Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$135K - $216K *

Lead delivery of multi-disciplinary cloud services in a federal environment. Oversee engineering, architecture, and operations to drive modernization, ensure compliance, and maintain performance. Coll...

US-AnywhereRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Information Technology

$70K - $95K *

Join a team that's creating cutting-edge cyber-intelligence solutions. You'll design, analyze, and integrate advanced security systems while collaborating across departments to enhance data protection...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $100K *

Pioneer new business development as a key sales member, generating opportunities and building strong client relationships. Leverage your expertise to drive revenue growth and take charge of a dynamic...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $350K *

Champion innovative mechanical designs for critical data center projects, leading multidisciplinary teams through all phases of development. Enhance mechanical expertise while ensuring compliance and...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$150K - $175K *

Optimize platform solutions for complex enterprise challenges, collaborating with a skilled team to drive cloud migrations and DevOps transformations in Azure and AWS environments. Embrace continuous...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $120K *

Partner with us to drive enablement initiatives that empower sales teams in new customer acquisition. This role collaborates cross-functionally to refine strategies, deliver impactful training, and en...

US-AnywhereRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Empower sales teams through innovative training and enablement strategies, enhancing their skills and confidence for new customer acquisition. Collaborate cross-functionally to drive measurable improv...

US-AnywhereRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Business Services

$115K - $160K *

Elevate product leadership by shaping innovative platform capabilities that drive business growth, enhance collaboration with diverse teams, and ensure high-impact, scalable solutions...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$80K - $120K *

Drive client success as you manage electronic payments relationships and advocate for financial institutions, ensuring exceptional service and enhancing product adoption across North America...

US-AnywhereRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$250K - $300K *

Drive customer success by tailoring technical solutions to meet unique challenges. Collaborate with sales to highlight product value, advocate innovative storage solutions, and create seamless custome...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$104K - $130K *

Drive customer success by building strategic relationships and empowering clients. Oversee account management from onboarding to renewal, utilizing insights to enhance platform adoption and secure exp...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $130K *

Join a team that's transforming business processes; lead end-to-end analysis on the Lead-to-Cash journey, collaborating with cross-functional stakeholders to document, enhance, and automate workflows...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$75K - $95K *

Champion diverse health information access by managing digital and physical collections, conducting research, and supporting health equity initiatives in a fast-paced environment to serve researchers...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$125K - $130K *

Drive the evolution of business systems by leading initiatives, collaborating with IT, and managing projects to enhance operational efficiency and support strategic growth. Engage with stakeholders to...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Finance & Insurance

$99K - $124K *

Partner with us to drive sustainable enhancements across the equity management platform. Collaborate with engineering teams to deliver high-quality solutions, manage sprint backlogs, and ensure clarit...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $120K *

Advance your career by managing wholesale relationships and driving new business opportunities. Cultivate partnerships with large carriers while showcasing value propositions to potential clients, all...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$160K - $200K *

Empower the growth of strategic partnerships in the Higher Education sector while driving revenue through innovative AI and storage solutions. Engage with key stakeholders to build relationships and c...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$107K - $204K *

Join a team that's leading EDI & B2B integration solutions, enhancing real-time connectivity between partners. You'll drive best practices, maintain systems, and ensure seamless communication, all whi...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$98K - $132K *

Accelerate progress at top academic and government accounts by leveraging technical expertise in Single Cell and Spatial profiling, driving significant growth and customer satisfaction through strateg...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$84K - $108K *

Unlock potential by advancing employee experience strategies that drive engagement and inclusion. Collaborate with leaders to design effective initiatives while influencing organizational effectivenes...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$132K - $253K *

Champion enterprise networking solutions by collaborating with OEM partners to ensure seamless ASIC integration, debugging, and deployment while providing technical guidance and support throughout the...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $95K *

Drive innovation in traffic management by ensuring the seamless operation of communication networks and Intelligent Transportation Systems, collaborating with County staff to enhance safety and effici...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Unlock potential by designing and supporting secure CI/CD pipelines across multi-cloud environments, collaborating with teams to deliver efficient software solutions and ensuring alignment with missio...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$155K - $175K *

Reimagine the future of technology as you lead architectural designs for complex, scalable systems. This role focuses on establishing standards and ensuring compliance for enterprise technologies in a...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$75K - $101K *

Unlock potential by delivering impactful consulting projects for clients. Guide their workflow optimally using expert knowledge, conduct software trainings, and ensure successful project implementatio...

US-AnywhereRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.