Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$147K - $178K *

Join us to lead the development and configuration of innovative applications, driving operational strategies and influencing business decisions. Collaborate with teams to enhance software solutions an...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$109K - $138K *

Partner with us to enhance IT services and cybersecurity, ensuring operational efficiency and security across diverse technologies. Lead initiatives, manage vendor relationships, and support teams in...

Surrey, BCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $95K *

Unlock your potential as a Workday Technical Specialist, driving HR system enhancements and optimizing processes. Collaborate with stakeholders to deliver innovative solutions that enhance efficiency...

Toronto, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Join a dynamic team to enhance cybersecurity measures, monitor threats, and ensure compliance with RMF standards. Collaborate with technical teams to conduct investigations and optimize security proce...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Drive integration excellence by analyzing and delivering software solutions that connect systems, ensuring seamless data exchange and operational efficiency across platforms while collaborating with d...

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Elevate cybersecurity operations by leading a high-performing team focused on protecting digital assets. Drive threat detection, incident response, and security tool implementation to ensure a resilie...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Elevate enterprise security by monitoring threats, investigating incidents, and enhancing detection capabilities within a large-scale SOC. Collaborate with technical teams to improve security practice...

Yesterday

  •   Less than 5 years exp.  •   Staffing

$80K - $95K *

Transform enterprise security operations by monitoring threats, investigating incidents, and enhancing detection capabilities within a large-scale SOC. Collaborate with technical teams to improve secu...

Columbia, SCRemote

Yesterday

  •   Less than 5 years exp.  •   Staffing

$147K - $227K *

Join a team that's redefining customer support in a dynamic IT environment. Lead service delivery and drive performance for a large user base, ensuring top-notch technology support while fostering con...

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$147K - $227K *

Lead the transformation of customer support in a dynamic IT environment, ensuring efficient service delivery, strategic oversight, and optimal user satisfaction across diverse locations while fosterin...

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$81K - $115K *

Join a team that's central to enhancing risk management and operational efficiency. As a Business Systems Analyst, you'll collaborate with stakeholders to analyze data, improve processes, and support...

Toronto, ONIn-Person

Reposted yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$81K - $115K *

Play a key role in delivering innovative solutions for Credit Risk Systems. Collaborate with cross-functional teams to translate complex business needs, streamline processes, and enhance data governan...

Toronto, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$81K - $115K *

Drive the delivery and evolution of Credit Risk Systems by translating complex business and technology needs into clear requirements, collaborating across teams throughout the project lifecycle for su...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Elevate client technology solutions by collaborating on upgrades, migrations, and infrastructure design. Engage with teams to drive innovation and ensure seamless service delivery across diverse proje...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$85K *

Lead the charge in providing critical support for database systems within Revenue Services, enhancing processes and collaborating with users to troubleshoot issues, while ensuring compliance with acco...

Burnaby, BCIn-Person

Reposted 1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$90K - $110K *

Unlock potential by managing and enhancing HRIS systems, with a focus on Workday to ensure data accuracy, troubleshooting, and effective reporting while collaborating with diverse business teams to op...

3 weeks ago

  •   5 - 7 years exp.  •   Staffing

$85K - $95K *

Join a team that's dedicated to providing first-level support across diverse IT platforms. Engage in incident management, user support, and project participation while enhancing your technical skills...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$85K - $95K *

Elevate your career as you provide essential support for diverse IT platforms, ensuring smooth operations and effective communication with teams. Engage in incident management and contribute to projec...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$91K - $147K *

Partner with us to enhance product support by bridging technical teams and service departments. Drive service readiness, training, and documentation for new products while ensuring exceptional support...

Yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$104K *

Analyze and support security programs, ensuring compliance with regulations while enhancing operational efficiency. Collaborate with management to prioritize projects and improve administrative proces...

Arlington, VARemote

5 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$55K - $126K *

Transform the acquisition landscape by managing federal contracts and enhancing processes. Leverage your expertise in contract management to support pre- and post-award activities, ensuring compliance...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Transform your career by developing technical documentation, analyzing data, and providing end-user support for innovative applications. Collaborate with teams to enhance systems and ensure effective...

Reposted today

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Engage in innovative project planning and execution as a key member of a dynamic technical team, mentoring peers while managing IT environments globally for enhanced operations and continuous improvem...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Advance enterprise authentication solutions by providing expert support, troubleshooting, and integration. Collaborate with cross-functional teams to enhance user experiences and ensure secure access...

2 weeks ago

  •   8 - 10 years exp.  •   Staffing

$78K - $124K *

Empower operational excellence by analyzing financial data and developing cost models. Collaborate with cross-functional teams to enhance profitability and reporting accuracy, driving informed decisio...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.