Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$145K - $193K *

Unlock potential by leading the design of scalable AI architectures and integrating innovative solutions that drive business growth while ensuring security, reliability, and ethical practices in AI de...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$120K - $156K *

Innovate digital workspace solutions that enhance customer success through modern Microsoft technologies. Lead strategic architectural decisions, sales engagements, and technical implementations while...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $156K *

Empower enterprise customers by architecting transformative Digital Workspace solutions. Leverage cutting-edge Microsoft and cloud technologies while collaborating with sales and technical teams to dr...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $156K *

Lead transformative Digital Workspace solutions by leveraging Microsoft 365, Cloud, and Security technologies to design innovative architectures that align businesses with modern IT environments, whil...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $156K *

Shape the future of Digital Workspace solutions by partnering with sales teams to design and deliver innovative enterprise solutions that integrate Microsoft technologies, driving revenue growth and e...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $156K *

Engineer innovative Digital Workspace solutions, integrating Microsoft cloud technologies to enhance enterprise IT environments. Collaborate with sales and technical teams, providing consultative expe...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $156K *

Lead the charge in designing innovative Digital Workspace solutions while driving customer success through consultative selling and technical leadership. Be a trusted advisor, bridging business object...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $110K *

Help us empower customer success through strategic relationship management, ensuring clients achieve business outcomes. Leverage your expertise in banking solutions to engage stakeholders, drive renew...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K *

Join a team that's dedicated to designing and maintaining secure cloud and infrastructure solutions while collaborating across departments to deliver exceptional client support and proactive maintenan...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$85K - $102K *

Elevate your career by designing and maintaining secure client infrastructures. Join our team to tackle complex challenges in cloud solutions while collaborating with various stakeholders and mentorin...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive AI growth workflows that enhance internal and customer-facing processes. Collaborate cross-functionally to launch features quickly while analyzing metrics to improve business outcomes and custom...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Lead a dynamic team of engineers to shape the future of power systems. Oversee transmission studies, enhance client relations, and drive process improvements while developing talent and maintaining pr...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$115K - $160K *

Contribute to strategic advisory engagements focused on enhancing cybersecurity programs, developing tailored initiatives, and creating impactful reports for clients across diverse industries, while s...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Technical Services

$270K - $300K *

Unlock potential by driving business growth within existing accounts through a consultative sales approach. Collaborate effectively with customers to understand their needs and articulate our value, c...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive revenue growth and expand customer relationships in the Enterprise sector by coordinating sales efforts, leveraging AI solutions, and implementing strategic business plans to achieve quarterly t...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $170K *

Drive transformative sales by establishing key relationships with enterprise clients, leveraging consultative techniques to address their needs through innovative technology and solutions, while consi...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $130K *

Lead consulting projects that enhance client success through integrated solutions. Engage with enterprise clients, manage project lifecycles, and utilize best practices to deliver high-quality results...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $120K *

Join a team that's committed to transforming customer experiences by managing complex B2B SaaS implementations, ensuring seamless onboarding, and driving measurable value, while collaborating across f...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$105K - $231K *

Innovate with us to lead offensive security initiatives, overseeing complex penetration testing and red-team efforts. This strategic role enhances federal cybersecurity by mitigating threats and ensur...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$156K - $215K *

Advance your career by owning our cutting-edge AI Gateway infrastructure, collaborating cross-functionally to enhance reliability, scalability, and performance while mentoring peers and driving techni...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in driving revenue growth through strategic partnerships in the Salesforce ecosystem, focusing on complex deals and executive relationship management to position the company as the go...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Accelerate the performance of a dynamic claims team by leveraging your leadership skills and insurance expertise. Guide staff in achieving operational excellence while balancing management and hands-o...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$93K - $110K *

Contribute to customer success by delivering technical expertise and support in complex situations, focusing on product adoption and optimizing configurations for enterprise clients while collaboratin...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$231K - $429K *

Engage as a Senior Solution Architect, driving technical strategy and GSI partnerships. Shape complex data resilience solutions and influence partner roadmaps with your expertise in hybrid cloud envir...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Help us design and implement innovative security solutions that address real-world challenges, collaborating closely with customers to provide expert insights and support, while fostering technical ex...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.