Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$160K - $170K *
Drive transformative sales by establishing key relationships with enterprise clients, leveraging consultative techniques to address their needs through innovative technology and solutions, while consi...
4 weeks ago
Global Campaign Marketing Supervisor - Remote
$100K - $120K *
Join a team that's redefining healthcare marketing by leading global campaigns for a renowned brand. You'll collaborate across functions, innovating strategies to enhance customer engagement and eleva...
Today
Senior Atlassian Technology Consultant
$110K - $130K *
Lead consulting projects that enhance client success through integrated solutions. Engage with enterprise clients, manage project lifecycles, and utilize best practices to deliver high-quality results...
4 weeks ago
Senior Strategic Implementation Specialist - Americas (West)
$100K - $120K *
Join a team that's committed to transforming customer experiences by managing complex B2B SaaS implementations, ensuring seamless onboarding, and driving measurable value, while collaborating across f...
1 week ago
Staff AI Platform Engineer, Infrastructure Services
$156K - $215K *
Advance your career by owning our cutting-edge AI Gateway infrastructure, collaborating cross-functionally to enhance reliability, scalability, and performance while mentoring peers and driving techni...
2 weeks ago
Partner Sales Senior Manager Salesforce (Software & Hi-Tech Vertical)
$150K - $180K *
Lead the charge in driving revenue growth through strategic partnerships in the Salesforce ecosystem, focusing on complex deals and executive relationship management to position the company as the go...
5 days ago
$80K - $95K *
Accelerate the performance of a dynamic claims team by leveraging your leadership skills and insurance expertise. Guide staff in achieving operational excellence while balancing management and hands-o...
5 days ago
$93K - $110K *
Contribute to customer success by delivering technical expertise and support in complex situations, focusing on product adoption and optimizing configurations for enterprise clients while collaboratin...
1 week ago
Senior Technical Alliances Lead, Security & AI
$231K - $429K *
Engage as a Senior Solution Architect, driving technical strategy and GSI partnerships. Shape complex data resilience solutions and influence partner roadmaps with your expertise in hybrid cloud envir...
Reposted 2 weeks ago
$120K - $150K *
Help us design and implement innovative security solutions that address real-world challenges, collaborating closely with customers to provide expert insights and support, while fostering technical ex...
3 weeks ago
$110K - $130K *
Join us to tackle complex challenges using modern technologies. Collaborate with diverse teams to design, develop, and implement full-stack applications that enhance business value while driving innov...
1 week ago
Senior Account Executive, Data Centers
$110K - $130K *
Join a team that's driving revenue growth in the booming data center market. You'll build client relationships, translate complex requirements into competitive solutions, and be a key player in a fast...
Yesterday
Senior Partner Sales Manager - Databricks
$150K - $180K *
Join a team that's driving innovative partner strategies to increase revenue through enterprise IT sales. Leverage your experience to build relationships and manage complex sales cycles, influencing C...
Today
Senior Partner Sales Manager - Databricks
$150K - $180K *
Engage with strategic partners to drive revenue growth through innovative sales strategies. Leverage your expertise in enterprise IT sales and develop executive relationships to establish preferred pa...
Today
Senior Partner Sales Manager - Databricks
$150K - $180K *
Lead transformative sales initiatives by cultivating strategic partnerships, driving growth and delivering revenue through new-logo acquisition while managing enterprise-level client relationships for...
Today
Senior Partner Sales Manager - Databricks
$150K - $180K *
Champion revenue growth and partnership synergies through strategic sales initiatives, driving acquisition of new logos while building executive relationships within the partner ecosystem to support d...
Today
Software Implementation Engineer
$80K - $95K *
Drive software implementation success by managing testing, training, and deployment of automated systems. Collaborate with teams to tailor solutions, ensuring seamless integration and customer satisfa...
Reposted 1 week ago
$122K - $205K *
Redefine your career by driving innovative network and cloud solutions. Utilize your extensive experience in system administration and infrastructure management to enhance performance, security, and c...
2 weeks ago
Senior System Integration Engineer, Memory
$196K - $310K *
Engineer and lead HBM & LPDDR integration for advanced SoCs, overseeing full-stack performance and stability from silicon to product launch. Drive innovation in memory systems with cross-domain expert...
Reposted yesterday
$95K - $115K *
Advance customer loyalty by managing relationships, analyzing needs, and optimizing processes. Lead onboarding and create strategies for enterprise clients, ensuring high satisfaction and strategic al...
2 weeks ago
$125K - $140K *
Collaborate with cross-functional teams to translate marketing initiatives into actionable technical solutions, driving product development and managing product lifecycles within the entertainment ind...
Today
Engineer II - Virtualization (Remote)
$100K - $145K *
Transform virtualization environments by engineering solutions, managing Linux servers, and automating tasks while ensuring optimal operation in a production setting. Collaborate across teams to innov...
2 weeks ago
$110K - $130K *
Drive the evolution of enterprise infrastructure by implementing innovative design and deployment strategies for hybrid VPC and IT systems supporting global operations and security compliance...
2 weeks ago
$85K - $100K *
Lead the charge in securing client environments by implementing and maintaining robust cloud security infrastructure, ensuring the integrity of systems and responsiveness to threats while collaboratin...
2 weeks ago
Senior Associate Technical Data Migration Consultant
$80K - $95K *
Reimagine healthcare data solutions by driving successful migration projects. Collaborate with cross-functional teams to ensure data accuracy and integrity while leveraging innovative tools to enhance...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.