Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$111K - $192K *

Shape the future of data-driven applications by designing and building scalable backend services, collaborating across teams to enhance performance and usability while upholding engineering best pract...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Pioneer advanced optical assembly processes to drive product quality, manufacturing readiness, and scalability. Collaborate across teams to integrate solutions, refine processes, and oversee quality e...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Drive growth by managing strategic relationships across PET imaging centers, oncologists, and pharmacies. Collaborate with teams to optimize client education and improve access to molecular imaging so...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$134K - $230K *

Lead the charge in optimizing healthcare costs through analytics, driving team performance, and cultivating partnerships that enhance clinical services and support value-based medicine initiatives...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$130K - $180K *

Unlock strategic opportunities as a high-impact leader driving enterprise transformations while collaborating with executives to deliver cohesive, technology-driven solutions across managed services a...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$75K - $95K *

Partner with us to optimize enterprise applications by ensuring reliable performance and effective workflows. You'll liaise with diverse teams to enhance application integrity in a fast-paced environm...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$182K - $260K *

Shape the future of security architecture for agentic AI systems by creating and implementing robust, secure solutions that empower innovative applications and ensure data safety in a collaborative, f...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$149K - $198K *

Reimagine customer engagements by providing expert technical support during sales. Collaborate with sales and product teams to articulate value, resolve issues, and successfully close complex opportun...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$89K - $142K *

Lead the charge in enhancing population health strategies to improve care coordination, optimize health outcomes, and increase program efficiency across multiple lines of business and states, ensuring...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Optimize global network infrastructure as a Senior Network Engineer, combining architecture, hands-on engineering, and team leadership to enhance operational stability, security, and performance acros...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$75K - $125K *

Join a team that's shaping the future of payroll implementation. Drive innovative solutions, ensure client success, and collaborate across departments to enhance user experience and maintain data inte...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Business Services

$74K - $124K *

Contribute to innovative marketing strategies that drive customer engagement, acquisition, and loyalty across B2C and B2B channels. Leverage data insights to optimize campaigns and foster key partners...

US-AnywhereRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$74K - $124K *

Join a team that champions consumer-first marketing strategies, cultivating growth through innovative approaches. Drive client partnerships by delivering compelling messaging and data-driven insights...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$85K - $110K *

Advance your career by optimizing processes to enhance operational efficiency and quality. Collaborate with teams to implement data-driven solutions using Lean and Six Sigma methodologies, driving imp...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$149K - $170K *

Champion the future of technical documentation by leading a dynamic team, crafting user-friendly content, and defining innovative documentation strategies that enhance customer onboarding and engageme...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Information Technology

$133K - $165K *

Join a team that's dedicated to providing top-notch field service support, ensuring customer satisfaction through expert troubleshooting, installations, and maintenance of advanced Warehouse Robotics...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $120K *

Join a team that's dedicated to optimizing financial solutions through the development and maintenance of mainframe applications. Collaborate with clients and internal teams to enhance treasury manage...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $150K *

Transform our infrastructure by building secure, resilient systems in cloud and edge environments. Collaborate with cross-functional teams to ensure seamless deployment and operational excellence for...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$100K - $110K *

Unlock potential by assessing cybersecurity practices for defense contractors, ensuring compliance with CMMC standards. Engage in audits, documentation analysis, and risk mitigation within a collabora...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Technical Services

$110K - $145K *

Champion the enhancement of cybersecurity posture by identifying risks, coordinating incident responses, and implementing robust security controls. Collaborate with cross-functional teams to drive com...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Join a team that's leading Agile practices across multiple delivery teams in a dynamic, remote environment. Drive process improvements while collaborating with stakeholders and enhancing team producti...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $120K *

Empower your career by leading Agile delivery in a remote environment, collaborating across teams to ensure successful project execution and continuous improvement in a dynamic, technical landscape...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $120K *

Support Agile delivery teams on a major federal project by facilitating Scrum practices, improving processes, and enhancing team collaboration to deliver successful outcomes across multiple initiative...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $130K *

Lead multi-year environmental remediation projects, managing client relationships and ensuring quality while mentoring teams and supporting business development across the Western U.S...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$120K - $150K *

Drive the technical strategy for scalable systems across multiple platforms, ensuring alignment with business growth. Lead collaborative design efforts while remaining hands-on to build tools and infr...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.