Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$95K - $115K *
Empower innovation by conducting detailed engineering analyses using CAE software. Collaborate with global design teams to validate product designs and enhance performance through rigorous testing and...
6 days ago
Product Development Engineer, Annapurna Labs Silicon Operations
$153K - $215K *
Join a team that's pushing the limits of silicon engineering to enhance yield and performance for cutting-edge machine learning chips. Collaborate across functions to solve complex problems and optimi...
Reposted today
Technical Product Manager - Analytics Enablement
$112K - $187K *
Partner with us to enhance analytics workflows and deliver a user-centric analytics ecosystem. Engage with cross-functional teams to optimize usability and gather crucial feedback, driving product inn...
Reposted 2 weeks ago
Technical Product Manager - Analytics Enablement
$112K - $187K *
Join a team that's driving innovation in analytics workflow solutions. Engage with users to optimize data access and streamline processes while collaborating across departments to enhance product expe...
Reposted 2 weeks ago
Technical Product Manager - Analytics Enablement
$112K - $187K *
Champion the analytics user experience by driving product innovation and collaboration across teams, ensuring secure and efficient access to trusted data and robust analytics tools for enhanced decisi...
Reposted 2 weeks ago
Technical Product Manager - Analytics Enablement
$112K - $187K *
Shape the future of analytics workflows by driving user engagement, optimizing processes, and translating insights into actionable product requirements, fostering collaboration among engineering, UX...
Reposted 2 weeks ago
Senior SRM Quality Engineer - Energetics
$107K - $133K *
Drive quality assurance in solid rocket motor propellant manufacturing, ensuring process integrity and compliance. Collaborate with engineering teams to optimize production and radiographic NDT capabi...
Today
$120K - $145K *
Lead the charge in engineering excellence within a dynamic Injection Molding Center of Excellence, driving process development, product launches, and continuous improvement in medical device manufactu...
3 days ago
$80K - $95K *
Shape the telecommunications landscape by designing and maintaining systems for voice, video, and data services. Collaborate with engineers and end-users to optimize network performance and enhance vi...
Reposted today
$80K - $95K *
Champion innovative telecom solutions by engineering, maintaining, and optimizing comprehensive voice, video, and data networks. Collaborate with teams to ensure seamless operations and deliver top-ti...
Reposted today
$71K - $89K *
Join us in driving innovation as you lead manufacturing activities for new products, ensuring quality and efficiency from prototype to production while collaborating with diverse teams to enhance cust...
1 week ago
$90K - $105K *
Transform systems engineering by delivering critical support for FAA Radar System Replacement through site surveys, testing, and technical documentation to optimize performance and ensure compliance t...
Reposted 4 weeks ago
$90K - $105K *
Join a dynamic engineering team to support and enhance FAA Radar systems by conducting site surveys, technical testing, and system integration under the guidance of senior staff, ensuring compliance a...
Reposted 4 weeks ago
$120K - $160K *
Shape security initiatives by collaborating with leadership to enhance security capabilities across multiple domains, driving improvements in identity management, cloud security, and incident response...
6 days ago
Senior Cloud Infrastructure Engineer
$150K - $175K *
Shape the cloud infrastructure landscape by ensuring security, scalability, and efficiency. Collaborate with engineers to build resilient systems and drive best practices, enabling smooth deployment a...
Reposted 1 week ago
$80K - $95K *
Elevate the sales process by engaging with MSP partners, delivering impactful product demos, and guiding technical evaluations. Drive adoption and act as a trusted advisor, ensuring clients realize th...
2 weeks ago
Software Development Engineer II, Enterprise Productivity
$143K - $194K *
Join a team that's dedicated to building scalable software solutions that enhance customer experiences. You'll own the full development lifecycle, collaborate with peers, and mentor fellow engineers w...
2 weeks ago
$81K - $152K *
Transform optical coating design and production readiness by collaborating with customers and engineering teams. Drive continuous improvement and ensure successful product realization in a dynamic man...
Reposted 2 weeks ago
$110K - $130K *
Lead the charge in engineering excellence by managing a dynamic team focused on product innovation, process optimization, and customer satisfaction. Drive strategic initiatives and foster a culture of...
2 weeks ago
$80K - $95K *
Engineer robust testing solutions by managing manual and automated testing efforts, ensuring quality through detailed documentation and collaboration with developers. Support Risk Management Framework...
2 weeks ago
Software Support Subject Matter Expert (SME)
$80K - $100K *
Lead the charge in providing technical configuration management support, ensuring software integrity and consistency across multiple projects. Collaborate with teams to document testing results and fa...
Today
$95K - $115K *
Shape the future of unmanned aircraft systems by leading mechanical design efforts, collaborating with a dynamic team to develop innovative UAV solutions from concept to production, ensuring operation...
2 weeks ago
Engineer, Platform Engineering & Reliability Specialist (Azure)
$100K - $120K *
Unlock your potential by designing and operating scalable cloud infrastructure. You will enhance platform reliability while automating processes and enforcing best practices in DevOps and full-stack o...
3 weeks ago
Technical Staff Engineer-Product/Test
$110K - $130K *
Develop and enhance automated test systems for integrated circuits, collaborating with cross-functional teams to ensure efficient product validation and manufacturing solutions while mentoring junior...
1 week ago
$120K - $145K *
Lead the charge in delivering innovative security solutions, collaborating with sales teams to educate clients on overcoming operational challenges and enhancing their cybersecurity posture through ta...
1 week ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.