Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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1
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$200K - $230K *

Accelerate progress at a leading firm by driving sales strategies that enhance revenue enablement solutions for commercial accounts. Manage complex sales cycles, engage with C-level executives, and en...

United StatesRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $155K *

Transform your career by designing and scaling a cutting-edge cloud-native data platform. Collaborate with cross-functional teams to deliver robust data services and optimize data pipelines in a dynam...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $300K *

Transform enterprise operations by developing AI solutions tailored to customer needs. Engage directly with clients, manage the full technical lifecycle, and drive measurable improvements in AI perfor...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $160K *

Engage with engineers to enhance developer workflows and tools. Own the product lifecycle from discovery to adoption, ensuring high-quality internal software that meets user needs and drives efficienc...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$150K - $185K *

Unlock potential by driving innovative infrastructure solutions for scalable deployments, collaborating with customers to refine requirements, and enhancing operational efficiency through automation a...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by driving technical sales engagement in power conversion and energy storage markets. Collaborate with diverse teams to align customer needs with innovative solutions, ensuring commer...

Mesa, AZRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$105K - $202K *

Create innovative AI-powered healthcare products by transforming complex workflows into intuitive applications. Collaborate with cross-functional teams to deliver impactful user experiences and own fe...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Join our team as a National Support Engineer, where you will provide expert guidance and second-level support to enhance instrument performance, analyze service data, assist in customer training, and...

Texas, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Join a team that excels in providing expert support for diagnostic instruments. You will resolve complex technical issues, analyze service data, and engage with teams to enhance performance and custom...

Florida, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$109K - $150K *

Shape the future of security solutions by guiding complex Managed Services integrations. Collaborate with teams to align customer strategies, mitigate risks, and ensure compliance, while leading techn...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Unlock growth by leading sales initiatives and driving new opportunities in Salesforce services. Collaborate with teams to develop strategic solutions, manage client relationships, and exceed revenue...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$152K - $287K *

Unlock the potential of AI by developing resilient cloud infrastructure services. Collaborate with a talented team to enhance backend systems, optimize performance, and redefine AI capabilities in a d...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$154K - $221K *

Transform customer experiences by delivering tailored technical solutions, leading product evaluations, and guiding clients through cloud security challenges. Collaborate with a global team to drive i...

Colorado, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$92K - $115K *

Engineer robust end-to-end test automation frameworks using Playwright. Collaborate across teams to enhance QA capabilities, leveraging AI tools for efficient testing and maintenance, while mentoring...

Pittsburgh, PARemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Lead and develop a multidisciplinary engineering team, driving innovation and product development while ensuring quality and efficiency in facility design and technical support for sales initiatives...

Texas, USRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$160K - $246K *

Engineer cutting-edge mechanical architectures for next-gen data centers. Collaborate with cross-functional teams to optimize designs for servers, HPC, and AI systems, ensuring high performance and ef...

Morrisville, NCRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a dynamic team as a Mid Systems Engineer, contributing to the full lifecycle of systems engineering projects. Collaborate with cross-functional teams to solve complex technical challenges and ens...

Orlando, FLRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Shape the future of client success by managing strategic relationships with enterprise clients, driving adoption and retention, and ensuring that they achieve their business outcomes through our innov...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Champion technical solution design and deployment readiness, translating customer needs into secure, scalable architectures. Collaborate with engineering and cybersecurity teams to ensure successful t...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$300K - $360K *

Join a team that's driving growth in the TOLA SLED market by owning the full enterprise sales cycle, building executive relationships, and collaborating cross-functionally to secure critical data solu...

Dallas, TXRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$131K - $155K *

Drive regional website strategy for multiple international markets. Collaborate cross-functionally to enhance user experience, support AEO/SEO initiatives, and manage web performance metrics. Lead exp...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$192K - $248K *

Drive innovative solutions as a technical sales professional, partnering with teams to showcase Cisco’s diverse product portfolio, educate customers, and achieve strategic objectives through exception...

Nevada, USRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Champion the security strategy for a cutting-edge platform, focusing on supply chain security, code scanning, and threat modeling. Collaborate with teams to enhance security practices and drive innova...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Join a dynamic team as you drive sales growth by cultivating client relationships and executing strategic marketing initiatives. Leverage your consultative skills to provide tailored workforce solutio...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Engage with enterprise clients to drive sales growth through strategic prospecting, relationship building, and consultative solutions. Collaborate with brokers and leverage marketing strategies to exc...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.