Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$138K - $203K *

Develop, deploy, and manage robust, scalable backend services using Kubernetes, Terraform, and cloud technologies. Drive high standards in code quality and observability while mentoring engineers in a...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Take ownership of critical IT systems management, ensuring effective installation, maintenance, and security. Enhance operational efficiency and responsiveness to user needs through proactive monitori...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Accelerate progress at a leading firm by designing and analyzing Civil systems. Your expertise will ensure compliance, safety, and operational performance in mission-critical environments, working col...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $110K *

Contribute to the effective management of the ServiceNow platform, ensuring optimal performance and user satisfaction through system upgrades, troubleshooting, reporting, and collaboration with stakeh...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $140K *

Engineer and enhance network security solutions while implementing Zero Trust principles. Oversee SD-WAN architecture across global sites, ensuring robust and secure network performance in a dynamic e...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $110K *

Empower teams by leading technical implementations, ensuring seamless integration of systems and robust support in healthcare environments, while collaborating across departments for optimal client sa...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $110K *

Empower growth by operationalizing strategic partner relationships within the automotive aftermarket. Drive successful integration and execution of channel initiatives while collaborating across teams...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Join a team that's dedicated to maintaining IT systems, ensuring security, and providing proactive support. This role involves managing hardware, software, and applications, delivering crucial support...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Oversee installation and maintenance of IT systems and applications, ensuring optimal performance and security compliance. Manage incidents, support users, and coordinate upgrades to support organizat...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Transform IT services by ensuring optimal performance and security of systems, monitoring hardware, and supporting customer applications with a focus on reliability and operational excellence...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $110K *

Support critical IT operations by managing systems, applications, and hardware to ensure seamless service delivery while maintaining security compliance and system performance...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$86K - $133K *

Join us to ensure optimal IT service delivery by managing system installations, security protocols, and technical support for diverse hardware and applications in a mission-critical environment, suppo...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $134K *

Join a team that's pioneering large-scale Data Center builds and AI projects. You'll coordinate cross-functional teams, manage project timelines, and enhance processes while delivering innovative solu...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead innovative AI solutions to transform healthcare workflows. Collaborate with non-technical teams to design and implement AI-powered applications, automating processes and enhancing efficiency acro...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Manage technical and administrative tasks in Empower, supporting system implementation and maintenance while ensuring expertise in earned value management and reporting...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$160K - $190K *

Lead the charge in defining and executing AI platform architecture for advanced cybersecurity solutions, ensuring scalable technical frameworks align with product strategy and customer maturity levels...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $200K *

Pioneer enterprise technology infrastructure as a strategic hands-on leader, driving revenue systems and data platforms. Your efforts will shape company growth, integrating tech and AI, while guiding...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Join a team that's driving net-new logo acquisition in the Hi-Tech sector across the U.S., developing strategies, and building executive relationships to foster sustainable growth and meet ambitious r...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$163K - $195K *

Manage and enhance the risk management program, ensuring compliance and operational integrity. Collaborate across departments to identify, analyze, and mitigate risks, supporting informed decision-mak...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$81K - $110K *

Transform your career by developing automated testing frameworks to ensure software functionality. Collaborate with cross-functional teams to deliver high-quality products while participating in the c...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Unlock potential by leading innovative container infrastructure projects. In this senior consulting role, you'll implement cutting-edge solutions in modern cloud environments, traveling to work closel...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join our team to drive sales success, leverage your expertise in healthcare IT solutions, and develop relationships with key stakeholders to foster growth in your assigned territory through innovative...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$156K - $196K *

Oversee security engineering efforts that enhance infrastructure and application safety. Collaborate on threat modeling and vulnerability assessments while automating processes and ensuring compliance...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$156K - $218K *

Join a team that's redefining security architecture for a leading platform. You'll lead strategic initiatives in identity management, enhance access controls, and ensure compliance while collaborating...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$96K - $151K *

Empower small and mid-sized businesses with tailored solutions, driving customer success through innovative sales strategies and consultative engagement. Collaborate with teams to enhance product offe...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.