Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Lead Engineer - End User Computing
$151K - $221K *
Shape the future of digital workplaces by leading endpoint engineering, driving technology innovation, and fostering operational excellence across diverse teams, enhancing employee experience in a sec...
6 days ago
Technical Project Engineer, Senior Advisor
$146K - $234K *
Unlock your potential as you support strategic growth and operational excellence in healthcare supply chain management, driving client satisfaction while collaborating with business development and op...
Today
Senior Professional Services Analyst (Remote US/CAN)
$120K - $130K *
Empower clients to master supply chain risk analysis while ensuring compliance in complex regulatory environments. Collaborate with customers to uncover insights and drive engagement through expert pr...
1 week ago
Staff Software Development Engineer - SDM
$150K - $180K *
Drive the technical direction of complex distributed systems, guiding architectural decisions and mentoring teams. Leverage expertise in Go, security, and cloud to tackle high-impact challenges and es...
3 weeks ago
$145K - $150K *
Join our team to engineer and optimize AWS environments for federal IT systems, ensuring high performance and compliance. Collaborate with stakeholders to tackle technical challenges while mentoring j...
Reposted 2 weeks ago
$110K - $130K *
Drive customer success as a strategic technical advisor, optimizing solutions and enhancing operational performance for key clients. Leverage deep expertise to manage complex environments and lead ini...
Today
Senior Partner Sales Manager - Commerce
$150K - $180K *
Innovate and drive partner sales strategies, combining entrepreneurial spirit with revenue growth tactics. Build relationships across the commerce ecosystem, manage complex sales cycles, and co-develo...
2 days ago
$150K - $180K *
Lead the charge in digital marketing and commerce strategies to drive client growth. Collaborate with enterprise clients and optimize technology solutions that enhance customer engagement and revenue...
2 weeks ago
$150K - $180K *
Transform client digital strategies by driving marketing, commerce, and loyalty solutions to enhance engagement and revenue growth. Leverage expertise in top platforms to design impactful experiences...
2 weeks ago
$90K - $110K *
Take ownership of critical IT systems management, ensuring effective installation, maintenance, and security. Enhance operational efficiency and responsiveness to user needs through proactive monitori...
2 weeks ago
$138K - $203K *
Develop, deploy, and manage robust, scalable backend services using Kubernetes, Terraform, and cloud technologies. Drive high standards in code quality and observability while mentoring engineers in a...
3 weeks ago
$90K - $110K *
Accelerate progress at a leading firm by designing and analyzing Civil systems. Your expertise will ensure compliance, safety, and operational performance in mission-critical environments, working col...
1 week ago
$130K - $140K *
Engineer and enhance network security solutions while implementing Zero Trust principles. Oversee SD-WAN architecture across global sites, ensuring robust and secure network performance in a dynamic e...
Reposted 2 weeks ago
ServiceNow Platform Administrator
$90K - $110K *
Contribute to the effective management of the ServiceNow platform, ensuring optimal performance and user satisfaction through system upgrades, troubleshooting, reporting, and collaboration with stakeh...
Reposted 3 weeks ago
Project & Program Management III
$80K - $134K *
Join a team that's pioneering large-scale Data Center builds and AI projects. You'll coordinate cross-functional teams, manage project timelines, and enhance processes while delivering innovative solu...
Yesterday
$90K - $110K *
Join a team that's dedicated to maintaining IT systems, ensuring security, and providing proactive support. This role involves managing hardware, software, and applications, delivering crucial support...
2 weeks ago
$90K - $110K *
Oversee installation and maintenance of IT systems and applications, ensuring optimal performance and security compliance. Manage incidents, support users, and coordinate upgrades to support organizat...
2 weeks ago
$90K - $110K *
Transform IT services by ensuring optimal performance and security of systems, monitoring hardware, and supporting customer applications with a focus on reliability and operational excellence...
2 weeks ago
$90K - $110K *
Support critical IT operations by managing systems, applications, and hardware to ensure seamless service delivery while maintaining security compliance and system performance...
2 weeks ago
Sr Implementation Engineer - Oregon, Washington
$80K - $110K *
Empower teams by leading technical implementations, ensuring seamless integration of systems and robust support in healthcare environments, while collaborating across departments for optimal client sa...
3 weeks ago
$90K - $110K *
Empower growth by operationalizing strategic partner relationships within the automotive aftermarket. Drive successful integration and execution of channel initiatives while collaborating across teams...
5 days ago
$86K - $133K *
Join us to ensure optimal IT service delivery by managing system installations, security protocols, and technical support for diverse hardware and applications in a mission-critical environment, suppo...
2 weeks ago
$110K - $130K *
Manage technical and administrative tasks in Empower, supporting system implementation and maintenance while ensuring expertise in earned value management and reporting...
Reposted 2 days ago
$110K - $130K *
Lead innovative AI solutions to transform healthcare workflows. Collaborate with non-technical teams to design and implement AI-powered applications, automating processes and enhancing efficiency acro...
1 week ago
Senior Director, Enterprise Data (Remote)
$160K - $200K *
Pioneer enterprise technology infrastructure as a strategic hands-on leader, driving revenue systems and data platforms. Your efforts will shape company growth, integrating tech and AI, while guiding...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.