Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$110K - $130K *

Join us to tackle complex challenges using modern technologies. Collaborate with diverse teams to design, develop, and implement full-stack applications that enhance business value while driving innov...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join a team that's driving revenue growth in the booming data center market. You'll build client relationships, translate complex requirements into competitive solutions, and be a key player in a fast...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Join a team that's driving innovative partner strategies to increase revenue through enterprise IT sales. Leverage your experience to build relationships and manage complex sales cycles, influencing C...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Engage with strategic partners to drive revenue growth through innovative sales strategies. Leverage your expertise in enterprise IT sales and develop executive relationships to establish preferred pa...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Lead transformative sales initiatives by cultivating strategic partnerships, driving growth and delivering revenue through new-logo acquisition while managing enterprise-level client relationships for...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Champion revenue growth and partnership synergies through strategic sales initiatives, driving acquisition of new logos while building executive relationships within the partner ecosystem to support d...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Drive software implementation success by managing testing, training, and deployment of automated systems. Collaborate with teams to tailor solutions, ensuring seamless integration and customer satisfa...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$122K - $205K *

Redefine your career by driving innovative network and cloud solutions. Utilize your extensive experience in system administration and infrastructure management to enhance performance, security, and c...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$196K - $310K *

Engineer and lead HBM & LPDDR integration for advanced SoCs, overseeing full-stack performance and stability from silicon to product launch. Drive innovation in memory systems with cross-domain expert...

US-AnywhereRemote

Reposted yesterday

  •   11 - 15 years exp.  •   Information Technology

$95K - $115K *

Advance customer loyalty by managing relationships, analyzing needs, and optimizing processes. Lead onboarding and create strategies for enterprise clients, ensuring high satisfaction and strategic al...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $145K *

Transform virtualization environments by engineering solutions, managing Linux servers, and automating tasks while ensuring optimal operation in a production setting. Collaborate across teams to innov...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive the evolution of enterprise infrastructure by implementing innovative design and deployment strategies for hybrid VPC and IT systems supporting global operations and security compliance...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $100K *

Lead the charge in securing client environments by implementing and maintaining robust cloud security infrastructure, ensuring the integrity of systems and responsiveness to threats while collaboratin...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Reimagine healthcare data solutions by driving successful migration projects. Collaborate with cross-functional teams to ensure data accuracy and integrity while leveraging innovative tools to enhance...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$106K - $130K *

Join our team to elevate quality assurance and compliance while driving operational excellence across multiple business units. Your expertise will help mitigate risks and enhance member experiences th...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Accelerate the growth of our Energy business by leading the go-to-market marketing strategy. Collaborate with cross-functional teams to shape client-centric solutions, enhance market positioning, and...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$135K - $160K *

Elevate your career by leading marketing strategy for Energy initiatives. Define and drive a differentiated go-to-market approach, collaborating across teams to align solutions with client needs, gene...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$104K - $173K *

Unlock potential by driving strategic partnerships and sales growth across North America, leveraging your expertise within the energy sector. Engage with key stakeholders to foster collaboration and a...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$120K - $156K *

Champion customer success by providing strategic guidance and solutions, driving collaboration across teams to enhance operational efficiency for major clients while nurturing long-term partnerships...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Join a team that's dedicated to designing and supporting security solutions, ensuring client projects are successful while collaborating with diverse teams to implement cutting-edge electronic securit...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Empower customers to maximize value from the Armis platform by leading technical delivery and ensuring successful adoption. Collaborate across teams to drive success and align with business goals, fos...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Empower the delivery of complex online assessment systems while ensuring rigorous planning, testing, and client satisfaction. Collaborate with technical teams and clients to manage risks and deploy mu...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Lead the charge in building strategic relationships and driving enterprise-wide solutions in the Public Sector. Champion new business opportunities and cultivate client growth while ensuring successfu...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$110K - $125K *

Join a dynamic team to provide technical support for sales initiatives, focusing on pre- and post-sales engineering while collaborating closely with sales managers to drive growth and enhance customer...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$85K - $100K *

Drive quality assurance in field operations, ensuring compliance and system performance through inspections, testing, and collaboration. Liaise with teams to uphold safety and quality standards throug...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.