Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Staff Engineer, Design Engineering
$150K - $245K *
Champion the design and development of advanced electrical systems, driving signal integrity efforts in digital PCB projects. Collaborate globally while leading validation and testing for high-speed d...
Reposted 6 days ago
Enterprise Architect - Infrastructure Advisory _ remote in the US
$150K - $180K *
Champion enterprise architecture by aligning technology landscapes with business goals. Collaborate with clients to assess current states and develop strategic roadmaps, leveraging extensive tech expe...
2 days ago
Senior Project Manager I - Remote
$91K - $163K *
Drive project management success across financial systems and business operations. Lead multi-departmental initiatives, manage stakeholder communication, and ensure timely delivery through effective p...
2 weeks ago
Account Executive (SaaS) - Bilingual English and Spanish
$110K - $125K *
Unlock potential by cultivating new business opportunities and driving sales success. You'll navigate customer conversations to identify challenges and connect our solutions, while collaborating with...
3 weeks ago
Business Product Manager - Customer Success and Service
$100K - $120K *
Join a team that's dedicated to enhancing customer experiences through innovative digital solutions. Drive the implementation and optimization of technologies that bolster operational efficiency and s...
4 weeks ago
Business Product Manager - Customer Success and Service
$95K - $115K *
Elevate customer experiences by deploying innovative digital solutions. Collaborate with cross-functional teams to enhance operational efficiency and drive measurable results in a dynamic pharmacy env...
4 weeks ago
Principal Presales Engineer - ISV
$138K - $192K *
Champion technical pre-sales success, guiding customers through innovative solutions while building trust and lasting relationships. Drive complex projects, mentor engineers, and influence architectur...
2 days ago
$150K *
Accelerate progress at engaging high-value accounts while driving growth through strategic partnerships and new market opportunities. Play a vital role in delivering new revenue by closing enterprise...
5 days ago
$186K - $232K *
Champion the integration of advanced data security and management solutions, facilitating technical engagements and supporting account-level strategy while driving customer success through collaborati...
1 week ago
Senior Backend Software Engineer - Agent Platform
$132K - $182K *
Lead the charge in enhancing platform reliability as a Senior Software Engineer, tackling complex issues across services while driving innovative solutions to secure millions of devices. Collaborate w...
1 week ago
Systems Engineer - Ontario OR Quebec, Canada
$120K - $130K *
Elevate communication systems delivery by overseeing project technical aspects, conducting design and implementations, and ensuring successful customer acceptance for mission-critical communication so...
2 weeks ago
$120K - $150K *
Innovate scalable GTM systems by designing workflows and automations. Collaborate with sales and partnerships to optimize data integration, enhancing revenue execution through advanced technologies an...
4 weeks ago
Channel Account Executive - Agent & Affiliate, Remote US
$100K - $120K *
Unlock potential by driving sales conversions through our agent and affiliate network while managing the full sales cycle. Collaborate with partners and customers to deliver tailored cloud solutions t...
Reposted 6 days ago
$120K - $150K *
Discover a challenging enterprise sales role where you’ll manage the full sales cycle, engage with key decision-makers, and drive revenue in the cybersecurity sector while forming lasting business rel...
2 weeks ago
$100K - $120K *
Champion customer success by owning and driving sales for a robust territory. Elevate business growth through strategic relationship building and high-impact deals, while expertly managing multi-stake...
Reposted 1 week ago
$80K - $95K *
Join a team that shapes the future of sales in Canada by driving demand for cutting-edge RF/Microwave and power electronics. Collaborate with key clients to create strategic relationships and deliver...
2 days ago
$84K - $130K *
Unlock new sales opportunities by fostering customer relationships, analyzing market strategies, and presenting growth plans to enhance solution selling and customer satisfaction across your assigned...
Reposted 3 weeks ago
$120K - $145K *
Elevate your career by leading innovative data engineering efforts on an enterprise scale. Collaborate with technical teams to build reliable data products, streamline processes, and optimize data gov...
Reposted 1 week ago
$200K - $220K *
Lead and mentor a dynamic team, driving infrastructure reliability and delivery best practices while ensuring seamless engineering collaboration and operational excellence in a fast-paced, high-impact...
Yesterday
$160K - $175K *
Architect secure, scalable cloud solutions on Google Cloud Platform for federal workloads. Leverage expertise in compliance, DevSecOps, Kubernetes, and Infrastructure as Code to innovate enterprise en...
1 week ago
$178K - $230K *
Join an innovative team shaping the future of enterprise software solutions, mentoring engineers and leading projects through the entire Software Development Lifecycle using cutting-edge technologies...
3 weeks ago
Lead Information Security Engineer
$60K - $211K *
Engineer security solutions that safeguard internal environments through innovative design and integration. Collaborate with teams to optimize security architectures, automate processes, and enhance o...
Reposted 2 weeks ago
Continuous Threat Exposure Manager
$138K - $195K *
Join a team that drives security innovation through advanced strategies and automated workflows, ensuring protection of critical assets while enhancing operational efficiency in a dynamic environment...
Reposted today
Manager, Technical Implementation Services
$110K - $130K *
Lead the charge in delivering exceptional technical integration services while fostering team growth and operational excellence. Drive strategic customer partnerships to optimize systems and enhance s...
6 days ago
$180K - $200K *
Transform project execution by driving cross-functional alignment and establishing robust planning systems, ensuring scalability and predictability in design and engineering operations, while enhancin...
2 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.