Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$160K - $170K *

Drive transformative sales by establishing key relationships with enterprise clients, leveraging consultative techniques to address their needs through innovative technology and solutions, while consi...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$100K - $120K *

Join a team that's redefining healthcare marketing by leading global campaigns for a renowned brand. You'll collaborate across functions, innovating strategies to enhance customer engagement and eleva...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Lead consulting projects that enhance client success through integrated solutions. Engage with enterprise clients, manage project lifecycles, and utilize best practices to deliver high-quality results...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $120K *

Join a team that's committed to transforming customer experiences by managing complex B2B SaaS implementations, ensuring seamless onboarding, and driving measurable value, while collaborating across f...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$156K - $215K *

Advance your career by owning our cutting-edge AI Gateway infrastructure, collaborating cross-functionally to enhance reliability, scalability, and performance while mentoring peers and driving techni...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in driving revenue growth through strategic partnerships in the Salesforce ecosystem, focusing on complex deals and executive relationship management to position the company as the go...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Accelerate the performance of a dynamic claims team by leveraging your leadership skills and insurance expertise. Guide staff in achieving operational excellence while balancing management and hands-o...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$93K - $110K *

Contribute to customer success by delivering technical expertise and support in complex situations, focusing on product adoption and optimizing configurations for enterprise clients while collaboratin...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$231K - $429K *

Engage as a Senior Solution Architect, driving technical strategy and GSI partnerships. Shape complex data resilience solutions and influence partner roadmaps with your expertise in hybrid cloud envir...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Help us design and implement innovative security solutions that address real-world challenges, collaborating closely with customers to provide expert insights and support, while fostering technical ex...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join us to tackle complex challenges using modern technologies. Collaborate with diverse teams to design, develop, and implement full-stack applications that enhance business value while driving innov...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join a team that's driving revenue growth in the booming data center market. You'll build client relationships, translate complex requirements into competitive solutions, and be a key player in a fast...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Join a team that's driving innovative partner strategies to increase revenue through enterprise IT sales. Leverage your experience to build relationships and manage complex sales cycles, influencing C...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Engage with strategic partners to drive revenue growth through innovative sales strategies. Leverage your expertise in enterprise IT sales and develop executive relationships to establish preferred pa...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Lead transformative sales initiatives by cultivating strategic partnerships, driving growth and delivering revenue through new-logo acquisition while managing enterprise-level client relationships for...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Champion revenue growth and partnership synergies through strategic sales initiatives, driving acquisition of new logos while building executive relationships within the partner ecosystem to support d...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Drive software implementation success by managing testing, training, and deployment of automated systems. Collaborate with teams to tailor solutions, ensuring seamless integration and customer satisfa...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$122K - $205K *

Redefine your career by driving innovative network and cloud solutions. Utilize your extensive experience in system administration and infrastructure management to enhance performance, security, and c...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$196K - $310K *

Engineer and lead HBM & LPDDR integration for advanced SoCs, overseeing full-stack performance and stability from silicon to product launch. Drive innovation in memory systems with cross-domain expert...

US-AnywhereRemote

Reposted yesterday

  •   11 - 15 years exp.  •   Information Technology

$95K - $115K *

Advance customer loyalty by managing relationships, analyzing needs, and optimizing processes. Lead onboarding and create strategies for enterprise clients, ensuring high satisfaction and strategic al...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $140K *

Collaborate with cross-functional teams to translate marketing initiatives into actionable technical solutions, driving product development and managing product lifecycles within the entertainment ind...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Media

$100K - $145K *

Transform virtualization environments by engineering solutions, managing Linux servers, and automating tasks while ensuring optimal operation in a production setting. Collaborate across teams to innov...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive the evolution of enterprise infrastructure by implementing innovative design and deployment strategies for hybrid VPC and IT systems supporting global operations and security compliance...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $100K *

Lead the charge in securing client environments by implementing and maintaining robust cloud security infrastructure, ensuring the integrity of systems and responsiveness to threats while collaboratin...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Reimagine healthcare data solutions by driving successful migration projects. Collaborate with cross-functional teams to ensure data accuracy and integrity while leveraging innovative tools to enhance...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.