Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Lead Product Manager Remote Assistance
$216K - $240K *
Lead the charge in defining and executing the remote assistance product strategy, collaborating across teams to ensure safe, efficient support for autonomous vehicle operations, optimizing workflows a...
3 days ago
Teamcenter PLM Technical Architect (Remote)
$82K - $193K *
Lead the charge in PLM transformation initiatives, driving Teamcenter implementations and ensuring best practices are followed. Collaborate cross-functionally to enhance customer processes and deliver...
1 month ago
$100K - $120K *
Champion software quality assurance across public sector IT projects by developing strategies, executing tests, and enhancing processes to ensure compliance and continuous improvement in a collaborati...
2 weeks ago
Regional Account Manager, SLED
$80K - $120K *
Unlock new business opportunities by managing key SLED accounts, driving sales cycles, and fostering partnerships. Collaborate effectively within the team to exceed quotas and achieve professional gro...
3 weeks ago
Regional Account Manager, SLED
$130K - $160K *
Unlock potential by driving sales success in the SLED segment through strategic account management, building customer relationships, and exceeding revenue targets. Enjoy ongoing support and opportunit...
3 weeks ago
Regional Account Manager, SLED
$130K - $160K *
Lead strategic sales efforts within the SLED sector, nurturing partnerships and driving revenue growth. Leverage your sales skills to manage a designated territory, engage with stakeholders, and achie...
3 weeks ago
Regional Account Manager, SLED
$80K - $120K *
Elevate your sales career by driving growth in the SLED sector through strategic partnerships and effective territory management, while consistently meeting performance metrics and enhancing customer...
3 weeks ago
Senior Structural Engineer - (Remote)
$140K - $190K *
Contribute to the design and implementation of advanced structural solutions for the Power sector, leading project teams to ensure timely delivery and innovative engineering practices across multiple...
2 weeks ago
$90K - $130K *
Contribute to strategic growth in Federal markets by driving customer acquisition, leveraging relationships, and collaborating effectively across teams to meet and exceed sales objectives. Engage deep...
2 weeks ago
Senior Platform, DevOps Engineer
$120K - $150K *
Elevate your career by designing and managing enterprise-grade Databricks platforms. Collaborate with cross-functional teams to ensure scalability, security, and optimization for data and AI initiativ...
2 weeks ago
Senior Implementation Specialist
$80K - $110K *
Drive seamless customer onboarding experiences by managing implementation projects and API integrations. Collaborate with cross-functional teams to ensure successful product adoption while mentoring n...
Yesterday
Technical Manager for Cloud Systems
$130K - $155K *
Champion cloud engineering excellence by leading teams in architecting, designing, and deploying robust multi-cloud infrastructures while ensuring operational reliability and security compliance for f...
3 weeks ago
$127K - $180K *
Shape the future of business operations by leading complex, cross-functional programs. Collaborate with senior leaders to drive transformation and deliver strategic initiatives that enhance organizati...
3 weeks ago
$135K - $150K *
Elevate client success by partnering with credit unions to optimize technology adoption and operational efficiency. Drive value realization through tailored engagement, ensuring the voice of the custo...
6 days ago
Senior Sales Engineer (Columbus, OH)
$100K - $130K *
Unlock potential by guiding financial institutions through digital transformation with expert technical sales leadership and strategic consulting on AI solutions, while fostering impactful relationshi...
3 weeks ago
$104K - $130K *
Redefine client relationships as the Senior OEM Program Manager, overseeing program execution, driving growth, and collaborating with cross-functional teams to enhance industry-leading software soluti...
2 weeks ago
Commercial Enablement Specialist
$58K - $110K *
Drive customer satisfaction by supporting sales and operations teams, enhancing order management, and optimizing processes. Collaborate across departments to ensure timely order fulfillment and effect...
Today
Senior Industrial Hygienist (Remote - Northeast Region)
$90K - $120K *
Unlock potential by leading industrial hygiene projects and mentoring a skilled team. Drive business development while ensuring compliance with health, safety, and environmental regulations in the Bui...
3 weeks ago
$173K - $288K *
Shape the future of enterprise sales by leading full-cycle strategies for multi-location clients, enhancing relationships, driving urgency, and closing complex deals while collaborating with cross-fun...
3 weeks ago
$111K - $192K *
Shape the future of data-driven applications by designing and building scalable backend services, collaborating across teams to enhance performance and usability while upholding engineering best pract...
4 days ago
Senior Optical Assembly Process Engineer
$100K - $130K *
Pioneer advanced optical assembly processes to drive product quality, manufacturing readiness, and scalability. Collaborate across teams to integrate solutions, refine processes, and oversee quality e...
3 weeks ago
$100K - $130K *
Drive growth by managing strategic relationships across PET imaging centers, oncologists, and pharmacies. Collaborate with teams to optimize client education and improve access to molecular imaging so...
Reposted 1 week ago
$153K - $191K *
Lead a global product line, driving strategy, development, and execution. Collaborate with cross-functional teams to manage product lifecycle, develop marketing initiatives, and achieve revenue and ma...
2 weeks ago
Application Analyst Senior | ERP Applications
$75K - $95K *
Partner with us to optimize enterprise applications by ensuring reliable performance and effective workflows. You'll liaise with diverse teams to enhance application integrity in a fast-paced environm...
1 week ago
Security Architect, Agentic AI
$182K - $260K *
Shape the future of security architecture for agentic AI systems by creating and implementing robust, secure solutions that empower innovative applications and ensure data safety in a collaborative, f...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.