Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$80K - $95K *

Transform your career by driving data accuracy and process improvements in a dynamic crude trading environment. Collaborate across teams to enhance inventory analysis and reporting while leveraging yo...

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$120K - $135K *

Transform data management by leading nuanced mapping and conversion initiatives, ensuring seamless onboarding and operational excellence in a collaborative environment focused on accurate financial da...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate your career by designing and developing innovative solutions on the System i (AS/400) platform. Leverage your expertise in AS/400 products to execute proof-of-concepts and deliver high-quality...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Reimagine application development on the System i platform by designing, implementing, and validating innovative solutions. Leverage your expertise in AS/400 products to deliver high-quality results t...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$112K - $257K *

Lead the charge in advancing naval aviation strategies, delivering expert solutions and recommendations to enhance operational performance and influence program outcomes across complex tasks and senio...

6 days ago

  •   11 - 15 years exp.  •   Business Services

$73K - $95K *

Drive IT service excellence by collaborating with teams to enhance processes, improve service quality, and align technology with business needs in a dynamic retail environment. Your expertise will be...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$90K - $120K *

Elevate user experience by providing expert technical support for a COTS software solution, ensuring seamless operations and effective incident management while collaborating with diverse teams to enh...

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$80K - $95K *

Join a dynamic IT team to provide expert support and solutions for desktop and portable systems, leading initiatives and enhancing user experiences in a collaborative environment...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $115K *

Help us innovate by executing performance tests and utilizing AI tools to enhance data analysis. Join a collaborative team focused on cutting-edge technology and make a significant impact in the world...

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K *

Join our dynamic team to enhance business operations through systems analysis and programming. Utilize your expertise to develop innovative solutions, support complex systems, and ensure optimal user...

North Bay, ONIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$108K - $148K *

Join a dynamic team to enable the lifecycle of innovative semiconductor products. Engage in customer support, complex problem-solving, and collaborate with R&D for cutting-edge process engineering in...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$105K - $129K *

Shape innovative solutions as an Application Engineer, driving technology strategy and delivering robust payment workflow applications. Collaborate on complex projects, ensuring efficiency, reliabilit...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$106K - $135K *

Join a team that's dedicated to supporting and optimizing IT systems, providing troubleshooting and maintenance, and ensuring excellent user assistance while managing day-to-day operations and escalat...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$106K - $135K *

Engage in system administration, troubleshooting, and maintenance of IT systems. Lead daily operations, optimize performance, and provide Tier 1 & 2 support while ensuring compliance and security in a...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Advance your career as you lead technical support and systems engineering for high-profile clients. Drive innovative solutions in device management, network performance, and VIP support, while collabo...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$96K - $136K *

Empower audit excellence by leading complex engagements, ensuring compliance, and driving operational efficiencies across multiple functions while fostering strong stakeholder relationships and provid...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Elevate your career by managing and optimizing our hybrid cloud infrastructure. Collaborate with IT teams to ensure security, compliance, and seamless operations while providing top-notch support to i...

4 days ago

  •   5 - 7 years exp.  •   Transportation

$80K - $90K *

Empower a dedicated team to deliver exceptional support, overseeing daily operations and ensuring efficient troubleshooting for users across various platforms and applications. Drive excellence in ser...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $94K *

Join a team that's dedicated to providing exceptional user support and troubleshooting for hardware and software issues, ensuring seamless operations and user satisfaction across various platforms and...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$83K - $125K *

Drive business transformation by developing IT project plans, overseeing improvements, and influencing strategies to achieve objectives. Collaborate on complex processes and provide advanced analysis...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Champion cybersecurity initiatives by safeguarding data, implementing protective measures, and educating teams on security protocols. Collaborate with stakeholders to enhance IT security and ensure co...

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $162K *

Help us optimize business operations by analyzing complex data and processes. Collaborate with key functions to develop strategies that enhance efficiency and support future business objectives in a d...

San Antonio, TXRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$102K *

Join a team that's dedicated to delivering top-tier IT support, ensuring seamless access to critical systems and tools. You'll play a vital role in troubleshooting, maintaining, and enhancing user exp...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$75K - $90K *

Manage the reliability and safety of networked medical equipment, ensuring optimal functionality through maintenance, inspections, and cybersecurity protocols. Collaborate with IT teams to enhance pat...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$75K - $90K *

Contribute to the safety and functionality of networked medical equipment by performing maintenance, inspections, and cybersecurity measures. Collaborate with healthcare teams to enhance patient care...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.