Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$135K - $216K *
Lead delivery of multi-disciplinary cloud services in a federal environment. Oversee engineering, architecture, and operations to drive modernization, ensure compliance, and maintain performance. Coll...
Reposted 4 days ago
$70K - $95K *
Join a team that's creating cutting-edge cyber-intelligence solutions. You'll design, analyze, and integrate advanced security systems while collaborating across departments to enhance data protection...
3 days ago
Account Executive- St. Louis (Remote)
$90K - $100K *
Pioneer new business development as a key sales member, generating opportunities and building strong client relationships. Leverage your expertise to drive revenue growth and take charge of a dynamic...
4 weeks ago
$125K - $350K *
Champion innovative mechanical designs for critical data center projects, leading multidisciplinary teams through all phases of development. Enhance mechanical expertise while ensuring compliance and...
2 weeks ago
Senior Platform Engineer (Azure)
$150K - $175K *
Optimize platform solutions for complex enterprise challenges, collaborating with a skilled team to drive cloud migrations and DevOps transformations in Azure and AWS environments. Embrace continuous...
4 weeks ago
$80K - $120K *
Partner with us to drive enablement initiatives that empower sales teams in new customer acquisition. This role collaborates cross-functionally to refine strategies, deliver impactful training, and en...
Reposted yesterday
$90K - $120K *
Empower sales teams through innovative training and enablement strategies, enhancing their skills and confidence for new customer acquisition. Collaborate cross-functionally to drive measurable improv...
Reposted yesterday
Sr. Product Manager - Platform Engineering
$115K - $160K *
Elevate product leadership by shaping innovative platform capabilities that drive business growth, enhance collaboration with diverse teams, and ensure high-impact, scalable solutions...
Today
$80K - $120K *
Drive client success as you manage electronic payments relationships and advocate for financial institutions, ensuring exceptional service and enhancing product adoption across North America...
Reposted 4 days ago
Senior Sales Engineer - Boston
$250K - $300K *
Drive customer success by tailoring technical solutions to meet unique challenges. Collaborate with sales to highlight product value, advocate innovative storage solutions, and create seamless custome...
4 weeks ago
Customer Success Manager, Public Sector
$104K - $130K *
Drive customer success by building strategic relationships and empowering clients. Oversee account management from onboarding to renewal, utilizing insights to enhance platform adoption and secure exp...
2 days ago
Senior Business Process Analyst, Revenue Operations
$95K - $130K *
Join a team that's transforming business processes; lead end-to-end analysis on the Lead-to-Cash journey, collaborating with cross-functional stakeholders to document, enhance, and automate workflows...
1 week ago
Knowledge Center Manager (Remote)
$75K - $95K *
Champion diverse health information access by managing digital and physical collections, conducting research, and supporting health equity initiatives in a fast-paced environment to serve researchers...
Today
$125K - $130K *
Drive the evolution of business systems by leading initiatives, collaborating with IT, and managing projects to enhance operational efficiency and support strategic growth. Engage with stakeholders to...
Reposted today
$99K - $124K *
Partner with us to drive sustainable enhancements across the equity management platform. Collaborate with engineering teams to deliver high-quality solutions, manage sprint backlogs, and ensure clarit...
3 weeks ago
Senior Wholesale Account Executive
$90K - $120K *
Advance your career by managing wholesale relationships and driving new business opportunities. Cultivate partnerships with large carriers while showcasing value propositions to potential clients, all...
1 week ago
Account Executive - Higher Education
$160K - $200K *
Empower the growth of strategic partnerships in the Higher Education sector while driving revenue through innovative AI and storage solutions. Engage with key stakeholders to build relationships and c...
1 week ago
EDI-B2B Integration Technical Lead (Remote)
$107K - $204K *
Join a team that's leading EDI & B2B integration solutions, enhancing real-time connectivity between partners. You'll drive best practices, maintain systems, and ensure seamless communication, all whi...
3 weeks ago
$98K - $132K *
Accelerate progress at top academic and government accounts by leveraging technical expertise in Single Cell and Spatial profiling, driving significant growth and customer satisfaction through strateg...
Reposted 6 days ago
Senior Employee Experience Consultant - Remote
$84K - $108K *
Unlock potential by advancing employee experience strategies that drive engagement and inclusion. Collaborate with leaders to design effective initiatives while influencing organizational effectivenes...
1 week ago
Field Application Engineer, AI Factory
$132K - $253K *
Champion enterprise networking solutions by collaborating with OEM partners to ensure seamless ASIC integration, debugging, and deployment while providing technical guidance and support throughout the...
Reposted 3 days ago
$70K - $95K *
Drive innovation in traffic management by ensuring the seamless operation of communication networks and Intelligent Transportation Systems, collaborating with County staff to enhance safety and effici...
2 weeks ago
$90K - $120K *
Unlock potential by designing and supporting secure CI/CD pipelines across multi-cloud environments, collaborating with teams to deliver efficient software solutions and ensuring alignment with missio...
Yesterday
$155K - $175K *
Reimagine the future of technology as you lead architectural designs for complex, scalable systems. This role focuses on establishing standards and ensuring compliance for enterprise technologies in a...
2 weeks ago
Professional Services Consultant - Environmental Sciences
$75K - $101K *
Unlock potential by delivering impactful consulting projects for clients. Guide their workflow optimally using expert knowledge, conduct software trainings, and ensure successful project implementatio...
Reposted yesterday
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.