Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$145K - $193K *
Unlock potential by leading the design of scalable AI architectures and integrating innovative solutions that drive business growth while ensuring security, reliability, and ethical practices in AI de...
1 week ago
Sr Solution Architect, 0365 - Remote
$120K - $156K *
Innovate digital workspace solutions that enhance customer success through modern Microsoft technologies. Lead strategic architectural decisions, sales engagements, and technical implementations while...
3 weeks ago
Sr Solution Architect, 0365 - Remote
$120K - $156K *
Empower enterprise customers by architecting transformative Digital Workspace solutions. Leverage cutting-edge Microsoft and cloud technologies while collaborating with sales and technical teams to dr...
3 weeks ago
Sr Solution Architect, 0365 - Remote
$120K - $156K *
Lead transformative Digital Workspace solutions by leveraging Microsoft 365, Cloud, and Security technologies to design innovative architectures that align businesses with modern IT environments, whil...
1 month ago
Sr Solution Architect, 0365 - Remote
$120K - $156K *
Shape the future of Digital Workspace solutions by partnering with sales teams to design and deliver innovative enterprise solutions that integrate Microsoft technologies, driving revenue growth and e...
1 month ago
Sr Solution Architect, 0365 - Remote
$120K - $156K *
Engineer innovative Digital Workspace solutions, integrating Microsoft cloud technologies to enhance enterprise IT environments. Collaborate with sales and technical teams, providing consultative expe...
1 month ago
Sr Solution Architect, 0365 - Remote
$120K - $156K *
Lead the charge in designing innovative Digital Workspace solutions while driving customer success through consultative selling and technical leadership. Be a trusted advisor, bridging business object...
3 weeks ago
$90K - $110K *
Help us empower customer success through strategic relationship management, ensuring clients achieve business outcomes. Leverage your expertise in banking solutions to engage stakeholders, drive renew...
3 weeks ago
$85K *
Join a team that's dedicated to designing and maintaining secure cloud and infrastructure solutions while collaborating across departments to deliver exceptional client support and proactive maintenan...
Yesterday
$85K - $102K *
Elevate your career by designing and maintaining secure client infrastructures. Join our team to tackle complex challenges in cloud solutions while collaborating with various stakeholders and mentorin...
Yesterday
$110K - $130K *
Drive AI growth workflows that enhance internal and customer-facing processes. Collaborate cross-functionally to launch features quickly while analyzing metrics to improve business outcomes and custom...
Reposted 2 weeks ago
$120K - $145K *
Lead a dynamic team of engineers to shape the future of power systems. Oversee transmission studies, enhance client relations, and drive process improvements while developing talent and maintaining pr...
2 weeks ago
Sr. Strategic Advisory Services Consultant (Remote)
$115K - $160K *
Contribute to strategic advisory engagements focused on enhancing cybersecurity programs, developing tailored initiatives, and creating impactful reports for clients across diverse industries, while s...
4 days ago
Senior Enterprise Account Executive, Growth | Central | Remote
$270K - $300K *
Unlock potential by driving business growth within existing accounts through a consultative sales approach. Collaborate effectively with customers to understand their needs and articulate our value, c...
1 week ago
Named Account Executive - Arizona
$110K - $130K *
Drive revenue growth and expand customer relationships in the Enterprise sector by coordinating sales efforts, leveraging AI solutions, and implementing strategic business plans to achieve quarterly t...
3 weeks ago
$160K - $170K *
Drive transformative sales by establishing key relationships with enterprise clients, leveraging consultative techniques to address their needs through innovative technology and solutions, while consi...
3 weeks ago
Senior Atlassian Technology Consultant
$110K - $130K *
Lead consulting projects that enhance client success through integrated solutions. Engage with enterprise clients, manage project lifecycles, and utilize best practices to deliver high-quality results...
4 weeks ago
Senior Strategic Implementation Specialist - Americas (West)
$100K - $120K *
Join a team that's committed to transforming customer experiences by managing complex B2B SaaS implementations, ensuring seamless onboarding, and driving measurable value, while collaborating across f...
1 week ago
Offensive Security Technical Lead
$105K - $231K *
Innovate with us to lead offensive security initiatives, overseeing complex penetration testing and red-team efforts. This strategic role enhances federal cybersecurity by mitigating threats and ensur...
1 week ago
Staff AI Platform Engineer, Infrastructure Services
$156K - $215K *
Advance your career by owning our cutting-edge AI Gateway infrastructure, collaborating cross-functionally to enhance reliability, scalability, and performance while mentoring peers and driving techni...
2 weeks ago
Partner Sales Senior Manager Salesforce (Software & Hi-Tech Vertical)
$150K - $180K *
Lead the charge in driving revenue growth through strategic partnerships in the Salesforce ecosystem, focusing on complex deals and executive relationship management to position the company as the go...
5 days ago
$80K - $95K *
Accelerate the performance of a dynamic claims team by leveraging your leadership skills and insurance expertise. Guide staff in achieving operational excellence while balancing management and hands-o...
5 days ago
$93K - $110K *
Contribute to customer success by delivering technical expertise and support in complex situations, focusing on product adoption and optimizing configurations for enterprise clients while collaboratin...
1 week ago
Senior Technical Alliances Lead, Security & AI
$231K - $429K *
Engage as a Senior Solution Architect, driving technical strategy and GSI partnerships. Shape complex data resilience solutions and influence partner roadmaps with your expertise in hybrid cloud envir...
Reposted 2 weeks ago
$120K - $150K *
Help us design and implement innovative security solutions that address real-world challenges, collaborating closely with customers to provide expert insights and support, while fostering technical ex...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.