp.  •   Transportation

$95K - $115K *

Lead the charge in developing innovative technology solutions for Utility applications. Collaborate with a dynamic team to enhance software applications and optimize processes using advanced technolog...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$77K - $176K *

Explore a dynamic role managing AWS environments, enhancing infrastructure performance, and mentoring teams. Leverage your CloudOps expertise to drive improvements and ensure security in mission-criti...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$78K - $98K *

Join a dynamic team as you lead the monitoring and resolution of IT system alerts, ensuring minimal downtime and effective incident management while documenting processes and collaborating with intern...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Elevate technical performance by leading field deployments and maintenance, mentoring junior engineers, and ensuring high-quality service delivery through proactive fault management and adherence to e...

2 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$141K - $236K *

Transform cybersecurity operations by ensuring software integrity and security. Collaborate on threat analysis, implement enhancements, and maintain system performance to protect sensitive data and su...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.