Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$120K - $145K *

Lead the charge in transforming employee support services through strategic oversight, operational excellence, and high-performing team development. Collaborate cross-functionally to deliver outstandi...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$95K - $135K *

Manage cloud-based infrastructures and optimize SaaS products while collaborating with development, business, and platform teams to implement best practices and ensure reliability and performance in A...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by leading technical engagements that bridge business needs and technology solutions. Collaborate with customers to design and implement innovative solutions tailored to enhance secur...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Elevate the sales process by leading technical engagements, designing tailored solutions, and bridging business needs with technology in a customer-facing role focused on cybersecurity. Become a trust...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Elevate the sales process by leading technical engagements and providing tailored cybersecurity solutions that bridge business needs and technology. Collaborate with cross-functional teams to deliver...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive your career with a pivotal role in bridging technical solutions and business needs, leading sales processes in cybersecurity through effective communication and hands-on implementation and suppo...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a dynamic team to drive Security Policy Management & Automation initiatives, establish technical credibility with clients, and collaborate across departments to deliver tailored solutions and sup...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Empower progress at the intersection of business and technology by leading technical engagements, crafting tailored solutions for customer security challenges, and providing support through implementa...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$112K - $150K *

Optimize customer interactions by providing top-tier technical support and training, managing complex installations, and leading sales efforts. Collaborate across departments to enhance product perfor...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Technical Services

$114K - $180K *

Advance software solutions by designing and supporting Java-based applications. Engage in troubleshooting, automation, and collaboration across teams to enhance system performance and reliability in d...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$114K - $180K *

Join a team that's designing and developing innovative software solutions. You'll tackle diverse challenges, providing application support, debugging, and enhancing products while collaborating with c...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Design and deliver engaging training and documentation to foster DevOps adoption and empower engineering teams. Collaborate with developers to enhance workflows with AI tools, ensuring a smooth onboar...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Shape the future of DevOps by empowering developers with modern tools and workflows. Leverage your expertise to create engaging content, train teams, and build a vibrant community, enhancing productiv...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Champion developer engagement by enhancing cloud platforms and DevOps workflows. Blend technical expertise with communication skills to empower engineers through training, content creation, and commun...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$55K - $140K *

Empower your career by managing and supporting critical systems and infrastructure to ensure high availability and reliability. Collaborate with cross-functional teams to define requirements and shape...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Transform the AI landscape by building innovative, agent-based systems that deliver real value. Collaborate with SMEs and end-users to create production-grade solutions, ensuring robust evaluations an...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Empower the organization by managing Microsoft Intune mobility platforms, ensuring mobile device compliance and security. Troubleshoot issues, train support teams, and document processes to enhance IT...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$72K - $115K *

Elevate your career as a Network Engineer II. Support and manage our network infrastructure while troubleshooting issues and ensuring effective communication for a seamless production experience. Join...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$115K - $125K *

Join our dynamic team to architect cutting-edge Land Mobile Radio systems, driving complex projects from concept to delivery while ensuring customer satisfaction and innovative solutions exceed expect...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$120K - $145K *

Transform the customer experience by executing successful implementations of observability solutions, ensuring a seamless transition to performance optimization and offering expert guidance to enterpr...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $250K *

Lead the charge in driving technical sales, providing innovative cybersecurity solutions through expert engagement and strategic discovery, ensuring alignment with customer needs and delivering impact...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Architect solutions to enhance DevOps teams' security by managing pre-sales technical support, conducting product demos, and serving as a subject matter expert in CI/CD integrations and workflows. Eng...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $145K *

Join a dynamic team to bridge customer needs and technical solutions, driving innovation and implementation of scalable, practical IT solutions across diverse platforms and infrastructures in a consul...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$72K - $91K *

Elevate compliance standards by leading advanced Product Compliance activities, ensuring regulations align with our administrative solutions. Utilize AI tools to enhance efficiency, analyze risks, and...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $140K *

Lead transformative solutions by architecting and demonstrating observability systems that drive enterprise success. Collaborate with teams to optimize Dash0’s capabilities and enhance customer experi...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.