Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$61K - $141K *
Elevate your career by automating network systems and enhancing CI/CD pipelines. Collaborate with cross-functional teams to implement innovative solutions that drive mission success and improve infras...
2 days ago
$61K - $141K *
Explore innovative automation solutions to enhance system infrastructure and applications. Collaborate with cross-functional teams to streamline CI/CD pipelines and support critical naval platforms wh...
2 days ago
$61K - $141K *
Join a team that's dedicated to enhancing automation solutions for critical infrastructure. Collaborate with cross-functional teams to streamline CI/CD pipelines and support the development of naval p...
4 days ago
$61K - $141K *
Optimize automation solutions for system infrastructure and applications. Collaborate with cross-functional teams to enhance CI/CD pipelines and support critical naval platforms while advancing your D...
4 days ago
$61K - $141K *
Unlock the potential of automation by developing and implementing solutions that enhance system infrastructure and applications. Collaborate with cross-functional teams to drive efficiency and support...
4 days ago
$61K - $141K *
Support the development and implementation of automation solutions, enhancing CI/CD pipelines and collaborating with cross-functional teams to manage infrastructure and applications effectively while...
4 days ago
$61K - $141K *
Take ownership of automation solutions to enhance system infrastructure and applications. Collaborate with cross-functional teams to streamline CI/CD pipelines and support critical naval platforms whi...
4 days ago
$61K - $141K *
Transform infrastructure management by developing automation solutions and enhancing CI/CD pipelines. Collaborate with cross-functional teams to ensure seamless deployment and sustain critical naval p...
4 days ago
$61K - $141K *
Engage with cross-functional teams to develop and implement automation solutions, enhancing CI/CD pipelines and supporting critical naval platforms through effective infrastructure management and depl...
4 days ago
$61K - $141K *
Tackle automation challenges by developing solutions for system infrastructure and applications. Collaborate with cross-functional teams to enhance CI/CD pipelines and support critical naval platforms...
4 days ago
$138K - $198K *
Pioneer innovative backend solutions by designing and operating REST APIs and services. Collaborate with cross-functional teams to enhance product offerings while mentoring junior engineers and ensuri...
3 days ago
$90K - $110K *
Lead technical engagements in enterprise sales by running demos and guiding prospects through evaluations. Collaborate closely with sales teams and internal stakeholders to ensure customer needs are m...
Reposted 3 weeks ago
$108K - $148K *
Join us to drive innovative semiconductor processes from concept to qualification. Collaborate with customers and R&D teams, troubleshoot complex issues, and analyze data to enhance manufacturing effi...
3 days ago
$108K - $148K *
Join a team that's shaping the future of semiconductor manufacturing by providing critical support throughout product lifecycles. Engage with customers and R&D to optimize processes, troubleshoot comp...
6 days ago
$108K - $148K *
Champion innovative processes by guiding semiconductor products through their lifecycle, delivering essential support, troubleshooting complex issues, and optimizing performance with cutting-edge tech...
3 weeks ago
$108K - $148K *
Transform complex processes through hands-on support, driving innovations in semiconductor manufacturing. Collaborate with clients and internal teams to resolve intricate challenges while enhancing sy...
3 weeks ago
$80K - $95K *
Optimize production continuity by maintaining documentation and resolving technical challenges. Collaborate with cross-functional teams to enhance productivity, improve test yields, and ensure smooth...
1 week ago
$80K - $95K *
Champion product continuity by collaborating with cross-functional teams to resolve technical challenges, enhance documentation, and improve manufacturing processes, ensuring optimal performance and m...
1 week ago
$100K - $110K *
Transform manufacturing processes by optimizing performance, enhancing safety, and driving continuous improvement initiatives. Collaborate cross-functionally to elevate operational efficiency and prod...
1 week ago
$120K - $170K *
Shape the future of enterprise infrastructure by leading design, implementation, and optimization of systems. Drive automation, enhance security, and mentor junior staff while collaborating on strateg...
3 days ago
Thermal Mechanical Engineer, Technical Solutions
$150K - $200K *
Transform innovative cooling technologies by applying thermal and mechanical engineering principles. Collaborate across teams to develop solutions for high-performance electronics, ensuring reliabilit...
5 days ago
Senior Sales Engineer, Enterprise
$166K - $208K *
Help us transform enterprise sales by delivering technical expertise and data solutions to meet complex customer needs. Collaborate cross-functionally to manage accounts and ensure technical alignment...
Reposted 3 weeks ago
Member of Technical Staff - Product Engineer
$130K - $160K *
Create impactful product features by leveraging full-stack engineering skills to transform abstract ideas into tangible solutions. Collaborate deeply across teams and drive projects from concept to de...
Reposted 3 weeks ago
$80K - $125K *
Optimize system reliability by monitoring critical applications, troubleshooting incidents, and collaborating with technical teams to ensure seamless operations. Join a mission-driven team dedicated t...
1 week ago
$100K - $120K *
Transform the future of technical support by diagnosing and resolving complex electro-mechanical issues, mentoring engineers, and enhancing customer satisfaction through expert guidance and innovative...
3 weeks ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.