Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Sr. Analyst, Data, AI and Insights
$130K - $150K *
Engineer a data-centric growth engine that enhances pipeline quality through insights, automation, and strategic execution. Collaborate across teams to drive measurable impact and continuous improveme...
2 weeks ago
$75K - $95K *
Advance technological innovation by managing engineering projects and solutions for enhancing cybersecurity, AI applications, and cloud technologies within the Department of the Navy's IT Division. En...
2 days ago
Account Executive, SMB Team Sales
$71K - $129K *
Contribute to small and medium business growth by acquiring new accounts, leveraging solution-based selling, and fostering strong customer relationships to exceed sales targets and enhance your sales...
2 days ago
Account Executive, SMB Team Sales
$43K - $129K *
Empower your sales career by driving account acquisition across multiple territories. Collaborate with a dynamic team to leverage solution-based selling techniques, negotiate deals, and exceed targets...
2 days ago
Mid Cloud Network Engineer (Azure)
$112K - $168K *
Drive the development of cloud-native applications in Microsoft Azure, collaborating across teams to deliver high-performance solutions while modernizing systems and executing Agile methodologies for...
2 weeks ago
Account Executive - Auto Industry, (Advertising Martech & Agencies) - Remote
$90K - $120K *
Drive revenue growth by leading digital sales initiatives for automotive advertisers. Collaborate with clients and internal teams to develop strategic solutions, leverage industry insights, and establ...
2 weeks ago
$85K - $120K *
Advance healthcare solutions by collaborating with clinicians and optimizing patient care processes. Take ownership of strategic initiatives, ensuring customer satisfaction and driving innovative supp...
3 weeks ago
$85K - $120K *
Drive optimal patient care solutions in large hospital systems by leveraging Masimo products and building strong clinician relationships to enhance workflow efficiency and customer satisfaction...
4 weeks ago
Partner Sales: Director, Business Development - GCP (BFS, NY)
$130K - $180K *
Join a dynamic team focused on securing new business, nurturing client relationships, and driving strategic value through innovative technology solutions. Leverage your industry insights to shape impa...
2 weeks ago
Clinical Education Manager (Remote - Southeast Region)
$91K *
Join a team that's dedicated to clinical innovation and education, enhancing the impact of Quantum Rehab and Stealth products across the nation through strategic engagement and resource development wi...
4 weeks ago
Clinical Education Manager (Remote - Southeast Region)
$91K *
Unlock potential by leading clinical innovation and education efforts. Collaborate across teams to enhance provider and clinician relationships while maximizing product presence and training opportuni...
4 weeks ago
$86K - $138K *
Inspire seamless transitions of next-gen voice communication systems by leading installations and troubleshooting efforts in fast-paced environments. Support critical operations with expert skills dur...
3 weeks ago
$115K - $121K *
Join a dynamic team directing multiple large-scale projects, enhancing quality and performance while solving complex challenges through data analysis and stakeholder collaboration. Lead project execut...
3 weeks ago
Senior Director, Global Professional Services (PS) Technology Services
$225K - $300K *
Shape the future of digital transformation as a Senior Director, leading global teams in operational excellence and strategic development to deliver high-quality software solutions in a collaborative...
Yesterday
$120K - $150K *
Champion the design and creation of an AI-native outbound engine, owning it from inception to execution. Drive innovative pipeline strategies and collaborate closely with leadership to optimize revenu...
Yesterday
NC3 Advanced Programs, Senior Program Manager
$235K - $254K *
Accelerate your career as a pivotal leader in managing complex programs supporting national security, combining hands-on execution and strategic development to drive growth in cutting-edge defense ini...
3 weeks ago
$80K - $110K *
Elevate your career by developing innovative automation solutions to enhance ERP applications and infrastructure support, while collaborating with a dynamic team and mentoring fellow engineers in a fu...
2 weeks ago
$90K - $120K *
Join our dynamic team to lead the AMER technical support group, enhancing customer experience while developing engineers. Drive operational excellence across complex platforms and foster on-going impr...
Reposted 6 days ago
$90K - $120K *
Shape customer success by driving innovative broadband solutions for Tier 2 providers. Engage with executive stakeholders and sales teams, fostering relationships and delivering tailored proposals to...
2 weeks ago
Senior Principal Systems Engineer (REMOTE)
$132K - $251K *
Play a key role in advancing engineering solutions by leading system developments and engaging in high-level project consultations with clients while fostering innovation in a collaborative remote env...
1 week ago
Senior Data Scientist (Market Research Analytics) - Remote, US-based only
$100K - $115K *
Elevate your career by leading advanced analytics initiatives, driving insights, and collaborating with teams to inform strategic decision-making in a dynamic and impactful environment...
1 week ago
$120K - $150K *
Build user interfaces and backend APIs as a full stack engineer. Collaborate with customers, manage the product lifecycle, and contribute to open-source projects with technologies like Go, TypeScript...
3 weeks ago
$120K - $140K *
Join a team that's redefining technical sales engineering by creating impactful solutions that bridge product and enterprise client needs, driving success through innovation and collaboration at the i...
3 weeks ago
Senior Staff Engineer – Commercial Field Service
$120K - $150K *
Transform customer operations by providing expert technical leadership, troubleshooting, and continuous improvement insights within the aviation field, ensuring optimal maintenance and support for jet...
1 week ago
Business Development Executive- Large Enterprise, Public Sector
$102K - $147K *
Join a team that drives new business opportunities with Large Enterprises, owning the full sales cycle and cultivating relationships with C-level executives to enhance client value and exceed sales ta...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.