Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$142K - $236K *
Drive innovation in cybersecurity by leading technical initiatives for MSSP partners and AI security solutions. Leverage your expertise to design, scale, and secure managed services while mentoring te...
2 weeks ago
Senior Principal Engineer, Solutions Architecture
$150K - $180K *
Empower innovation as a Solution Architect, delivering cutting-edge HPC solutions. Collaborate with global experts to meet diverse customer needs across industries, ensuring optimal IT architectures a...
5 days ago
$120K - $145K *
Unlock potential by leading electrical engineering efforts for facility construction, installation, and commissioning. Drive compliance, oversee power distribution, and ensure safe operations while co...
1 week ago
$110K - $130K *
Drive electrical engineering excellence by leading facility construction, installation, and commissioning efforts. Collaborate with teams to ensure compliance, troubleshoot issues, and establish robus...
1 week ago
Back Office/Application Engineer
$73K - $112K *
Unlock potential by delivering expert technical support and tailored engineering solutions in the pump industry. Collaborate with diverse teams to enhance customer experiences and optimize system perf...
2 weeks ago
Sr Technical Account Manager, US Federal, Enterprise Support
$153K - $207K *
Join a team that's dedicated to empowering DoD customers with strategic cloud solutions. As a key advisor, you'll build relationships, guide architecture, and ensure mission readiness through proactiv...
5 days ago
$76K - $89K *
Transform Datacenter projects by leading installation phases, ensuring quality and customer satisfaction. Leverage your expertise to manage teams, uphold standards, and deliver exceptional service thr...
4 days ago
Data Center Structural Engineer, Data Center Design Engineering
$116K - $160K *
Drive the design of resilient data center facilities, ensuring world-class uptime and efficiency. Collaborate with a creative team to solve complex structural challenges and influence projects globall...
1 week ago
$207K - $311K *
Elevate your career by leveraging your technical expertise in presales engineering to drive customer success. Collaborate with a dynamic team to transform challenges into innovative solutions in the e...
3 weeks ago
Site Process Engineer, Process Engineer, Central Ops
$91K - $136K *
Elevate operational excellence by driving process standardization and continuous improvement across the Global Customer Fulfillment Network. Collaborate with diverse teams to enhance performance metri...
1 week ago
Senior Manager, Onboarding Programs
$110K - $130K *
Optimize onboarding excellence by designing impactful programs that accelerate new sales hires' productivity and ramp times in a high-growth tech environment. Collaborate across teams to ensure practi...
Reposted 3 weeks ago
Staff Product Engineer, Opto-Mechanical Modules
$188K - $274K *
Join a pioneering team to drive innovation in product engineering for cutting-edge display technologies. Lead technical initiatives, optimize yield, and collaborate across functions to redefine user e...
4 days ago
Enterprise Customer Success Manager
$110K - $130K *
Unlock potential by guiding customers through onboarding and success planning, ensuring they achieve their business objectives while maximizing product value and satisfaction in a dynamic SaaS environ...
1 week ago
$108K - $130K *
Support the design and direction of Azure CI/CD and Infrastructure as Code, driving architectural decisions and enhancing team capabilities while fostering collaboration between DevOps and application...
3 weeks ago
Senior Infrastructure Engineer
$110K - $130K *
Elevate infrastructure reliability and performance for mission-critical systems. Lead cross-functional initiatives, optimize CI/CD pipelines, and implement robust engineering best practices in a colla...
Reposted 1 week ago
Data Center Infrastructure Management (DCIM) Engineer
$110K - $130K *
Join a team that's driving innovation in data center operations by leading complex DCIM engineering projects. Collaborate with cross-functional teams to enhance system performance and reliability whil...
3 weeks ago
Data Center Infrastructure Management (DCIM) Engineer
$120K - $145K *
Explore a pivotal role in data center operations, leading complex engineering projects and collaborating across teams to enhance performance and reliability of critical infrastructure systems globally...
3 weeks ago
Global Product Support Engineering Manager
$125K - $270K *
Transform customer experiences by leading global product support engineering. Oversee technical teams, drive problem resolution, and enhance product performance through collaboration and strategic ini...
1 week ago
$160K - $220K *
Unlock potential by partnering with Sales and Product to deliver compelling technical demos, design solutions, and ensure seamless RFP responses. This role drives value articulation in B2B SaaS, ideal...
3 weeks ago
$120K - $155K *
Elevate your career by leading complex mechanical systems projects across diverse sectors. Oversee project execution, mentor engineers, and drive innovative solutions while collaborating with multidis...
1 week ago
HPC Linux Systems & Infrastructure Engineer
$110K - $130K *
Drive the engineering of large-scale computing systems, collaborating across teams to deliver reliable hardware solutions while ensuring security compliance and automating tasks with scripting. Engage...
2 weeks ago
$120K - $180K *
Elevate your career by providing technical support for cutting-edge AI hardware and software solutions. Collaborate with engineering teams and customers to troubleshoot, optimize, and enhance product...
3 days ago
Senior Product Management Support (WPAC Team Lead)- 3693766
$108K - $130K *
Inspire innovation in military healthcare by leading cross-functional teams to develop and deliver advanced medical technologies. Collaborate with stakeholders to shape acquisition strategies and enha...
1 week ago
Sr Product Manager, Technical: Enterprise AI Training & Adoption Programs
$130K - $236K *
Champion AI adoption by managing the enterprise training program, aligning product strategy with business goals, and enhancing employee engagement through effective training and collaboration across t...
Reposted 5 days ago
Sr Product Manager, Technical: Enterprise AI Training & Adoption Programs
$130K - $236K *
Drive AI adoption by managing the enterprise training program, aligning product strategy with business goals. Collaborate with stakeholders, analyze data, and enhance employee engagement to ensure eff...
Reposted 5 days ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.