Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Senior Field Engineer - Stamford, CT
$110K - $130K *
Join a team that's driving innovation in Managed Services: as a Senior Field Engineer, you'll provide technical leadership and hands-on support for Microsoft environments, enhancing client infrastruct...
Reposted 3 weeks ago
$135K - $160K *
Lead the charge in shaping a high-impact Solution Consulting team, driving complex enterprise deals while mentoring others. Influence strategy and growth in a dynamic environment, ensuring measurable...
1 week ago
Field Engineering, Data Center SME
$110K - $130K *
Lead the charge in defining and enhancing data center delivery standards, ensuring quality and efficiency across complex projects. Collaborate with teams to improve technical methods and support scala...
1 week ago
CUSTOMER SUPPORT TECHNICAL LEAD (DEP CS LEAD)
$147K - $227K *
Join a team that's redefining customer support in a dynamic IT environment. Lead service delivery and drive performance for a large user base, ensuring top-notch technology support while fostering con...
3 weeks ago
CUSTOMER SUPPORT TECHNICAL LEAD (DEP CS LEAD)
$147K - $227K *
Lead the transformation of customer support in a dynamic IT environment, ensuring efficient service delivery, strategic oversight, and optimal user satisfaction across diverse locations while fosterin...
3 weeks ago
Telecom Network Senior Engineer
$115K - $130K *
Transform your career by leading the design and implementation of enterprise telecommunications solutions. Collaborate with stakeholders to enhance mission capabilities while ensuring compliance with...
Yesterday
$110K - $218K *
Elevate product serviceability by collaborating with cross-functional teams to define requirements, validate features, and enhance customer experience through effective troubleshooting and support str...
4 days ago
$82K - $128K *
Shape the future of executive support by providing elite tech assistance to senior leaders, ensuring seamless operation across multiple environments. This role demands proactive solutions and expert p...
3 weeks ago
Sr. Technical Support Specialist
$72K - $108K *
Join a dynamic team to tackle complex technical challenges and enhance client success. Leverage your expertise in IT operations and client support to deliver innovative solutions and exceptional servi...
5 days ago
Cloud Customer Support Engineer (MD)
$95K - $115K *
Contribute to the success of government cloud environments through expert technical support, troubleshooting, and enhancing incident resolution. Collaborate with engineering teams for seamless deploym...
Reposted 3 weeks ago
$95K - $145K *
Lead the charge in providing exceptional technical support for inverter-based products, collaborating with cross-functional teams to enhance documentation and troubleshooting tools, while ensuring cus...
1 week ago
$80K - $95K *
Take ownership of complex technical issues, driving resolution and enhancing customer experience through deep problem-solving and collaboration with cross-functional teams...
1 week ago
$82K - $128K *
Transform your career by leading a dynamic team in enterprise IT support, ensuring top-tier service delivery and operational excellence across multiple locations while driving performance and customer...
3 weeks ago
$82K - $128K *
Empower your career by leading a dynamic team in delivering exceptional IT customer support for a high-stakes agency, ensuring service excellence and operational efficiency across multiple locations...
3 weeks ago
Systems Support Engineer (UAT & Development)
$115K - $175K *
Help us ensure the stability and reliability of non-production environments by collaborating with cross-functional teams to maintain parity with production, reduce outages, and support high-quality re...
5 days ago
Application Support Engineer (Weekend Shift)
$80K - $140K *
Join a team that's dedicated to enhancing client operations by providing expert application support. You'll plan and execute client implementations, manage system performance, and ensure seamless serv...
2 weeks ago
Global Software Support Engineer I
$70K - $95K *
Accelerate progress at resolving software application issues while providing customer support and analysis. Collaborate with field engineers to enhance product knowledge and ensure effective software...
6 days ago
Senior Support Engineer - Tooling & Automation
$79K - $109K *
Unlock your potential by providing technical support and guidance for products aimed at combating online child exploitation. Collaborate across teams to enhance workflows and tooling, leveraging emerg...
3 weeks ago
Staff Customer Qualification Engineer - 2276
$115K - $192K *
Champion customer success by managing complex SSD qualification processes, ensuring timely execution and resolution of issues while collaborating with cross-functional teams to deliver high-quality da...
6 days ago
$95K - $115K *
Lead the charge in expanding market share by combining technical expertise with sales acumen. Drive business development efforts, foster customer relationships, and deliver innovative test solutions t...
1 week ago
$80K - $95K *
Transform your career by delivering innovative IT and OT solutions in a dynamic manufacturing environment. Collaborate with cross-functional teams to enhance system reliability and performance while p...
2 days ago
$110K - $150K *
Own the technology experience in our New York office, providing IT support, managing compliance tools, and leading employee onboarding while collaborating with senior leadership to ensure seamless ope...
1 week ago
Senior Client Support Engineer (NYC)
$120K - $130K *
Take ownership of a key client environment, providing expert technical support and proactive management across Microsoft technologies. Collaborate with stakeholders to enhance service delivery and opt...
3 days ago
Technical Services Engineer II
$116K - $175K *
Drive your career forward by providing technical expertise in energy conservation for complex EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and mentor staff, e...
1 week ago
Technical Services Engineer II
$116K - $175K *
Elevate your career by providing technical expertise in Energy-as-a-Service projects. Collaborate with multidisciplinary teams to optimize energy conservation measures and enhance system performance a...
1 week ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.