Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$116K - $136K *
Help us build robust IT infrastructure by automating processes and enhancing systems. You'll support engineering and operations, ensuring seamless access and compliance while reducing support volume t...
Today
$118K - $219K *
Champion the development of AI-driven legal software, leading a team to innovate and deliver scalable solutions. Drive technical strategy, mentor engineers, and ensure operational excellence in a fast...
3 days ago
$118K - $219K *
Lead the charge in architecting innovative AI-driven legal solutions, guiding a talented engineering team to deliver scalable, production-ready products while fostering a culture of experimentation an...
3 days ago
$80K - $95K *
Elevate your career by troubleshooting complex server environments and business applications. Collaborate with clients and vendors to resolve incidents swiftly, ensuring optimal performance of network...
3 weeks ago
Senior Supplier Relationship Manager, Contact Center
$110K - $130K *
Join a team that's driving excellence in outsourced contact center operations. Lead strategic partnerships, oversee performance metrics, and ensure alignment with business goals while managing budgets...
Today
$95K - $115K *
Lead the charge in designing and implementing complex network solutions for a federal agency, ensuring high-performance and secure connectivity across multiple enclaves while providing expert troubles...
Today
Senior Forward Deployment Engineer
$110K - $130K *
Elevate your impact as you lead transformative engineering projects, enhancing security, reliability, and performance of critical banking applications through hands-on development, modern methodologie...
Reposted 3 weeks ago
Technician - Test - Level 3 (PES) Day shift Mon- Fri
$71K - $89K *
Elevate your career with hands-on testing and troubleshooting of microwave hardware. Collaborate with engineering teams to develop specifications and technical reports, enhancing your skills for futur...
4 days ago
Technology Engineer, Principal
$130K - $155K *
Shape the future of technology engineering by providing strategic leadership and driving modernization initiatives. Influence architectural standards and mentor teams to enhance operational efficiency...
1 week ago
$87K - $99K *
Empower clinical teams by leading the biomedical equipment program across multiple sites. Oversee technicians, ensure compliance, and deliver high-quality service through maintenance, repair, and educ...
3 days ago
$118K - $219K *
Lead architectural direction and drive complex initiatives in Cloud Cost Management. Mentor engineers, establish best practices, and enhance platform capabilities through AI and automation, ensuring s...
1 week ago
Senior DevOps / Release Engineer
$120K - $145K *
Take ownership of the CI/CD pipeline and infrastructure for a network security appliance, ensuring robust automation and release integrity while modernizing legacy systems and integrating AI-assisted...
1 week ago
$99K - $225K *
Champion innovative network security solutions to protect critical infrastructure. Lead a team in deploying advanced firewall technologies, enhancing threat prevention, and ensuring robust cybersecuri...
3 days ago
Senior Technical Marketing Engineering Leader
$194K - $285K *
Transform enterprise AI infrastructure by leading technical marketing efforts, bridging engineering and customer needs. Own the technical narrative, validate solutions, and influence product roadmaps...
4 days ago
Senior Cloud Engineer - Microsoft Azure
$120K - $145K *
Transform cloud infrastructure by designing and managing Azure environments, ensuring security and compliance while automating processes. Collaborate with teams to enhance cloud adoption and operation...
1 week ago
Security Technical Account Manager - Project Lightwell
$124K - $198K *
Empower enterprise customers through tailored security insights and proactive support. Collaborate with teams to enhance application security, provide mentorship, and maintain strong relationships, en...
Reposted 2 weeks ago
$83K - $93K *
Join a team that's dedicated to servicing and repairing CNC machine tools. Perform complex diagnostics and repairs, ensuring operational excellence through customer interaction, advanced troubleshooti...
Reposted yesterday
Staff Systems Engineer- Microsoft365/MDM
$108K - $130K *
Lead the charge in enhancing systems design and infrastructure, delivering innovative solutions to complex technical challenges while ensuring optimal performance, availability, and security across bu...
Reposted 6 days ago
$160K - $200K *
Drive innovation by designing and developing scalable backend services, collaborating closely with engineering teams to enhance platform performance and reliability while mentoring junior developers a...
2 weeks ago
$95K - $115K *
Drive validation excellence by developing test strategies and collaborating cross-functionally to enhance SSD quality and efficiency. Leverage AI tools to optimize processes and ensure timely project...
2 weeks ago
$95K - $115K *
Join a dynamic team to enhance client and enterprise systems through efficient test engineering. Drive process improvements, manage inventory, and execute test cases while solving complex issues in a...
2 weeks ago
$110K - $130K *
Unlock your potential in a pivotal role supporting cutting-edge DoD programs. Collaborate with experts to enhance microelectronics security, assess vulnerabilities, and drive innovation in anti-tamper...
Yesterday
$110K - $130K *
Champion advanced anti-tamper technologies by assessing microelectronics and collaborating with military labs to enhance weapon systems' security against exploitation, ensuring the protection of U.S...
Yesterday
Customer Engineer I, Outcome, SMB, Google Cloud
$104K - $150K *
Help us drive customer success by managing cloud deployments, clearing blockers, and ensuring seamless transitions to production. Leverage your technical expertise to enhance customer engagement and m...
1 week ago
Regional Director, Forward Deployed Engineering
$160K - $200K *
Transform enterprise customer experiences by leading a Forward Deployed Engineering team. Drive technical engagements, manage relationships, and ensure delivery excellence while scaling operations and...
1 week ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.