Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$66K - $104K *
Make your mark at the forefront of data center project management, overseeing asset control and resource allocation while ensuring timely and budget-conscious project delivery. Collaborate with divers...
3 weeks ago
$110K - $130K *
Transform user workflows into polished iOS experiences, collaborating with military personnel to develop impactful technologies that enhance mission capabilities and save lives while working in a fast...
Yesterday
Manager - Solutions Engineering | DX
$179K - $234K *
Strategize and mentor a high-performing Solutions Engineering team driving rapid growth in commercial sectors while optimizing pre-sales processes and championing customer needs across cross-functiona...
3 weeks ago
$110K - $130K *
Lead the charge in designing and maintaining essential integrations that enhance data flow across IT systems. Your expertise will ensure reliable and secure data exchanges, while effectively managing...
2 weeks ago
$91K - $169K *
Engage with key accounts to drive the full sales cycle for innovative telecom assurance solutions, enhancing customer satisfaction and market presence across North America. Collaborate with multi-disc...
2 weeks ago
Solution Architect, Exposure Management
$121K - $248K *
Transform your career by leading technical solutions globally, guiding customers through complex evaluations, and empowering teams with essential training and tools to scale operations effectively...
2 weeks ago
Solution Architect, Exposure Management
$121K - $248K *
Lead the charge in delivering top-tier pre-sales technical solutions, driving customer engagements, and creating robust enablement tools to scale field operations across diverse regions and enterprise...
2 weeks ago
ServiceNow Service Catalog Developer
$112K - $179K *
Empower the team by designing and deploying innovative ServiceNow catalog items and workflows. Collaborate with stakeholders to enhance user experience and automate processes, driving efficiency on th...
Reposted 6 days ago
$90K - $110K *
Execute efficient telephony operations by managing ACD systems and enhancing call handling. Oversee integrations, ensure reliability, and maintain operational excellence to support the Customer Servic...
2 weeks ago
Client Delivery Manager - Revenue Cycle (REMOTE)
$80K - $95K *
Drive operational excellence for client accounts by translating complex data into actionable insights. Partner with cross-functional teams to enhance client relationships, monitor performance, and imp...
Today
$122K - $129K *
Join a dynamic team to facilitate Agile processes, ensuring timely delivery of projects by collaborating with cross-functional teams and stakeholders, and leading multiple Scrum teams to enhance overa...
2 days ago
Sr. Marketing Automation Specialist — Digital Experience
$110K - $157K *
Analyze and design AI-driven digital journeys that integrate website engagement and HubSpot, ensuring smooth marketing operations and effective customer touchpoints throughout the prospect journey...
3 days ago
$100K - $120K *
Drive customer success by implementing and managing complex technical deployments. Collaborate with teams to ensure seamless delivery and provide expert guidance throughout the onboarding journey, gua...
1 week ago
$160K - $169K *
Optimize system reliability and performance as you tackle complex engineering challenges. Engage with a dynamic team to monitor, respond to incidents, and develop automation tools vital for maintainin...
1 week ago
Senior Pre-Sales Systems Engineer, Federal Civilian (Washington, DC)
$105K - $176K *
Unlock potential by partnering with teams to customize tech solutions, ensuring client success and driving revenue growth through technical expertise in storage architectures while enhancing customer...
3 weeks ago
$110K - $140K *
Lead and optimize partner programs by collaborating across teams to enhance alignment, drive profitability, and support strategic growth initiatives, ensuring successful implementation and monitoring...
1 week ago
Aviation Structural Engineering, Lead Associate
$86K - $138K *
Shape the future of aviation by applying advanced structural engineering to ensure the integrity and airworthiness of Army aircraft. Collaborate with teams to analyze designs, conduct testing, and dev...
3 weeks ago
$80K - $110K *
Partner with us to enhance our platform and develop innovative solutions. In this entry-level role, you will work on web applications, maintain code, and collaborate with teams to drive project succes...
Reposted 1 week ago
Senior Data Engineer - Advanced Data Integration & Cloud Solutions
$130K - $150K *
Shape advanced data solutions by designing and optimizing scalable data pipelines. This role drives the integration of cloud services, ensuring data quality for meaningful analytics and machine learni...
5 days ago
$96K - $119K *
Transform healthcare by serving as a subject matter expert for product implementations and customer success. Drive workflow design, training, and optimization, ensuring the best strategies for client...
1 week ago
$110K - $130K *
Unlock potential by resolving complex infrastructure issues, ensuring seamless operations in high-performance computing environments. Collaborate with engineering teams to enhance processes and mentor...
3 weeks ago
$96K - $128K *
Join our team to drive strategic sales of advanced scientific instruments, fostering key customer relationships in diverse markets. Leverage your technical expertise and account management skills to d...
Reposted 1 week ago
$88K - $105K *
Provide expert guidance and proactive support to enhance customer satisfaction and retention, while building strong relationships with key stakeholders to ensure effective use of eClinical software wi...
1 month ago
$90K - $110K *
Elevate your career by collaborating with diverse stakeholders to design and present innovative solutions tailored to client needs. Leverage your technical expertise while engaging in a dynamic work e...
1 week ago
$170K - $180K *
Discover new market opportunities by proactively engaging with mid-market and enterprise clients, managing pipelines, and collaborating closely with leadership to close deals in a dynamic, travel-frie...
5 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.