Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$66K - $104K *

Make your mark at the forefront of data center project management, overseeing asset control and resource allocation while ensuring timely and budget-conscious project delivery. Collaborate with divers...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Transform user workflows into polished iOS experiences, collaborating with military personnel to develop impactful technologies that enhance mission capabilities and save lives while working in a fast...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Consumer Technology

$179K - $234K *

Strategize and mentor a high-performing Solutions Engineering team driving rapid growth in commercial sectors while optimizing pre-sales processes and championing customer needs across cross-functiona...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in designing and maintaining essential integrations that enhance data flow across IT systems. Your expertise will ensure reliable and secure data exchanges, while effectively managing...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$91K - $169K *

Engage with key accounts to drive the full sales cycle for innovative telecom assurance solutions, enhancing customer satisfaction and market presence across North America. Collaborate with multi-disc...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$121K - $248K *

Transform your career by leading technical solutions globally, guiding customers through complex evaluations, and empowering teams with essential training and tools to scale operations effectively...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$121K - $248K *

Lead the charge in delivering top-tier pre-sales technical solutions, driving customer engagements, and creating robust enablement tools to scale field operations across diverse regions and enterprise...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$112K - $179K *

Empower the team by designing and deploying innovative ServiceNow catalog items and workflows. Collaborate with stakeholders to enhance user experience and automate processes, driving efficiency on th...

US-AnywhereRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Execute efficient telephony operations by managing ACD systems and enhancing call handling. Oversee integrations, ensure reliability, and maintain operational excellence to support the Customer Servic...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Drive operational excellence for client accounts by translating complex data into actionable insights. Partner with cross-functional teams to enhance client relationships, monitor performance, and imp...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$122K - $129K *

Join a dynamic team to facilitate Agile processes, ensuring timely delivery of projects by collaborating with cross-functional teams and stakeholders, and leading multiple Scrum teams to enhance overa...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $157K *

Analyze and design AI-driven digital journeys that integrate website engagement and HubSpot, ensuring smooth marketing operations and effective customer touchpoints throughout the prospect journey...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Drive customer success by implementing and managing complex technical deployments. Collaborate with teams to ensure seamless delivery and provide expert guidance throughout the onboarding journey, gua...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$160K - $169K *

Optimize system reliability and performance as you tackle complex engineering challenges. Engage with a dynamic team to monitor, respond to incidents, and develop automation tools vital for maintainin...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$105K - $176K *

Unlock potential by partnering with teams to customize tech solutions, ensuring client success and driving revenue growth through technical expertise in storage architectures while enhancing customer...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $140K *

Lead and optimize partner programs by collaborating across teams to enhance alignment, drive profitability, and support strategic growth initiatives, ensuring successful implementation and monitoring...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$86K - $138K *

Shape the future of aviation by applying advanced structural engineering to ensure the integrity and airworthiness of Army aircraft. Collaborate with teams to analyze designs, conduct testing, and dev...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $110K *

Partner with us to enhance our platform and develop innovative solutions. In this entry-level role, you will work on web applications, maintain code, and collaborate with teams to drive project succes...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $150K *

Shape advanced data solutions by designing and optimizing scalable data pipelines. This role drives the integration of cloud services, ensuring data quality for meaningful analytics and machine learni...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$96K - $119K *

Transform healthcare by serving as a subject matter expert for product implementations and customer success. Drive workflow design, training, and optimization, ensuring the best strategies for client...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Unlock potential by resolving complex infrastructure issues, ensuring seamless operations in high-performance computing environments. Collaborate with engineering teams to enhance processes and mentor...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$96K - $128K *

Join our team to drive strategic sales of advanced scientific instruments, fostering key customer relationships in diverse markets. Leverage your technical expertise and account management skills to d...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$88K - $105K *

Provide expert guidance and proactive support to enhance customer satisfaction and retention, while building strong relationships with key stakeholders to ensure effective use of eClinical software wi...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Elevate your career by collaborating with diverse stakeholders to design and present innovative solutions tailored to client needs. Leverage your technical expertise while engaging in a dynamic work e...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$170K - $180K *

Discover new market opportunities by proactively engaging with mid-market and enterprise clients, managing pipelines, and collaborating closely with leadership to close deals in a dynamic, travel-frie...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.