Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Transformation Manager, Technical Support (East Coast)
$132K - $150K *
Elevate the Technical Support transformation by driving strategic initiatives across Customer Experience. Own the execution of comprehensive plans, manage vital partnerships, and ensure success throug...
3 weeks ago
$113K - $153K *
Unlock potential by driving technical solutions and cross-functional initiatives. Collaborate with teams to enhance product quality and customer experience while owning escalations and developing inte...
5 days ago
$87K - $108K *
Empower customer success by providing expert technical support for bioprocessing products. Collaborate with teams to troubleshoot issues, enhance product knowledge, and ensure a positive experience fo...
1 week ago
$85K - $105K *
Join a team that's dedicated to elevating client support standards. You'll troubleshoot complex issues, foster client relationships, and collaborate with developers to enhance product documentation an...
Reposted today
$95K - $154K *
Transform customer experiences by bridging engineering and support teams, driving technical issue resolution, and enhancing product deployment. Own the bug-resolution lifecycle while empowering teams...
1 week ago
Field Product Support Engineer
$95K - $122K *
Join us to provide expert pre-sales and post-sales support for digital products, focusing on network connectivity and software compatibility. Collaborate with dealers and enhance training programs to...
3 days ago
$80K - $95K *
Take ownership of complex technical issues, driving resolution and enhancing customer experience through deep problem-solving and collaboration with cross-functional teams...
1 week ago
Senior Support Engineer - Tooling & Automation
$79K - $109K *
Unlock your potential by providing technical support and guidance for products aimed at combating online child exploitation. Collaborate across teams to enhance workflows and tooling, leveraging emerg...
3 weeks ago
Senior Specialist Support Engineer
$95K - $115K *
Drive advanced support for traffic signal controller systems, ensuring reliable performance through troubleshooting and integration. Collaborate with teams to resolve issues and enhance operational ef...
3 weeks ago
Product Pre-Sales Engineer, AI
$120K - $145K *
Engage in technical presales as you partner with sales teams to deliver innovative customer service automation solutions. Leverage your expertise in AI, analytics, and customer engagement to enhance s...
Reposted 3 weeks ago
Sr. Security Engineer - Federal Customer
$120K - $145K *
Join us to design and secure next-gen infrastructure while ensuring compliance. Collaborate with a diverse team, automate security practices, and mitigate risks through innovative solutions to uphold...
Reposted 1 week ago
Infrastructure Engineer- NICE CXone
$110K - $130K *
Transform the cloud communication landscape by optimizing existing systems, driving AI innovations, and mentoring teams. Lead complex integrations and troubleshoot major incidents to enhance performan...
1 week ago
Technical Solutions Consultant - Americas
$100K - $120K *
Inspire customer success by bridging technical expertise with client-facing roles. Guide complex product implementations and integrations, ensuring high-quality support and solutions tailored to diver...
Reposted 1 week ago
Support Engineer, U.S. Government Support
$95K - $160K *
Join our U.S. Government Support Engineering team to tackle complex technical challenges in secure environments. Leverage your Linux expertise and customer support skills to enhance GitLab's performan...
2 weeks ago
$110K - $130K *
Unlock potential by engaging with clients to translate technical challenges into innovative solutions. This role combines presales expertise, solution design, and hands-on engineering to drive custome...
5 days ago
Senior Forward Deployed Engineer
$125K - $150K *
Engineer transformative solutions by integrating cutting-edge APIs into enterprise systems. Collaborate closely with clients to deploy production software efficiently while leveraging modern AI tools...
Reposted 4 weeks ago
Field Service Technician (Engineer) - Inspection
$83K - $104K *
Unlock potential by optimizing vision systems for pharmaceutical inspections, collaborating on AI technologies, and ensuring customer satisfaction through expert support and training. Travel required...
3 days ago
Field Service Technician (Engineer) - Inspection
$83K - $104K *
Join a team that's dedicated to optimizing vision systems for pharmaceutical inspections. You'll travel extensively to support installations, training, and maintenance, ensuring top-notch performance...
3 days ago
Manager, Technical Services & Customer Support
$95K - $105K *
Lead a dynamic team of Field Engineers to optimize post-sales technical services, ensuring seamless installations and exceptional support for mission-critical audio recording solutions in public safet...
3 days ago
$139K - $208K *
Unlock potential by driving technical sales support and solutions for customers. Collaborate with sales teams to achieve targets while providing expert guidance on F5 products and services, ensuring c...
1 week ago
$115K - $173K *
Elevate your career by joining a dynamic sales team as a Solutions Engineer, where you'll leverage technical expertise to drive sales, support customers, and deliver innovative F5 solutions that bridg...
1 week ago
$127K - $191K *
Unlock potential by driving technical sales solutions for major service providers. Collaborate with sales teams to articulate value propositions, mentor peers, and deliver exceptional customer service...
1 week ago
$104K - $156K *
Unlock your potential as a Solutions Engineer, driving sales success by leveraging technical expertise to address customer challenges and deliver F5 solutions. Collaborate with sales teams to achieve...
1 week ago
Director, Client Service / Technical Customer Support
$102K - $125K *
Champion client success by leading a remote service team, driving process improvements, and managing complex data solutions. Collaborate across diverse teams to ensure timely deliverables and enhance...
2 weeks ago
Test & Validation Integration Engineer - Federal Customer
$110K - $130K *
Lead the charge in ensuring seamless deployment of enterprise-grade infrastructure by integrating, testing, and validating complex systems in a controlled lab environment, enabling rapid field activat...
1 week ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.