Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$110K - $130K *
Join us to tackle complex challenges using modern technologies. Collaborate with diverse teams to design, develop, and implement full-stack applications that enhance business value while driving innov...
1 week ago
Senior Account Executive, Data Centers
$110K - $130K *
Join a team that's driving revenue growth in the booming data center market. You'll build client relationships, translate complex requirements into competitive solutions, and be a key player in a fast...
Yesterday
Senior Partner Sales Manager - Databricks
$150K - $180K *
Join a team that's driving innovative partner strategies to increase revenue through enterprise IT sales. Leverage your experience to build relationships and manage complex sales cycles, influencing C...
Today
Senior Partner Sales Manager - Databricks
$150K - $180K *
Engage with strategic partners to drive revenue growth through innovative sales strategies. Leverage your expertise in enterprise IT sales and develop executive relationships to establish preferred pa...
Today
Senior Partner Sales Manager - Databricks
$150K - $180K *
Lead transformative sales initiatives by cultivating strategic partnerships, driving growth and delivering revenue through new-logo acquisition while managing enterprise-level client relationships for...
Today
Senior Partner Sales Manager - Databricks
$150K - $180K *
Champion revenue growth and partnership synergies through strategic sales initiatives, driving acquisition of new logos while building executive relationships within the partner ecosystem to support d...
Today
Software Implementation Engineer
$80K - $95K *
Drive software implementation success by managing testing, training, and deployment of automated systems. Collaborate with teams to tailor solutions, ensuring seamless integration and customer satisfa...
Reposted 1 week ago
$122K - $205K *
Redefine your career by driving innovative network and cloud solutions. Utilize your extensive experience in system administration and infrastructure management to enhance performance, security, and c...
2 weeks ago
Senior System Integration Engineer, Memory
$196K - $310K *
Engineer and lead HBM & LPDDR integration for advanced SoCs, overseeing full-stack performance and stability from silicon to product launch. Drive innovation in memory systems with cross-domain expert...
Reposted yesterday
$95K - $115K *
Advance customer loyalty by managing relationships, analyzing needs, and optimizing processes. Lead onboarding and create strategies for enterprise clients, ensuring high satisfaction and strategic al...
2 weeks ago
Engineer II - Virtualization (Remote)
$100K - $145K *
Transform virtualization environments by engineering solutions, managing Linux servers, and automating tasks while ensuring optimal operation in a production setting. Collaborate across teams to innov...
2 weeks ago
$110K - $130K *
Drive the evolution of enterprise infrastructure by implementing innovative design and deployment strategies for hybrid VPC and IT systems supporting global operations and security compliance...
2 weeks ago
$85K - $100K *
Lead the charge in securing client environments by implementing and maintaining robust cloud security infrastructure, ensuring the integrity of systems and responsiveness to threats while collaboratin...
2 weeks ago
Senior Associate Technical Data Migration Consultant
$80K - $95K *
Reimagine healthcare data solutions by driving successful migration projects. Collaborate with cross-functional teams to ensure data accuracy and integrity while leveraging innovative tools to enhance...
3 weeks ago
Sr Quality & Administration Manager
$106K - $130K *
Join our team to elevate quality assurance and compliance while driving operational excellence across multiple business units. Your expertise will help mitigate risks and enhance member experiences th...
3 days ago
Senior Manager, Go-to-Market Marketing - Energy
$150K - $180K *
Accelerate the growth of our Energy business by leading the go-to-market marketing strategy. Collaborate with cross-functional teams to shape client-centric solutions, enhance market positioning, and...
4 weeks ago
Senior Manager, Go-to-Market Marketing - Energy
$135K - $160K *
Elevate your career by leading marketing strategy for Energy initiatives. Define and drive a differentiated go-to-market approach, collaborating across teams to align solutions with client needs, gene...
4 weeks ago
$104K - $173K *
Unlock potential by driving strategic partnerships and sales growth across North America, leveraging your expertise within the energy sector. Engage with key stakeholders to foster collaboration and a...
1 week ago
Strategic Customer Success Manager
$120K - $156K *
Champion customer success by providing strategic guidance and solutions, driving collaboration across teams to enhance operational efficiency for major clients while nurturing long-term partnerships...
Reposted 1 week ago
Remote Pre-Sales Security Systems Engineer - Access Control & CCTV
$95K - $115K *
Join a team that's dedicated to designing and supporting security solutions, ensuring client projects are successful while collaborating with diverse teams to implement cutting-edge electronic securit...
1 week ago
Sr Customer Success Manager (Armis/Veza)
$110K - $130K *
Empower customers to maximize value from the Armis platform by leading technical delivery and ensuring successful adoption. Collaborate across teams to drive success and align with business goals, fos...
1 week ago
Senior Technical Delivery Manager
$110K - $130K *
Empower the delivery of complex online assessment systems while ensuring rigorous planning, testing, and client satisfaction. Collaborate with technical teams and clients to manage risks and deploy mu...
2 weeks ago
Major Account Manager-Public Sector
$110K - $130K *
Lead the charge in building strategic relationships and driving enterprise-wide solutions in the Public Sector. Champion new business opportunities and cultivate client growth while ensuring successfu...
3 weeks ago
Field Sales Engineer - Richmond, VA
$110K - $125K *
Join a dynamic team to provide technical support for sales initiatives, focusing on pre- and post-sales engineering while collaborating closely with sales managers to drive growth and enhance customer...
1 week ago
$85K - $100K *
Drive quality assurance in field operations, ensuring compliance and system performance through inspections, testing, and collaboration. Liaise with teams to uphold safety and quality standards throug...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.