Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$71K - $125K *

Own key components of the SOX Program, driving day-to-day activities, risk assessments, and stakeholder engagement to ensure compliance and process improvements. Partner with leadership on complex jud...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$135K - $165K *

Champion the go-to-market strategy for innovative deepfake detection products, driving adoption and market education while crafting compelling narratives that resonate with diverse enterprise stakehol...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $150K *

Lead the charge in developing and supporting robust cloud services that enhance product performance and customer experience, engaging in the full development lifecycle and collaborating across teams t...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$79K - $89K *

Grow your career with a dynamic role focused on enhancing client relationships, satisfaction, and revenue growth within the K12 education sector. Drive success by managing accounts, upselling services...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$79K - $89K *

Lead the charge in enhancing client satisfaction and growth within K12 education by managing relationships, identifying upselling opportunities, and ensuring effective service delivery to meet client...

US-AnywhereRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$77K - $150K *

Elevate customer projects by coordinating internal teams, setting pricing, and ensuring deal profitability. Collaborate across departments while overseeing contract terms and process flow in a fast-pa...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Business Services

$80K - $110K *

Lead the charge in accident prevention planning by developing and executing an innovative safety program. Ensure compliance with safety standards, conduct inspections, and train teams to mitigate risk...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$160K - $168K *

Shape the future of healthcare technology by architecting secure, compliant, and scalable AI solutions that enhance operational efficiency and patient outcomes. Collaborate across departments to integ...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$118K - $148K *

Lead high-impact technical programs, driving alignment across teams and ensuring successful execution of complex initiatives. Collaborate with stakeholders in dynamic environments to enhance delivery...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$96K - $161K *

Join a team that empowers global HR initiatives by enhancing Workday functionality and processes. You'll collaborate with stakeholders to create efficient solutions that drive performance in a thrivin...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$128K - $173K *

Lead the development of accessible, reliable real-time UIs for a cloud-native communication platform. Shape architecture and mentor engineers, ensuring performance and user experience while maintainin...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$62K - $103K *

Grow your expertise by designing, automating, and supporting network security solutions. Collaborate with teams to enhance infrastructure efficiency while ensuring compliance with security standards a...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $130K *

Champion growth in oncology sales by forging partnerships with healthcare providers. Utilize strong account management skills to drive client engagement and expand market presence through innovative d...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$266K - $442K *

Join a team that's redefining game quality by architecting testing strategies and robust CI/CD pipelines for a platform that spans TV, mobile, and cloud, ensuring seamless performance across diverse g...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$74K - $160K *

Drive growth by building relationships with indirect sales partners, managing ongoing partnerships, and implementing strategies to market Comcast Business solutions. This role is primarily remote, wit...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$120K - $160K *

Engage in a collaborative environment to enhance and maintain critical infrastructure. Drive improvements in production systems, utilizing coding skills to tackle real-world challenges and ensure oper...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$200K - $220K *

Grow your career with a dynamic team that empowers you to drive sales success, engage current clients, and expand Grafana’s innovative solutions. You'll leverage your expertise to achieve goals and fo...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $130K *

Unlock potential by leading customer success initiatives that drive adoption and satisfaction across accounts. As a strategic advisor, you'll ensure clients achieve meaningful outcomes while proactive...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$160K - $227K *

Transform software solutions at scale by developing MDM applications to meet business needs. Collaborate with cross-functional teams, recommend design choices, and enhance system capabilities to suppo...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$145K - $244K *

Drive success by leading a dynamic team of Account Executives to excel in B2B technology sales. Foster collaboration, develop training, and execute innovative sales strategies to enhance performance a...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$126K - $188K *

Create innovative solutions to enhance opportunity lifecycle management for Go-To-Market teams. Collaborate with global partners to design scalable Salesforce systems, driving improvements across sale...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$90K - $120K *

Take ownership of foundational cloud systems for a dynamic product platform team, enhancing infrastructure, automation, and security while collaborating with senior engineers to drive impactful cloud...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$168K - $210K *

Lead security initiatives to identify vulnerabilities in applications, provide expert remediation guidance, and ensure a secure software development lifecycle. Collaborate with teams using AI and mode...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$71K - $125K *

Champion marketing operations by administering and optimizing the Adobe Workfront platform to enhance workflow efficiency, improve delivery speed, and drive continuous improvement, while effectively c...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$92K - $153K *

Partner with senior executives to drive growth and deepen client relationships through data-driven solutions, leading impactful initiatives in a fast-paced, matrixed environment...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.