Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Solutions Engineer, Enterprise
$120K - $145K *
Join our founding Solutions Engineer team to shape world-class solutions architecture. You'll lead the technical pre-sales cycle, earning trust from IT and security buyers while building the foundatio...
2 weeks ago
Solutions Engineer, Enterprise
$130K - $160K *
Lead the charge in defining world-class solutions architecture, owning the technical pre-sales cycle for strategic customers. Collaborate with GTM leaders to shape demos and evaluations, building a fo...
2 weeks ago
Senior Mechanical Engineer, Operations Engineering
$110K - $130K *
Lead the design and optimization of mechanical systems for data centers, ensuring reliability, energy efficiency, and compliance. Collaborate with cross-functional teams to enhance operational perform...
3 weeks ago
Solutions Engineer - Cloud & DevOps
$90K - $145K *
Unlock your potential by designing CI/CD pipelines and automating processes. Collaborate with teams to enhance development efficiency while ensuring system compliance and security across AWS and Azure...
1 week ago
$110K - $130K *
Transform customer experiences by leading onboarding, driving adoption, and ensuring success through proactive engagement and technical expertise. Build strong relationships with diverse stakeholders...
2 weeks ago
$110K - $130K *
Join a team that's redefining customer success by driving adoption and value for diverse clients. You'll lead onboarding, build success plans, and engage proactively to ensure customers maximize their...
2 weeks ago
Engineering Operation Technician
$68K - $119K *
Join a team that's dedicated to maintaining mission-critical data center operations. Your expertise will ensure optimal performance of electrical and mechanical systems, contributing to an exceptional...
2 days ago
Engineering Operation Technician
$68K - $119K *
Transform your career by ensuring the reliability of critical data center systems. Engage in hands-on maintenance, troubleshooting, and project management while supporting multiple locations and colla...
1 week ago
Support Engineer, WWOS Physical Security Innovation Solutions (PSIS)
$71K - $124K *
Drive innovative security solutions by testing and integrating cutting-edge hardware and software. Collaborate with cross-functional teams to enhance physical security systems, ensuring compatibility...
3 days ago
Engineering Operations Technician, DCC Communities
$81K *
Join a dynamic team to maintain and troubleshoot critical data center equipment, ensuring operational excellence and reliability. Engage in hands-on electrical and mechanical tasks while supporting mu...
1 week ago
$100K - $120K *
Transform the lab's development and operations by owning infrastructure, ensuring compliance, and facilitating seamless integration of security with development velocity, allowing teams to innovate wi...
3 weeks ago
$83K - $102K *
Champion the solutions for commercial HVAC projects by providing expert technical support, managing project timelines, and fostering relationships with engineers and contractors throughout the sales p...
Reposted 4 days ago
Infrastructure / Cloud Operations Engineer
$120K - $145K *
Join a team that's redefining infrastructure architecture and modernization. Lead initiatives across datacenter, cloud, and networking platforms while driving automation and security standards to enha...
1 week ago
Senior Implementation Engineer
$130K - $155K *
Drive customer success through technical expertise, project management, and proactive relationship building. Collaborate cross-functionally to enhance implementation processes and ensure seamless inte...
Reposted 3 weeks ago
Senior Data Center Support Services Technician
$57K - $118K *
Make your mark at a dynamic data center, overseeing hardware maintenance, mentoring technicians, and ensuring operational excellence. Collaborate across teams to enhance system reliability and drive c...
Reposted 1 week ago
Senior Data Center Support Services Technician
$80K - $95K *
Empower your career by overseeing critical data center operations, managing incidents, and ensuring compliance with safety protocols. Collaborate with teams to enhance service delivery and mentor juni...
2 weeks ago
Senior Data Center Support Services Technician
$57K - $118K *
Support 24/7 data center operations by managing hardware installation, troubleshooting, and documentation. Collaborate with teams to ensure efficient service delivery and maintain inventory while exec...
2 weeks ago
Infrastructure Solutions Group Channel Sales Engineer
$142K - $218K *
Join a dynamic team to drive channel partner sales for Data Center solutions. Leverage your expertise in technical sales, cultivate relationships, and architect innovative solutions to exceed sales ob...
5 days ago
$86K - $198K *
Unlock potential by engineering robust cloud infrastructures, collaborating with experts to modernize IT solutions. Drive innovation through DevOps practices and cutting-edge technologies, ensuring se...
2 days ago
$86K - $198K *
Grow your skills by collaborating with cloud architects to build and secure innovative cloud solutions. Leverage cutting-edge technologies within a DevOps framework to optimize infrastructure and deli...
1 week ago
$86K - $198K *
Grow your expertise in cloud engineering by collaborating with architects to build and secure innovative solutions. Leverage cutting-edge technologies within a DevOps framework to optimize infrastruct...
1 week ago
$86K - $198K *
Design and optimize cloud infrastructure solutions using AWS and Azure. Collaborate with architects and engineers to enhance security, automate processes, and manage costs while delivering innovative...
1 week ago
$82K - $86K *
Oversee daily operations of mission-critical data center systems, ensuring optimal performance and compliance. Collaborate on maintenance, incident reporting, and procedure development to achieve 100...
4 days ago
Senior Security Operations Engineer
$135K - $227K *
Shape security operations by monitoring incidents, leading investigations, and enhancing workflows with a global team committed to protecting critical infrastructure and ensuring a safe work environme...
Reposted 3 weeks ago
$87K - $100K *
Pioneer innovative network solutions for military IT systems, ensuring quality and safety standards. Collaborate with teams to design, implement, and maintain enterprise networks while supporting miss...
2 days ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.