Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
$147K - $178K *
Join us to lead the development and configuration of innovative applications, driving operational strategies and influencing business decisions. Collaborate with teams to enhance software solutions an...
1 week ago
$109K - $138K *
Partner with us to enhance IT services and cybersecurity, ensuring operational efficiency and security across diverse technologies. Lead initiatives, manage vendor relationships, and support teams in...
2 weeks ago
$80K - $95K *
Unlock your potential as a Workday Technical Specialist, driving HR system enhancements and optimizing processes. Collaborate with stakeholders to deliver innovative solutions that enhance efficiency...
3 days ago
$80K - $95K *
Join a dynamic team to enhance cybersecurity measures, monitor threats, and ensure compliance with RMF standards. Collaborate with technical teams to conduct investigations and optimize security proce...
1 week ago
$80K - $95K *
Drive integration excellence by analyzing and delivering software solutions that connect systems, ensuring seamless data exchange and operational efficiency across platforms while collaborating with d...
3 days ago
Analyst/Sr Analyst, IT Cybersecurity Operations
$95K - $115K *
Elevate cybersecurity operations by leading a high-performing team focused on protecting digital assets. Drive threat detection, incident response, and security tool implementation to ensure a resilie...
1 week ago
$80K - $95K *
Elevate enterprise security by monitoring threats, investigating incidents, and enhancing detection capabilities within a large-scale SOC. Collaborate with technical teams to improve security practice...
Yesterday
$80K - $95K *
Transform enterprise security operations by monitoring threats, investigating incidents, and enhancing detection capabilities within a large-scale SOC. Collaborate with technical teams to improve secu...
Yesterday
CUSTOMER SUPPORT TECHNICAL LEAD (DEP CS LEAD)
$147K - $227K *
Join a team that's redefining customer support in a dynamic IT environment. Lead service delivery and drive performance for a large user base, ensuring top-notch technology support while fostering con...
3 weeks ago
CUSTOMER SUPPORT TECHNICAL LEAD (DEP CS LEAD)
$147K - $227K *
Lead the transformation of customer support in a dynamic IT environment, ensuring efficient service delivery, strategic oversight, and optimal user satisfaction across diverse locations while fosterin...
3 weeks ago
Sr. Business Systems Analyst, TD Securities
$81K - $115K *
Join a team that's central to enhancing risk management and operational efficiency. As a Business Systems Analyst, you'll collaborate with stakeholders to analyze data, improve processes, and support...
Reposted yesterday
Sr. Business Systems Analyst, TD Securities
$81K - $115K *
Play a key role in delivering innovative solutions for Credit Risk Systems. Collaborate with cross-functional teams to translate complex business needs, streamline processes, and enhance data governan...
3 weeks ago
Sr. Business Systems Analyst, TD Securities
$81K - $115K *
Drive the delivery and evolution of Credit Risk Systems by translating complex business and technology needs into clear requirements, collaborating across teams throughout the project lifecycle for su...
3 weeks ago
$110K - $130K *
Elevate client technology solutions by collaborating on upgrades, migrations, and infrastructure design. Engage with teams to drive innovation and ensure seamless service delivery across diverse proje...
3 weeks ago
Support Analyst, Revenue Services
$85K *
Lead the charge in providing critical support for database systems within Revenue Services, enhancing processes and collaborating with users to troubleshoot issues, while ensuring compliance with acco...
Reposted 1 week ago
$90K - $110K *
Unlock potential by managing and enhancing HRIS systems, with a focus on Workday to ensure data accuracy, troubleshooting, and effective reporting while collaborating with diverse business teams to op...
3 weeks ago
Application Production Support Analyst I
$85K - $95K *
Join a team that's dedicated to providing first-level support across diverse IT platforms. Engage in incident management, user support, and project participation while enhancing your technical skills...
3 weeks ago
Application Production Support Analyst I
$85K - $95K *
Elevate your career as you provide essential support for diverse IT platforms, ensuring smooth operations and effective communication with teams. Engage in incident management and contribute to projec...
3 weeks ago
$91K - $147K *
Partner with us to enhance product support by bridging technical teams and service departments. Drive service readiness, training, and documentation for new products while ensuring exceptional support...
Yesterday
$104K *
Analyze and support security programs, ensuring compliance with regulations while enhancing operational efficiency. Collaborate with management to prioritize projects and improve administrative proces...
5 days ago
Naval Acquisition Analyst, Mid
$55K - $126K *
Transform the acquisition landscape by managing federal contracts and enhancing processes. Leverage your expertise in contract management to support pre- and post-award activities, ensuring compliance...
Reposted 5 days ago
Technical Analyst III - Hybrid
$80K - $95K *
Transform your career by developing technical documentation, analyzing data, and providing end-user support for innovative applications. Collaborate with teams to enhance systems and ensure effective...
Reposted today
$80K - $95K *
Engage in innovative project planning and execution as a key member of a dynamic technical team, mentoring peers while managing IT environments globally for enhanced operations and continuous improvem...
Reposted 2 weeks ago
$80K - $95K *
Advance enterprise authentication solutions by providing expert support, troubleshooting, and integration. Collaborate with cross-functional teams to enhance user experiences and ensure secure access...
2 weeks ago
Senior Product Operations Analyst
$78K - $124K *
Empower operational excellence by analyzing financial data and developing cost models. Collaborate with cross-functional teams to enhance profitability and reporting accuracy, driving informed decisio...
2 weeks ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.