Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$111K - $192K *
Shape the future of data-driven applications by designing and building scalable backend services, collaborating across teams to enhance performance and usability while upholding engineering best pract...
4 days ago
Senior Optical Assembly Process Engineer
$100K - $130K *
Pioneer advanced optical assembly processes to drive product quality, manufacturing readiness, and scalability. Collaborate across teams to integrate solutions, refine processes, and oversee quality e...
3 weeks ago
$100K - $130K *
Drive growth by managing strategic relationships across PET imaging centers, oncologists, and pharmacies. Collaborate with teams to optimize client education and improve access to molecular imaging so...
Reposted 1 week ago
Senior Director, Delta Analytics and Risk Adjustment - Remote
$134K - $230K *
Lead the charge in optimizing healthcare costs through analytics, driving team performance, and cultivating partnerships that enhance clinical services and support value-based medicine initiatives...
Yesterday
Solution Lead / Solution Director
$130K - $180K *
Unlock strategic opportunities as a high-impact leader driving enterprise transformations while collaborating with executives to deliver cohesive, technology-driven solutions across managed services a...
3 weeks ago
Application Analyst Senior | ERP Applications
$75K - $95K *
Partner with us to optimize enterprise applications by ensuring reliable performance and effective workflows. You'll liaise with diverse teams to enhance application integrity in a fast-paced environm...
1 week ago
Security Architect, Agentic AI
$182K - $260K *
Shape the future of security architecture for agentic AI systems by creating and implementing robust, secure solutions that empower innovative applications and ensure data safety in a collaborative, f...
3 weeks ago
Senior Sales Engineer - Key Accounts (Central)
$149K - $198K *
Reimagine customer engagements by providing expert technical support during sales. Collaborate with sales and product teams to articulate value, resolve issues, and successfully close complex opportun...
1 week ago
$89K - $142K *
Lead the charge in enhancing population health strategies to improve care coordination, optimize health outcomes, and increase program efficiency across multiple lines of business and states, ensuring...
4 days ago
$120K - $150K *
Optimize global network infrastructure as a Senior Network Engineer, combining architecture, hands-on engineering, and team leadership to enhance operational stability, security, and performance acros...
2 weeks ago
Payroll Implementation Manager
$75K - $125K *
Join a team that's shaping the future of payroll implementation. Drive innovative solutions, ensure client success, and collaborate across departments to enhance user experience and maintain data inte...
5 days ago
Sr. Growth Marketing Manager-Retail/OEM
$74K - $124K *
Contribute to innovative marketing strategies that drive customer engagement, acquisition, and loyalty across B2C and B2B channels. Leverage data insights to optimize campaigns and foster key partners...
Reposted 4 days ago
Sr. Growth Marketing Manager-Retail/OEM
$74K - $124K *
Join a team that champions consumer-first marketing strategies, cultivating growth through innovative approaches. Drive client partnerships by delivering compelling messaging and data-driven insights...
Reposted 4 days ago
Sr. Process Improvement Engineer/ LSSBB for the Health Plan - Remote
$85K - $110K *
Advance your career by optimizing processes to enhance operational efficiency and quality. Collaborate with teams to implement data-driven solutions using Lean and Six Sigma methodologies, driving imp...
1 week ago
Senior Manager, Technical Writing - Capital One Software (Remote)
$149K - $170K *
Champion the future of technical documentation by leading a dynamic team, crafting user-friendly content, and defining innovative documentation strategies that enhance customer onboarding and engageme...
1 month ago
Staff Field Service Engineer - Northern CA
$133K - $165K *
Join a team that's dedicated to providing top-notch field service support, ensuring customer satisfaction through expert troubleshooting, installations, and maintenance of advanced Warehouse Robotics...
3 weeks ago
Professional Services Technical Consultant
$90K - $120K *
Join a team that's dedicated to optimizing financial solutions through the development and maintenance of mainframe applications. Collaborate with clients and internal teams to enhance treasury manage...
1 week ago
$120K - $150K *
Transform our infrastructure by building secure, resilient systems in cloud and edge environments. Collaborate with cross-functional teams to ensure seamless deployment and operational excellence for...
Yesterday
Cybersecurity CMMC Engineer - US Remote
$100K - $110K *
Unlock potential by assessing cybersecurity practices for defense contractors, ensuring compliance with CMMC standards. Engage in audits, documentation analysis, and risk mitigation within a collabora...
Reposted today
$110K - $145K *
Champion the enhancement of cybersecurity posture by identifying risks, coordinating incident responses, and implementing robust security controls. Collaborate with cross-functional teams to drive com...
1 week ago
Scrum Master (Remote Opportunity)
$90K - $120K *
Join a team that's leading Agile practices across multiple delivery teams in a dynamic, remote environment. Drive process improvements while collaborating with stakeholders and enhancing team producti...
1 week ago
Scrum Master (Remote Opportunity)
$90K - $120K *
Empower your career by leading Agile delivery in a remote environment, collaborating across teams to ensure successful project execution and continuous improvement in a dynamic, technical landscape...
1 week ago
Scrum Master (Remote Opportunity)
$90K - $120K *
Support Agile delivery teams on a major federal project by facilitating Scrum practices, improving processes, and enhancing team collaboration to deliver successful outcomes across multiple initiative...
1 week ago
$100K - $130K *
Lead multi-year environmental remediation projects, managing client relationships and ensuring quality while mentoring teams and supporting business development across the Western U.S...
1 week ago
$120K - $150K *
Drive the technical strategy for scalable systems across multiple platforms, ensuring alignment with business growth. Lead collaborative design efforts while remaining hands-on to build tools and infr...
1 month ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.