Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$80K - $95K *

Join us to lead the installation and integration of complex AV systems, providing technical guidance to junior technicians while ensuring project milestones and safety standards are met. Your expertis...

Yesterday

  •   5 - 7 years exp.  •   Media

$80K - $95K *

Elevate your career by leading the installation and integration of advanced AV systems. Collaborate with a skilled team, provide technical guidance, and ensure project success while maintaining safety...

Yesterday

  •   5 - 7 years exp.  •   Media

$80K - $95K *

Unlock your potential as a Systems Administrator, managing enterprise server environments, enhancing system performance, and collaborating with technical teams to ensure operational excellence and sec...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Empower the future of application support by enhancing system resilience and efficiency through DevOps practices, automation, and collaboration with Agile teams to ensure reliable technology delivery...

Montreal, QCIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$97K - $161K *

Elevate your career as a Desktop Engineer, focusing on SCCM and Windows endpoint management. Collaborate with teams to enhance ATM/TCR imaging solutions while driving operational efficiency and innova...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$78K - $105K *

Shape your career with this multifaceted role, providing expert Level 2-3 product support while collaborating with cross-functional teams to resolve technical issues and enhance product experience for...

Vancouver, BCRemote

4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$87K - $148K *

Engage in the technical build-out and operation of enterprise AI platform integrations, providing user support and L2/L3 troubleshooting. Collaborate with vendors and high-touch groups to ensure seaml...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$85K - $137K *

Partner with us to build and optimize Celonis dashboards, translating complex data into actionable insights. Collaborate with stakeholders to drive data-driven decision-making and enhance operational...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Join a team that's redefining telephony solutions by leading deployments of Avaya Aura systems for diverse clients. Utilize your expertise to manage complex integrations and mentor junior engineers wh...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Transform facilities management through expert analysis and support of Maximo applications. Collaborate with diverse teams to enhance system performance, troubleshoot issues, and drive improvements in...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$85K - $100K *

Shape the future of healthcare technology by collaborating with cross-functional teams to analyze, design, and implement system solutions. Drive project success through effective communication and sup...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Elevate your career by leading technical strategies and ensuring application integrity. Collaborate with cross-functional teams to drive innovation, optimize performance, and implement best practices...

Ohio, USRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$114K - $128K *

Elevate database performance by leading a team to optimize and troubleshoot SQL Server and SSIS environments, ensuring high availability and efficient incident management while mentoring junior engine...

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$86K - $119K *

Join a team that's dedicated to resolving software application issues, providing customer support, and enhancing product features. Collaborate with stakeholders to ensure quality solutions and contrib...

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $140K *

Join a team that's dedicated to enhancing client operations by providing expert application support. You'll plan and execute client implementations, manage system performance, and ensure seamless serv...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Join a team that's dedicated to delivering aerospace projects by analyzing user needs, defining requirements, and ensuring quality in Agile environments. Collaborate cross-functionally to drive succes...

Montreal, QCIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $88K *

Join a team that's dedicated to delivering top-notch technical support for various computer systems. In this vital role, you will manage installations, troubleshooting, and maintenance while leveragin...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $115K *

Elevate support operations by leading a dynamic Remote Support team, enhancing service quality, and driving process improvements for a diverse academic and clinical community...

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$74K - $87K *

Contribute to impactful hardware support by troubleshooting and maintaining desktop systems, ensuring optimal performance and customer satisfaction in a fast-paced environment...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a dynamic team to support, troubleshoot, and maintain IT systems, ensuring optimal performance and security. Manage daily operations, provide user assistance, and implement system enhancements fo...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Lead the charge in designing scalable, secure enterprise applications while translating business needs into innovative technical solutions. Collaborate with teams to modernize applications and mentor...

2 weeks ago

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

$95K - $105K *

Join the front office team to develop and enhance applications that drive efficiency in trading and analytics. Collaborate with traders and analysts to create user-friendly tools that streamline workf...

Toronto, ONIn-Person

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$81K - $115K *

Advance your career by leading system requirements for Marketing Enablement initiatives. Collaborate with stakeholders to enhance customer engagement and optimize solutions, driving data-driven insigh...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$117K - $176K *

Lead the optimization and administration of advanced imaging solutions in a dynamic healthcare setting, enhancing workflows and collaborating with diverse teams to deliver innovative and efficient ser...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Drive exceptional customer support by resolving complex technical issues, managing firewall deployments, and mentoring junior technicians while ensuring adherence to service level agreements and enhan...

CanadaRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.