Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$180K - $200K *
Transform project execution by driving cross-functional alignment and establishing robust planning systems, ensuring scalability and predictability in design and engineering operations, while enhancin...
2 days ago
Principal Customer Success Manager
$150K - $175K *
Lead the charge in customer success by driving strategic partnerships and delivering measurable ROI. Collaborate cross-functionally, manage complex accounts, and influence industry best practices to e...
2 weeks ago
$120K - $160K *
Empower national security through optimizing IT asset management on the ServiceNow platform. Join a mission-driven team to enhance compliance and efficiency in software and hardware asset management f...
Yesterday
Global Marketing Campaign Lead - Retail & Consumer Goods
$110K - $130K *
Drive impactful integrated marketing campaigns that enhance business growth in the retail and consumer goods sectors. Transform market insights into data-driven strategies while collaborating with cro...
1 week ago
$174K - $210K *
Join a dynamic team as a Senior Product Engineer to drive innovative healthcare solutions using Ruby on Rails and ReactJS, enhancing product experiences that impact millions while collaborating in a f...
1 week ago
Senior Global Product Manager, Enabling Technologies
$120K - $145K *
Unlock potential in orthopedic innovation as you drive global strategy, enhance product adoption, and shape the future of surgical technology through collaboration with surgeons and cross-functional t...
Today
Senior Software Engineer, Cloud-Native Stack - CSP Engagements
$184K - $356K *
Join a cutting-edge team to enhance AI/ML datacenters, focusing on Kubernetes and Slurm. Drive customer-driven innovations while solving complex cluster and scheduling challenges in a dynamic cloud-na...
3 weeks ago
$90K - $110K *
Transform your career by ensuring quality and reliability in technology platforms. Collaborate with teams to design and implement scalable test automation solutions for high-quality software releases...
3 weeks ago
$93K - $100K *
Drive company growth by selling innovative business solutions to medium-sized landscape customers. Manage sales pipeline, exceed targets, and build lasting client relationships, all while working remo...
1 month ago
Senior Electrical Engineer - Payload Subcontracts Manager (Remote)
$135K - $160K *
Help us optimize complex aerospace projects as a Senior Electrical Engineer managing subcontractor relationships. Drive vendor accountability and ensure timely delivery of critical payload components...
Reposted 4 days ago
Senior Electrical Engineer - Payload Subcontracts Manager (Remote)
$135K - $160K *
Join a team that's central to managing complex aerospace hardware projects. In this role, you will ensure timely vendor deliverables for mission-critical payload systems, bridging internal engineering...
1 week ago
Senior Electrical Engineer - Payload Subcontracts Manager (Remote)
$135K - $160K *
Lead the charge in technical subcontract management for a cutting-edge space program, ensuring timely delivery and vendor accountability in complex aerospace hardware projects. Collaborate closely wit...
1 week ago
Senior Electrical Engineer - Payload Subcontracts Manager (Remote)
$135K - $160K *
Oversee vendor management for a space program, delivering COTS payload hardware while ensuring technical requirements are met and projects remain on schedule. Drive subcontract lifecycle from selectio...
1 week ago
$113K - $188K *
Elevate enterprise IT service management by designing and developing innovative ServiceNow solutions. Collaborate with stakeholders to enhance workflows, optimize performance, and implement best pract...
2 days ago
Named Account Executive - Public Sector
$157K - $207K *
Advance public sector outcomes by driving enterprise software solutions. You'll engage with clientele, understand challenges, and lead initiatives that foster modernization and efficiency across gover...
Today
$73K - $117K *
Join our team as you evaluate and coordinate healthcare services, ensuring quality and cost-effectiveness for members. Collaborate with medical professionals and enhance patient care through your clin...
3 days ago
ServiceNow Process Architect - Remote Role
$208K - $249K *
Join a team that's maximizing ServiceNow investments through strategic governance and process optimization. Leverage your technical expertise and consulting skills to shape future-ready solutions that...
2 weeks ago
$96K - $119K *
Accelerate progress at the forefront of Canadian healthcare by leading implementations, configurations, and training for cutting-edge health information systems, ensuring effective adoption by clients...
1 week ago
Senior Mid-Market Account Executive - Procurement & Compliance Solutions
$100K - $120K *
Deliver impactful sales growth by driving SaaS solutions in hospital pharmacy markets. Collaborate with various teams, engage with senior executives, and achieve targets through strategic selling and...
6 days ago
Software Engineer, Data Integration
$110K - $130K *
Transform healthcare by engineering seamless data integrations between complex EHR systems and our innovative platform. Empower clinicians with actionable insights to enhance patient care and outcomes...
2 weeks ago
Cybersecurity Analyst | Secure Solutions Enablement
$70K - $150K *
Join a team that's dedicated to safeguarding sensitive data and assets. Collaborate across departments, analyze trends, and execute strategic solutions to mitigate risks and enhance Cybersecurity prac...
3 weeks ago
Senior Customer Success Manager
$110K - $130K *
Drive customer engagement and satisfaction by managing the full customer lifecycle, utilizing innovative AI workflows, and collaborating across teams to enhance service delivery and trust in our solut...
Reposted today
$110K - $130K *
Contribute to seamless customer engagement and support as a Salesforce Engineer, facilitating communication between clients and offshore teams to enhance EPLUS product functionality and resolve issues...
3 weeks ago
Director, Business Development
$150K - $180K *
Drive success by leveraging your business acumen and industry relationships to secure new accounts and foster long-term partnerships. Utilize strategic insights to navigate complex sales cycles and de...
Reposted 2 days ago
Senior Incident Response Analyst
$104K - $166K *
Accelerate progress at incident response by leading hands-on operations, driving detection engineering, and collaborating with security teams for swift containment and reporting of security incidents...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.