Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$120K - $145K *
Lead the charge in transforming employee support services through strategic oversight, operational excellence, and high-performing team development. Collaborate cross-functionally to deliver outstandi...
2 weeks ago
Sr Site Reliability Engineer -Remote US
$95K - $135K *
Manage cloud-based infrastructures and optimize SaaS products while collaborating with development, business, and platform teams to implement best practices and ensure reliability and performance in A...
2 weeks ago
Security Sales Engineer, Exposure Management
$110K - $130K *
Unlock potential by leading technical engagements that bridge business needs and technology solutions. Collaborate with customers to design and implement innovative solutions tailored to enhance secur...
1 week ago
Security Sales Engineer, Exposure Management
$110K - $130K *
Elevate the sales process by leading technical engagements, designing tailored solutions, and bridging business needs with technology in a customer-facing role focused on cybersecurity. Become a trust...
1 week ago
Security Sales Engineer, Exposure Management
$110K - $130K *
Elevate the sales process by leading technical engagements and providing tailored cybersecurity solutions that bridge business needs and technology. Collaborate with cross-functional teams to deliver...
1 week ago
Security Sales Engineer, Exposure Management
$110K - $130K *
Drive your career with a pivotal role in bridging technical solutions and business needs, leading sales processes in cybersecurity through effective communication and hands-on implementation and suppo...
1 week ago
$110K - $130K *
Join a dynamic team to drive Security Policy Management & Automation initiatives, establish technical credibility with clients, and collaborate across departments to deliver tailored solutions and sup...
1 week ago
Security Sales Engineer, Exposure Management
$110K - $130K *
Empower progress at the intersection of business and technology by leading technical engagements, crafting tailored solutions for customer security challenges, and providing support through implementa...
1 week ago
$112K - $150K *
Optimize customer interactions by providing top-tier technical support and training, managing complex installations, and leading sales efforts. Collaborate across departments to enhance product perfor...
Today
$114K - $180K *
Advance software solutions by designing and supporting Java-based applications. Engage in troubleshooting, automation, and collaboration across teams to enhance system performance and reliability in d...
Reposted 1 week ago
$114K - $180K *
Join a team that's designing and developing innovative software solutions. You'll tackle diverse challenges, providing application support, debugging, and enhancing products while collaborating with c...
1 week ago
DevOps Enablement Engineer & AI Adoption Specialist
$110K - $130K *
Design and deliver engaging training and documentation to foster DevOps adoption and empower engineering teams. Collaborate with developers to enhance workflows with AI tools, ensuring a smooth onboar...
1 week ago
DevOps Enablement Engineer & AI Adoption Specialist
$110K - $130K *
Shape the future of DevOps by empowering developers with modern tools and workflows. Leverage your expertise to create engaging content, train teams, and build a vibrant community, enhancing productiv...
1 week ago
DevOps Enablement Engineer & AI Adoption Specialist
$110K - $130K *
Champion developer engagement by enhancing cloud platforms and DevOps workflows. Blend technical expertise with communication skills to empower engineers through training, content creation, and commun...
1 week ago
$55K - $140K *
Empower your career by managing and supporting critical systems and infrastructure to ensure high availability and reliability. Collaborate with cross-functional teams to define requirements and shape...
3 weeks ago
Forward Deployed Engineer/Chief role (relocation to Lithuania)
$150K - $180K *
Transform the AI landscape by building innovative, agent-based systems that deliver real value. Collaborate with SMEs and end-users to create production-grade solutions, ensuring robust evaluations an...
1 week ago
Microsoft Intune Mobility Engineer
$95K - $115K *
Empower the organization by managing Microsoft Intune mobility platforms, ensuring mobile device compliance and security. Troubleshoot issues, train support teams, and document processes to enhance IT...
Today
$72K - $115K *
Elevate your career as a Network Engineer II. Support and manage our network infrastructure while troubleshooting issues and ensuring effective communication for a seamless production experience. Join...
1 week ago
Senior Presales Engineer - Ecosystem (West)
$115K - $125K *
Join our dynamic team to architect cutting-edge Land Mobile Radio systems, driving complex projects from concept to delivery while ensuring customer satisfaction and innovative solutions exceed expect...
Today
Implementation Engineer, Observe
$120K - $145K *
Transform the customer experience by executing successful implementations of observability solutions, ensuring a seamless transition to performance optimization and offering expert guidance to enterpr...
6 days ago
$200K - $250K *
Lead the charge in driving technical sales, providing innovative cybersecurity solutions through expert engagement and strategic discovery, ensuring alignment with customer needs and delivering impact...
6 days ago
$110K - $130K *
Architect solutions to enhance DevOps teams' security by managing pre-sales technical support, conducting product demos, and serving as a subject matter expert in CI/CD integrations and workflows. Eng...
1 week ago
$125K - $145K *
Join a dynamic team to bridge customer needs and technical solutions, driving innovation and implementation of scalable, practical IT solutions across diverse platforms and infrastructures in a consul...
Reposted today
$72K - $91K *
Elevate compliance standards by leading advanced Product Compliance activities, ensuring regulations align with our administrative solutions. Utilize AI tools to enhance efficiency, analyze risks, and...
1 month ago
Enterprise Solutions Engineer - East Coast
$120K - $140K *
Lead transformative solutions by architecting and demonstrating observability systems that drive enterprise success. Collaborate with teams to optimize Dash0’s capabilities and enhance customer experi...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.