Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$132K - $170K *
Unlock potential by driving client retention and growth through expert consultative sales, strategic account management, and effective communication with C-level executives within major enterprise org...
3 weeks ago
$90K - $120K *
Champion the execution of airplane certification for the Boeing 777X, collaborating across functions to ensure compliance with rigorous regulations while authoring pivotal certification documents and...
2 weeks ago
$90K - $120K *
Elevate your career by tackling complex cloud migration and server issues. In this role, you will enhance infrastructure deployments and troubleshoot Windows Server and networking problems, supporting...
1 month ago
Field Sales Enablement Market Manager
$75K - $95K *
Develop and grow partnerships in Field Sales to exceed targets and enhance performance. Drive sales strategy and coach teams through proactive support and training, fostering a unified sales culture a...
4 weeks ago
Senior Manager, Solution Engineering Enablement
$130K - $180K *
Lead a dynamic team to enhance Solution Engineers' skills and effectiveness, strategically aligning enablement initiatives with business objectives while fostering a culture of continuous improvement...
1 week ago
Solutions Engineer - ServiceNow
$140K - $220K *
Unlock potential by designing tailored ServiceNow solutions that address customer needs, enhance operational efficiency, and drive revenue growth. Collaborate with sales and delivery teams to deliver...
5 days ago
Enterprise Customer Success Manager (Remote, US)
$85K - $90K *
Join a team that's dedicated to enhancing K-12 education by managing key accounts, driving product adoption, and ensuring client success through data insights and personalized partnerships that impact...
1 week ago
Sr. Customer Success Manager (Public Sector) - Washington D.C.
$120K - $150K *
Drive exceptional customer success through strategic account management, ensuring renewals, expansion, and high satisfaction. Leverage technical expertise to enhance product adoption and deliver measu...
3 weeks ago
$249K - $324K *
Innovate sales strategies to drive revenue growth in large SLED accounts. Engage deeply with clients, exploring complex opportunities, while establishing yourself as a thought leader in advanced analy...
3 weeks ago
Senior SLED Sales Engineer - Sacramento
$229K - $254K *
Empower clients by driving innovative data security solutions, collaborating with teams to support complex sales cycles, and solidifying your role as a trusted technical advisor. Expand your expertise...
3 weeks ago
Solutions Engineer - Enterprise
$160K - $260K *
Unlock potential by designing and proposing tailored infrastructure solutions that align with customer business objectives, partnering with sales teams and vendors to enhance technology adoption acros...
Reposted 3 days ago
$101K - $140K *
Drive client retention and growth by building relationships with C-Level Executives, ensuring value delivery while identifying and pursuing upsell opportunities within large enterprise accounts across...
2 weeks ago
$101K - $140K *
Grow your career by driving client success and expansion in the Large Enterprise segment. Build trust-based relationships with C-Level Executives and enhance value delivery through strategic upselling...
3 weeks ago
$70K - $95K *
Lead the charge in providing advanced network support, ensuring optimal performance of client infrastructures. Collaborate across teams to solve complex issues while mentoring peers and enhancing serv...
2 weeks ago
Professional Services Engineer - Full-time - Work from Home in the US
$130K - $150K *
Unlock potential by leveraging your technical expertise to develop and implement enterprise software solutions. Collaborate with global teams to enhance customer experience and drive product value in...
1 week ago
Senior Sales Engineer - Southeast (GA/FL)
$100K - $130K *
Unlock your potential as a Sales Engineer, blending technical expertise and customer engagement to drive sales growth, ensure successful deployments, and provide exceptional support in the dynamic fie...
2 weeks ago
$90K - $120K *
Drive platform integration and enhance capabilities through systems engineering expertise. Collaborate on future planning and analysis tasks, ensuring robust documentation and integration support whil...
3 weeks ago
Platform Engineer, Product Team
$137K - $244K *
Elevate production environments by serving as the key technical liaison for product teams. Optimize containerization processes and collaborate closely with platform teams to ensure seamless integratio...
Reposted 1 week ago
$72K - $130K *
Lead Epic system enhancements and upgrades, collaborating with end-users to ensure optimal design, build, and testing of oncology workflows while maintaining documentation and support during applicati...
3 days ago
$100K - $130K *
Join a team that's optimizing Customer Service Management solutions on ServiceNow. Design, implement and enhance systems, ensuring alignment with best practices while collaborating with stakeholders t...
2 weeks ago
Remote Sr. Business Analyst (VA ESOM)
$90K - $120K *
Elevate your career as a Senior Business Analyst, driving strategic analysis for Veterans Affairs IT programs. Collaborate with stakeholders and ensure clarity in business requirements, while leading...
Yesterday
$109K - $163K *
Elevate your career by driving new business growth and cultivating executive relationships while positioning advanced cloud-based B2B solutions to transform supply chains and enhance digital communica...
2 days ago
Senior Solution Engineer, SLED
$120K - $160K *
Drive innovative solutions by engaging with customers, strategizing sales efforts, and demonstrating technical expertise to close enterprise-level deals. Collaborate across teams to enhance product of...
2 weeks ago
Extended Hours Surveillance Analyst
$70K - $95K *
Monitor trading activities to ensure market integrity during overnight sessions, identifying and escalating suspicious activities while collaborating with the MarketWatch team to uphold regulatory com...
Reposted 2 weeks ago
$85K - $120K *
Join a team that's redefining enterprise system operations through innovative automation tools and cloud-based solutions, while ensuring seamless integration and optimal performance for mission-critic...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.