Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$110K - $130K *

Lead the charge in optimizing operational alignment and communication between internal teams and hyperscale customers. Drive technical excellence and customer satisfaction in data center operations th...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Take ownership of customer operations, ensuring alignment and communication between technical teams and hyperscale clients, driving improvements and resolving issues while enhancing relationships and...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$74K - $130K *

Empower users by providing on-site support for a GOTS solution, ensuring effective training and communication across the NASIC enterprise while managing requirements and enhancing operational efficien...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$125K - $150K *

Partner with us to deliver exceptional technical support for cutting-edge cloud technologies. Engage with customers, troubleshoot complex issues, and collaborate with teams to enhance their experience...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$145K - $170K *

Optimize customer success by providing exceptional technical support for cloud technologies. Collaborate with teams to troubleshoot issues, manage alerts, and develop training materials, ensuring seam...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$145K - $170K *

Empower our customers by providing exceptional technical support for cloud technologies. Collaborate with teams to resolve complex issues, enhance user experience, and contribute to innovative project...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive customer engagement by providing technical expertise and tailored solutions. Collaborate with internal teams to support network design and ensure customer satisfaction, while staying updated on...

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Lead the charge in pre-sales engineering, engaging customers with tailored optical networking solutions. Collaborate with internal teams to drive sales, enhance customer satisfaction, and provide expe...

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$125K - $150K *

Join a team that's dedicated to providing exceptional post-sales technical support for federal clients. You'll troubleshoot complex systems, collaborate with engineering teams, and ensure seamless ope...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$66K - $112K *

Shape the future of decision-making by analyzing complex data, identifying trends, and providing actionable insights through reports and visualizations. Collaborate with cross-functional teams to enha...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $110K *

Lead the charge in providing advanced remote technical support for complex security systems. Serve as a senior technical authority, mentoring junior engineers and resolving critical issues across ente...

RemoteRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Elevate technical pre-sales support by collaborating with sales teams to address customer needs, respond to queries, and guide hardware configurations, ensuring innovative solutions that enhance busin...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$116K - $155K *

Transform energy management by leveraging your technical expertise in HVAC and building automation. Collaborate with multidisciplinary teams to optimize system performance and deliver impactful energy...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$116K - $155K *

Optimize energy performance by leading technical services for EaaS projects. Collaborate with multidisciplinary teams to implement energy conservation measures, ensuring excellence in execution and cl...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$105K - $140K *

Unlock potential by providing technical expertise in energy conservation for complex EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and mentor staff, ensuring e...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$128K - $171K *

Shape the future of energy management by leading technical services for EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and implement energy conservation measure...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$128K - $171K *

Champion energy efficiency by leading complex EaaS projects, optimizing HVAC systems, and mentoring teams. Drive technical excellence in multi-building environments, ensuring successful implementation...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$128K - $171K *

Unlock your potential as a Technical Services Engineer, driving energy conservation in complex projects. Collaborate with multidisciplinary teams to optimize system performance and mentor staff, ensur...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$51K - $132K *

Join a dynamic team as a Senior Support Engineer, driving resolution of complex product-data issues. Collaborate globally to enhance operational efficiency and ensure seamless hardware onboarding in a...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$51K - $132K *

Transform operational efficiency by investigating and resolving complex product-data issues. Collaborate with global teams to enhance data quality and drive systemic improvements in a fast-paced, 24/7...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$220K - $240K *

Elevate your career by leading strategic customer relationships in data security. Drive enterprise-wide programs, influence executive stakeholders, and ensure value realization through effective gover...

Dallas, TXRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $115K *

Join a dynamic team as a Service Engineer, providing critical technical support and solutions for server systems. Engage directly with customers, ensuring satisfaction through expert troubleshooting a...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Support our customers as a key technical resource, troubleshooting issues and driving resolutions. Collaborate with teams to enhance the support function while ensuring customer satisfaction and owner...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive your career forward as the first Sales Engineer, shaping product demos and technical strategies for upper mid-market and enterprise manufacturers. Your insights will influence our roadmap and sa...

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Join a team that's driving innovation in optical solutions, collaborating with Account Managers to deliver tailored technical sales support. Engage with clients, create impactful presentations, and in...

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.