Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Principal Success Manager - Strategic Accounts
$120K - $150K *
Empower Fortune 500 clients by driving post-sale success, enhancing value, and ensuring long-term relationships. Act as a strategic advisor while collaborating across functions to optimize outcomes an...
2 days ago
$105K - $150K *
Champion your career by leading the development of impactful proposals for the PBM market, ensuring clarity and compliance while collaborating with cross-functional teams to articulate strategic value...
Reposted 2 weeks ago
Senior Data Warehouse/Integration Engineer
$90K - $130K *
Drive the development and modernization of large-scale enterprise data integration solutions. Utilize strong Informatica PowerCenter and SQL expertise to support complex data environments and enhance...
1 week ago
$100K *
Unlock opportunities by exceeding sales quotas and delivering HCM/WFM solutions. Engage with decision-makers, identify needs, and craft tailored proposals for impactful business results within your de...
Reposted 1 week ago
$75K - $95K *
Lead the charge in field service operations, overseeing transformer assembly, maintenance, and safety compliance while managing crews and ensuring optimal project execution across diverse environmenta...
Reposted 1 week ago
Tech Lead Field Application Engineer
$120K - $160K *
Partner with us to elevate customer success through technical leadership in deploying innovative connectivity solutions, driving hands-on system-level debug, and shaping next-gen product roadmaps for...
3 weeks ago
Senior Product Manager, Hyperscale/Data Center
$123K - $164K *
Drive your career forward as you lead the Data Center infrastructure services, collaborating across teams to define strategies, execute plans, and build impactful solutions in a rapidly evolving marke...
Reposted 2 weeks ago
Strategic Account Executive - School - CA and NV
$80K - $120K *
Explore your potential as a strategic partner in K-12 education, driving engagement and successful adoption of innovative literacy solutions. Elevate relationships with educators to foster impactful l...
1 month ago
Security Analyst, Information Security
$80K - $110K *
Take ownership of information security standards and frameworks, managing documentation and policies. Collaborate with cross-functional teams to analyze risks and develop robust security solutions whi...
5 days ago
Remote Site Service Supervisor
$78K - $98K *
Lead the charge in delivering exceptional customer service by supervising remote and resident service teams, ensuring policy adherence, enhancing market share, and driving customer satisfaction throug...
5 days ago
SW Engineer Manager - Cloud Data
$120K - $150K *
Empower your engineering career by leading a dynamic team in building a transformative cloud data platform that delivers actionable insights through cutting-edge data technologies. Enjoy a collaborati...
1 week ago
Project & Program Management IV
$92K - $154K *
Drive successful project outcomes by leading high-impact initiatives from start to finish. Leverage expertise in project management methodologies and collaboration across teams to align projects with...
Reposted today
Project & Program Management IV
$92K - $154K *
Transform project outcomes by leading cross-functional teams, executing complex initiatives, and ensuring alignment with strategic goals. Leverage your project management expertise to guide projects f...
Reposted yesterday
Account Executive - Screening (St. Louis South)
$116K - $133K *
Transform early cancer detection strategies by collaborating with healthcare providers to promote innovative blood tests. Drive impactful sales initiatives aimed at improving patient outcomes and expa...
6 days ago
Partner Customer Success Manager
$120K - $130K *
Champion partner success by guiding MSSP/MSP relationships post-sale, driving adoption, optimizing performance, and enabling growth through strategic collaborations and exceptional technical support...
4 weeks ago
Senior AI Engineer (Agent OS Platform)
$168K - $224K *
Lead the charge in designing and implementing core platform services for AI agents. Collaborate with cross-functional teams to ensure robust workflows, reliable tools, and compliance within high-stake...
2 weeks ago
$100K - $140K *
Help us drive innovation in temperature monitoring solutions for food industries. Forge key relationships with national accounts, achieve sales targets, and analyze market trends to enhance our Cargo...
1 week ago
$110K - $165K *
Unlock your potential as a Strategic Account Executive where you'll drive sales growth and develop strategic relationships with key national clients in temperature monitoring solutions. Your insights...
1 week ago
$128K - $173K *
Champion telecommunications transformation by performing critical field surveys and installations for military modernization projects, ensuring precision in design support and infrastructure integrity...
4 weeks ago
Technical + CS Enablement Manager
$101K - $157K *
Empower customer success and technical teams by developing innovative training programs that drive performance and growth. Collaborate cross-functionally to enhance onboarding, skills, and measurable...
2 weeks ago
Senior Growth Manager, Re-engagement
$127K - $223K *
Lead the charge in optimizing user journeys for engagement and retention. Design multi-channel re-engagement strategies for high-value client interactions, focusing on maximizing long-term value throu...
Today
$70K - $117K *
Innovate cutting-edge shipboard electronic systems to enhance maritime operations. Collaborate with teams to support Military Sealift Command through design, engineering, and technical analysis on spe...
Yesterday
$70K - $117K *
Help us manage and enhance shipboard electronic systems to support safe and reliable maritime operations. Leverage technical expertise in navigation, communications, and system integration to ensure o...
2 weeks ago
$100K - $150K *
InfluxData is seeking an Enterprise Account Executive to drive sales and manage the entire sales lifecycle for mid and large-sized organizations. The role involves building a sustainable pipeline, est...
Reposted 1 week ago
Senior Project Manager - Transmission Siting
$99K - $152K *
Elevate your career by leading electric transmission siting projects, managing client relationships, and delivering quality assurance across complex initiatives while fostering collaboration within mu...
4 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.