Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$130K - $190K *

Empower mission-critical enterprise applications by providing essential IT support, ensuring system reliability, security, and performance. Collaborate with teams to enhance infrastructure and drive m...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $190K *

Empower our mission-critical IT systems by providing essential support, troubleshooting, and maintenance for enterprise applications. Join a dynamic team dedicated to enhancing operational efficiency...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $95K *

Join a team that's driving innovation in API integrations and enterprise connectivity. Collaborate with stakeholders to define and deliver seamless API-based solutions that enhance system interoperabi...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$106K - $137K *

Advance your career by performing complex repairs and maintenance on diagnostic imaging systems. Collaborate with cross-functional teams to enhance service delivery and ensure compliance with standard...

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Empower your career by leading a high-performing helpdesk team, ensuring seamless 24/7 operations that uphold top security standards while delivering exceptional support within a dynamic DoD IT enviro...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $135K *

Drive the design and implementation of SAP S/4HANA Sales and Distribution solutions, collaborating globally to ensure effective configuration, optimize processes, and support system stability for enha...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$110K - $120K *

Lead the charge in providing comprehensive program management support across all project phases, ensuring effective planning, execution, and monitoring. Collaborate with stakeholders to develop essent...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $100K *

Optimize IT operations by managing endpoint support and user experience. Collaborate with global teams to enhance security, streamline processes, and ensure seamless technology access for users across...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$80K - $95K *

Join our dynamic team as you support and enhance core trading applications, leveraging your technical expertise across diverse technologies while collaborating with stakeholders to optimize processes...

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $96K *

Support and enhance critical applications as a .NET Developer in a 24x7 environment. Engage in L1 and L2 support, troubleshoot issues, and implement minor enhancements to ensure optimal application pe...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Drive your career with advanced support and maintenance of IT systems, ensuring optimal performance and user satisfaction. Collaborate with teams to troubleshoot, implement upgrades, and enhance syste...

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$108K - $130K *

Transform critical systems for Maryland state agencies by leading software development efforts, ensuring user satisfaction, and guiding a dedicated team. Contribute to impactful projects while fosteri...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$87K - $145K *

Optimize aircraft maintenance and sustainment through data analysis, supporting operational effectiveness and logistics. Collaborate with teams to identify gaps and enhance system design, ensuring mis...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$74K - $118K *

Empower your career with a pivotal role in driving financial oversight, strategic insights, and operational excellence. Collaborate with leaders to optimize processes and enhance decision-making for a...

Markham, ONIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$74K - $137K *

Engage stakeholders to deliver innovative training programs on Direct Tax Compliance solutions. Collaborate with teams to enhance learning experiences through various formats, ensuring alignment with...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Media

$74K - $137K *

Elevate your career by delivering expert training in Direct Tax Compliance solutions, enhancing customer success through engaging learning experiences. Collaborate with teams to create impactful conte...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Media

$116K - $147K *

Join a team that's dedicated to bridging business needs with IT solutions. You'll analyze requirements, recommend improvements, and support project delivery while leading and mentoring others in a dyn...

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$116K - $147K *

Drive business transformation by acting as a key liaison between stakeholders and IT teams, analyzing needs, and recommending technology solutions to enhance processes and decision-making across the o...

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$94K - $141K *

Support application stability and efficiency by resolving issues, enhancing processes, and collaborating with teams. Leverage technical expertise to ensure optimal performance and user satisfaction wh...

Mississauga, ONIn-Person

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$94K - $151K *

Drive your career by collaborating across teams to assess and improve security measures. Identify risks and gaps, document findings, and translate requirements into actionable tasks while ensuring com...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$94K - $151K *

Champion security excellence by assessing risks, implementing solutions, and collaborating across teams to safeguard technology environments and enhance compliance with security standards...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$94K - $151K *

Join a team that's dedicated to enhancing organizational security through collaboration across multiple domains. Assess risks, document findings, and guide stakeholders in implementing effective remed...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$94K - $151K *

Join a dynamic team to assess and enhance security across systems and processes. Collaborate with engineering and cross-functional teams to identify risks and develop actionable solutions that ensure...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Lead the charge in developing IT policy strategies, conducting research, and preparing operational plans. Collaborate with stakeholders to ensure clarity and compliance while adapting to emerging tren...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$68K - $97K *

Transform client experiences by providing expert support in data center operations. Handle hardware troubleshooting, manage equipment installations, and ensure smooth infrastructure functionality with...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.