Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$71K - $125K *
Own key components of the SOX Program, driving day-to-day activities, risk assessments, and stakeholder engagement to ensure compliance and process improvements. Partner with leadership on complex jud...
3 weeks ago
Senior Product Marketing Manager, Pindrop Pulse
$135K - $165K *
Champion the go-to-market strategy for innovative deepfake detection products, driving adoption and market education while crafting compelling narratives that resonate with diverse enterprise stakehol...
2 days ago
$120K - $150K *
Lead the charge in developing and supporting robust cloud services that enhance product performance and customer experience, engaging in the full development lifecycle and collaborating across teams t...
2 days ago
Client Success Manager - Northeast, USA Territory
$79K - $89K *
Grow your career with a dynamic role focused on enhancing client relationships, satisfaction, and revenue growth within the K12 education sector. Drive success by managing accounts, upselling services...
Reposted 5 days ago
Client Success Manager - Northeast, USA Territory
$79K - $89K *
Lead the charge in enhancing client satisfaction and growth within K12 education by managing relationships, identifying upselling opportunities, and ensuring effective service delivery to meet client...
Reposted 5 days ago
Senior Offer Manager / Responsable des offres senior
$77K - $150K *
Elevate customer projects by coordinating internal teams, setting pricing, and ensuring deal profitability. Collaborate across departments while overseeing contract terms and process flow in a fast-pa...
1 month ago
Accident Prevention Planning & Execution Lead
$80K - $110K *
Lead the charge in accident prevention planning by developing and executing an innovative safety program. Ensure compliance with safety standards, conduct inspections, and train teams to mitigate risk...
Yesterday
$160K - $168K *
Shape the future of healthcare technology by architecting secure, compliant, and scalable AI solutions that enhance operational efficiency and patient outcomes. Collaborate across departments to integ...
2 weeks ago
Senior Technical Program Manager
$118K - $148K *
Lead high-impact technical programs, driving alignment across teams and ensuring successful execution of complex initiatives. Collaborate with stakeholders in dynamic environments to enhance delivery...
2 weeks ago
Senior Workday Analyst - Benefits
$96K - $161K *
Join a team that empowers global HR initiatives by enhancing Workday functionality and processes. You'll collaborate with stakeholders to create efficient solutions that drive performance in a thrivin...
2 days ago
Senior Front End Engineer - Avaya Infinity Platform
$128K - $173K *
Lead the development of accessible, reliable real-time UIs for a cloud-native communication platform. Shape architecture and mentor engineers, ensuring performance and user experience while maintainin...
2 weeks ago
Infrastructure Security Engineer - (Network & Automation)
$62K - $103K *
Grow your expertise by designing, automating, and supporting network security solutions. Collaborate with teams to enhance infrastructure efficiency while ensuring compliance with security standards a...
1 week ago
Account Executive - Late Stage Oncology (Rochester, MN)
$90K - $130K *
Champion growth in oncology sales by forging partnerships with healthcare providers. Utilize strong account management skills to drive client engagement and expand market presence through innovative d...
1 week ago
Software Engineer in Test 5 - Games Platform Quality
$266K - $442K *
Join a team that's redefining game quality by architecting testing strategies and robust CI/CD pipelines for a platform that spans TV, mobile, and cloud, ensuring seamless performance across diverse g...
3 weeks ago
Partner Sales Manager (Indirect Channel Sales)
$74K - $160K *
Drive growth by building relationships with indirect sales partners, managing ongoing partnerships, and implementing strategies to market Comcast Business solutions. This role is primarily remote, wit...
4 days ago
$120K - $160K *
Engage in a collaborative environment to enhance and maintain critical infrastructure. Drive improvements in production systems, utilizing coding skills to tackle real-world challenges and ensure oper...
2 weeks ago
Senior Commercial Account Executive, Growth | CA | Remote
$200K - $220K *
Grow your career with a dynamic team that empowers you to drive sales success, engage current clients, and expand Grafana’s innovative solutions. You'll leverage your expertise to achieve goals and fo...
2 weeks ago
Senior Customer Success Manager
$90K - $130K *
Unlock potential by leading customer success initiatives that drive adoption and satisfaction across accounts. As a strategic advisor, you'll ensure clients achieve meaningful outcomes while proactive...
2 days ago
MDM Software Application Development Engineer
$160K - $227K *
Transform software solutions at scale by developing MDM applications to meet business needs. Collaborate with cross-functional teams, recommend design choices, and enhance system capabilities to suppo...
3 days ago
Director, Sales - Enterprise (Mid-Atlantic)
$145K - $244K *
Drive success by leading a dynamic team of Account Executives to excel in B2B technology sales. Foster collaboration, develop training, and execute innovative sales strategies to enhance performance a...
1 week ago
Staff Solutions Architect, Opportunity LifeCycle Management
$126K - $188K *
Create innovative solutions to enhance opportunity lifecycle management for Go-To-Market teams. Collaborate with global partners to design scalable Salesforce systems, driving improvements across sale...
Today
$90K - $120K *
Take ownership of foundational cloud systems for a dynamic product platform team, enhancing infrastructure, automation, and security while collaborating with senior engineers to drive impactful cloud...
2 weeks ago
Senior Product Security Engineer
$168K - $210K *
Lead security initiatives to identify vulnerabilities in applications, provide expert remediation guidance, and ensure a secure software development lifecycle. Collaborate with teams using AI and mode...
3 weeks ago
Senior Workfront System Administrator – Marketing Operations
$71K - $125K *
Champion marketing operations by administering and optimizing the Adobe Workfront platform to enhance workflow efficiency, improve delivery speed, and drive continuous improvement, while effectively c...
2 weeks ago
Client Executive - Financial Services (Large Financial Institutions)
$92K - $153K *
Partner with senior executives to drive growth and deepen client relationships through data-driven solutions, leading impactful initiatives in a fast-paced, matrixed environment...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.