Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$95K - $115K *

Empower innovation by conducting detailed engineering analyses using CAE software. Collaborate with global design teams to validate product designs and enhance performance through rigorous testing and...

6 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$153K - $215K *

Join a team that's pushing the limits of silicon engineering to enhance yield and performance for cutting-edge machine learning chips. Collaborate across functions to solve complex problems and optimi...

Reposted today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$112K - $187K *

Partner with us to enhance analytics workflows and deliver a user-centric analytics ecosystem. Engage with cross-functional teams to optimize usability and gather crucial feedback, driving product inn...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$112K - $187K *

Join a team that's driving innovation in analytics workflow solutions. Engage with users to optimize data access and streamline processes while collaborating across departments to enhance product expe...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$112K - $187K *

Champion the analytics user experience by driving product innovation and collaboration across teams, ensuring secure and efficient access to trusted data and robust analytics tools for enhanced decisi...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$112K - $187K *

Shape the future of analytics workflows by driving user engagement, optimizing processes, and translating insights into actionable product requirements, fostering collaboration among engineering, UX...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$107K - $133K *

Drive quality assurance in solid rocket motor propellant manufacturing, ensuring process integrity and compliance. Collaborate with engineering teams to optimize production and radiographic NDT capabi...

Today

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $145K *

Lead the charge in engineering excellence within a dynamic Injection Molding Center of Excellence, driving process development, product launches, and continuous improvement in medical device manufactu...

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Shape the telecommunications landscape by designing and maintaining systems for voice, video, and data services. Collaborate with engineers and end-users to optimize network performance and enhance vi...

Reposted today

  •   Less than 5 years exp.  •   Transportation

$80K - $95K *

Champion innovative telecom solutions by engineering, maintaining, and optimizing comprehensive voice, video, and data networks. Collaborate with teams to ensure seamless operations and deliver top-ti...

Reposted today

  •   Less than 5 years exp.  •   Transportation

$71K - $89K *

Join us in driving innovation as you lead manufacturing activities for new products, ensuring quality and efficiency from prototype to production while collaborating with diverse teams to enhance cust...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $105K *

Transform systems engineering by delivering critical support for FAA Radar System Replacement through site surveys, testing, and technical documentation to optimize performance and ensure compliance t...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $105K *

Join a dynamic engineering team to support and enhance FAA Radar systems by conducting site surveys, technical testing, and system integration under the guidance of senior staff, ensuring compliance a...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $160K *

Shape security initiatives by collaborating with leadership to enhance security capabilities across multiple domains, driving improvements in identity management, cloud security, and incident response...

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $175K *

Shape the cloud infrastructure landscape by ensuring security, scalability, and efficiency. Collaborate with engineers to build resilient systems and drive best practices, enabling smooth deployment a...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Elevate the sales process by engaging with MSP partners, delivering impactful product demos, and guiding technical evaluations. Drive adoption and act as a trusted advisor, ensuring clients realize th...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$143K - $194K *

Join a team that's dedicated to building scalable software solutions that enhance customer experiences. You'll own the full development lifecycle, collaborate with peers, and mentor fellow engineers w...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$81K - $152K *

Transform optical coating design and production readiness by collaborating with customers and engineering teams. Drive continuous improvement and ensure successful product realization in a dynamic man...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Lead the charge in engineering excellence by managing a dynamic team focused on product innovation, process optimization, and customer satisfaction. Drive strategic initiatives and foster a culture of...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Engineer robust testing solutions by managing manual and automated testing efforts, ensuring quality through detailed documentation and collaboration with developers. Support Risk Management Framework...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $100K *

Lead the charge in providing technical configuration management support, ensuring software integrity and consistency across multiple projects. Collaborate with teams to document testing results and fa...

Today

  •   Less than 5 years exp.  •   Technical Services

$95K - $115K *

Shape the future of unmanned aircraft systems by leading mechanical design efforts, collaborating with a dynamic team to develop innovative UAV solutions from concept to production, ensuring operation...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Unlock your potential by designing and operating scalable cloud infrastructure. You will enhance platform reliability while automating processes and enforcing best practices in DevOps and full-stack o...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Develop and enhance automated test systems for integrated circuits, collaborating with cross-functional teams to ensure efficient product validation and manufacturing solutions while mentoring junior...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Lead the charge in delivering innovative security solutions, collaborating with sales teams to educate clients on overcoming operational challenges and enhancing their cybersecurity posture through ta...

Phoenix, AZRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.