Support Escalation Engineer Jobs

Support Escalation Engineers solve complex technical problems that frontline support teams cannot resolve on their own. They investigate high-impact incidents, identify root causes, coordinate with engineering and product teams, and help restore service while keeping customers informed. Explore vetted Support Escalation Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Support Escalation Engineer Do?

These specialists take ownership of advanced customer issues across software, cloud platforms, networks, and enterprise products. Typical work includes reproducing defects, analyzing logs and system behavior, developing workarounds, documenting findings, and escalating verified bugs to development teams. They may also support incident response, track resolution progress, and share technical updates with customers and internal stakeholders.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear written and verbal communication, and experience supporting complex technical products. Depending on the role, useful qualifications may include knowledge of operating systems, networking, databases, APIs, cloud services, scripting, or observability tools. The ability to manage priorities calmly and collaborate across support, engineering, and product teams is essential.

Career Outlook and Compensation

Support Escalation Engineers can grow into senior support, technical account management, site reliability, solutions engineering, or support leadership roles. Compensation varies by employer, location, experience, and technical specialization. Ladders focuses on vetted professional opportunities with salaries of $100,000 or more, helping experienced candidates find roles that match their skills and goals.

Find Support Escalation Engineer Roles on Ladders

Search current Support Escalation Engineer openings to compare responsibilities, required expertise, and compensation. Review each listing carefully and tailor your application to highlight complex cases you resolved, measurable customer or service outcomes, and your ability to partner effectively with engineering teams.

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$135K - $160K *

Partner with us to drive technical pre-sales excellence, owning customer relationships and guiding strategic accounts through the sales cycle while mentoring the SE team and influencing product direct...

San Francisco, CARemote

4 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$121K - $164K *

Champion a team of analysts to enhance enterprise infrastructure services, ensuring reliable support and operational excellence. Collaborate with cross-functional teams to align priorities and drive c...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $135K *

Unlock potential by leading high-impact revenue enablement initiatives that drive sales performance. Collaborate with cross-functional teams to design and implement strategic programs, leveraging AI t...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Reimagine enterprise sales by driving new business through self-sourced pipelines. Engage with stakeholders, navigate complex buying groups, and close high-value deals while promoting innovative AI vi...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$115K - $125K *

Oversee and enhance Support Desk operations, leading a team to ensure timely, high-quality responses. Collaborate across departments to optimize service delivery and drive continuous improvement in a...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $190K *

Lead the charge in defining and executing AI platform architecture for advanced cybersecurity solutions, ensuring scalable technical frameworks align with product strategy and customer maturity levels...

Redwood City, CARemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$118K - $180K *

Join a dynamic team to analyze solar PV energy yield assessments for utility-scale projects. Lead performance modeling and mentor engineers while expanding expertise across various renewable energy te...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Empower growth by partnering with Sales to drive technical pre-sales, articulate business value, and enhance customer engagement through tailored solutions and demos, ensuring a seamless sales process...

San Francisco, CARemote

4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Unlock potential by driving growth in the US Higher Education market through consultative sales of innovative research solutions. Collaborate with teams to enhance customer relationships and achieve i...

United StatesRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $125K *

Unlock your potential as you design and maintain enterprise identity governance solutions, enhancing cybersecurity and automating identity processes while collaborating with stakeholders to ensure com...

San Antonio, TXRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $270K *

Unlock your potential by leading complex sales cycles in healthcare. Engage with executive stakeholders, drive new business, and create compelling value propositions. Join a collaborative team dedicat...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$152K - $190K *

Unlock growth by driving IoT solutions for mid-sized customers, managing complex sales cycles, and engaging with executives to deliver impactful sensor data solutions. Your efforts will enhance operat...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $145K *

Analyze and uncover fraud patterns using large-scale data to enhance protection strategies. Collaborate with cross-functional teams to develop insights and solutions that directly impact fraud prevent...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $173K *

Join us to develop and maintain security tools, investigate risks, and enhance team operations. Collaborate with experienced engineers while gaining hands-on experience in a supportive environment, se...

Seattle, WARemote

Today

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Advance sales growth by leveraging technical expertise in remote sensing and scientific instrumentation. Engage with customers to create tailored solutions, drive revenue, and foster relationships acr...

Bolton, MARemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Lead the charge in customer deployments of cloud-native network access control solutions. Collaborate across networking and identity management to ensure successful implementations, training, and ongo...

Texas, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Unlock potential by driving outbound sales strategies, managing a robust pipeline, and converting prospects into clients. Collaborate with healthcare companies to identify opportunities and achieve qu...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Empower your career by driving strategic alliances and co-sell initiatives. Collaborate with Microsoft teams to identify opportunities, enhance relationships, and deliver impactful solutions that fost...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$103K - $138K *

Unlock potential by designing and automating secure, scalable AWS cloud platforms. Collaborate with cross-functional teams to enhance infrastructure reliability and streamline software delivery throug...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$120K - $145K *

Help us secure our cloud-based healthcare platforms by designing and implementing robust security solutions. This role demands expertise in cloud security, AI/ML protection, and compliance with indust...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$105K - $165K *

Drive the design and management of AWS EKS Kubernetes clusters, ensuring high availability and security. Collaborate with cross-functional teams to optimize cloud infrastructure and automate processes...

Des Moines, IARemote

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Drive new client acquisition by leading the full sales cycle. Collaborate on strategic accounts and leverage inbound and outbound sales tactics for Enterprise customers while achieving significant rev...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$272K - $374K *

Lead enterprise sales for a strategic portfolio of accounts in critical markets. Drive revenue growth by expanding existing clients and acquiring new customers, while collaborating with C-level execut...

Arizona, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Transform enterprise IT projects by leading cloud migration and infrastructure modernization initiatives. Drive cross-functional collaboration, manage project lifecycles, and ensure alignment with str...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$116K - $195K *

Shape targeted account-based marketing strategies and execute initiatives for strategic Enterprise accounts, driving collaboration across sales and marketing teams to achieve measurable business outco...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is a Support Escalation Engineer?question toggle

    A Support Escalation Engineer handles complex or high-priority technical issues that need deeper investigation than frontline support can provide. The role combines troubleshooting, customer communication, incident coordination, and collaboration with product and engineering teams.

  • What skills do Support Escalation Engineer jobs require?question toggle

    Requirements vary, but employers often value advanced troubleshooting, analytical thinking, customer communication, incident management, and cross-functional collaboration. Technical requirements may include experience with cloud platforms, networking, databases, APIs, operating systems, scripting, or diagnostic tools.

  • How much do Support Escalation Engineers earn?question toggle

    Pay depends on factors such as experience, location, industry, and technical specialization. Ladders features vetted professional jobs paying $100,000 or more; check individual listings for compensation details.

  • What is the difference between a support engineer and a Support Escalation Engineer?question toggle

    A support engineer may resolve a broad range of customer questions and technical problems. A Support Escalation Engineer typically focuses on issues that are especially complex, business-critical, or unresolved after initial troubleshooting, and works closely with engineering teams to identify root causes.

  • How can I qualify for a Support Escalation Engineer role?question toggle

    Build a record of resolving difficult technical problems, strengthen your knowledge of the products and systems relevant to your target roles, and practice explaining technical findings clearly. Highlight incident ownership, root-cause analysis, customer outcomes, and collaboration with engineering in your resume.