Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$132K - $170K *

Unlock potential by driving client retention and growth through expert consultative sales, strategic account management, and effective communication with C-level executives within major enterprise org...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $120K *

Champion the execution of airplane certification for the Boeing 777X, collaborating across functions to ensure compliance with rigorous regulations while authoring pivotal certification documents and...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $120K *

Elevate your career by tackling complex cloud migration and server issues. In this role, you will enhance infrastructure deployments and troubleshoot Windows Server and networking problems, supporting...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $95K *

Develop and grow partnerships in Field Sales to exceed targets and enhance performance. Drive sales strategy and coach teams through proactive support and training, fostering a unified sales culture a...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$130K - $180K *

Lead a dynamic team to enhance Solution Engineers' skills and effectiveness, strategically aligning enablement initiatives with business objectives while fostering a culture of continuous improvement...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $220K *

Unlock potential by designing tailored ServiceNow solutions that address customer needs, enhance operational efficiency, and drive revenue growth. Collaborate with sales and delivery teams to deliver...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $90K *

Join a team that's dedicated to enhancing K-12 education by managing key accounts, driving product adoption, and ensuring client success through data insights and personalized partnerships that impact...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$120K - $150K *

Drive exceptional customer success through strategic account management, ensuring renewals, expansion, and high satisfaction. Leverage technical expertise to enhance product adoption and deliver measu...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$249K - $324K *

Innovate sales strategies to drive revenue growth in large SLED accounts. Engage deeply with clients, exploring complex opportunities, while establishing yourself as a thought leader in advanced analy...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$229K - $254K *

Empower clients by driving innovative data security solutions, collaborating with teams to support complex sales cycles, and solidifying your role as a trusted technical advisor. Expand your expertise...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $260K *

Unlock potential by designing and proposing tailored infrastructure solutions that align with customer business objectives, partnering with sales teams and vendors to enhance technology adoption acros...

US-AnywhereRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$101K - $140K *

Drive client retention and growth by building relationships with C-Level Executives, ensuring value delivery while identifying and pursuing upsell opportunities within large enterprise accounts across...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$101K - $140K *

Grow your career by driving client success and expansion in the Large Enterprise segment. Build trust-based relationships with C-Level Executives and enhance value delivery through strategic upselling...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$70K - $95K *

Lead the charge in providing advanced network support, ensuring optimal performance of client infrastructures. Collaborate across teams to solve complex issues while mentoring peers and enhancing serv...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$130K - $150K *

Unlock potential by leveraging your technical expertise to develop and implement enterprise software solutions. Collaborate with global teams to enhance customer experience and drive product value in...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$100K - $130K *

Unlock your potential as a Sales Engineer, blending technical expertise and customer engagement to drive sales growth, ensure successful deployments, and provide exceptional support in the dynamic fie...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Drive platform integration and enhance capabilities through systems engineering expertise. Collaborate on future planning and analysis tasks, ensuring robust documentation and integration support whil...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$137K - $244K *

Elevate production environments by serving as the key technical liaison for product teams. Optimize containerization processes and collaborate closely with platform teams to ensure seamless integratio...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$72K - $130K *

Lead Epic system enhancements and upgrades, collaborating with end-users to ensure optimal design, build, and testing of oncology workflows while maintaining documentation and support during applicati...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $130K *

Join a team that's optimizing Customer Service Management solutions on ServiceNow. Design, implement and enhance systems, ensuring alignment with best practices while collaborating with stakeholders t...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Elevate your career as a Senior Business Analyst, driving strategic analysis for Veterans Affairs IT programs. Collaborate with stakeholders and ensure clarity in business requirements, while leading...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Business Services

$109K - $163K *

Elevate your career by driving new business growth and cultivating executive relationships while positioning advanced cloud-based B2B solutions to transform supply chains and enhance digital communica...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $160K *

Drive innovative solutions by engaging with customers, strategizing sales efforts, and demonstrating technical expertise to close enterprise-level deals. Collaborate across teams to enhance product of...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $95K *

Monitor trading activities to ensure market integrity during overnight sessions, identifying and escalating suspicious activities while collaborating with the MarketWatch team to uphold regulatory com...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$85K - $120K *

Join a team that's redefining enterprise system operations through innovative automation tools and cloud-based solutions, while ensuring seamless integration and optimal performance for mission-critic...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.