Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
SURE/Senior Consultant - Utilities AI
$130K - $177K *
Advance utility operations by leveraging AI technologies for transformative solutions. Collaborate with leadership, design scalable AI systems, and lead multi-year projects to enhance efficiency, reli...
Today
Senior Analyst, People Technology
$100K - $120K *
Join a team that's dedicated to enhancing decision-making through innovative solutions in Workday. Drive continuous improvement in reporting, analytics, and data management while collaborating with cr...
Reposted 3 weeks ago
Named Account Executive - PacificNW
$110K - $130K *
Drive revenue growth by acquiring new enterprise accounts and expanding existing relationships, coordinating efforts across sales, marketing, and engineering teams to achieve sales targets and present...
4 weeks ago
$86K - $112K *
Transform your career as a systems administrator, overseeing M365 services, data architecture, and robust security operations while collaborating with cross-functional teams to deliver efficient IT so...
2 days ago
Security Monitoring / SIEM Analyst
$80K - $110K *
Analyze security events and monitor SIEM to enhance organizational cybersecurity. Collaborate with teams to detect threats, coordinate incident responses, and continuously improve threat detection pro...
Reposted 1 month ago
Communications Products Specialist Sr
$95K - $115K *
Optimize communication strategies to drive stakeholder engagement in AI adoption within federal healthcare. Create impactful content that simplifies complex topics for diverse audiences while ensuring...
3 weeks ago
$85K *
Partner with us to enhance customer success as you engage with executive stakeholders, drive account growth, and ensure value realization. Leverage your expertise to create strategic relationships and...
1 week ago
Field Service Engineer Talent Community - General Interest
$80K - $95K *
Elevate your career by supporting life-saving cancer treatment technologies. Join a community of passionate Field Service Engineers dedicated to ensuring operational excellence and patient care in the...
Reposted 2 weeks ago
Senior Program Management Analyst
$85K - $100K *
Analyze complex data sets to drive financial optimization and program success. Collaborate across teams to deliver insights and establish KPIs, ensuring alignment with organizational objectives and en...
2 weeks ago
Security Engineer II, Detection and Response
$122K - $165K *
Lead the charge in enhancing Circle's security posture by identifying threats, managing incidents, and deploying advanced detection techniques within a collaborative and dynamic environment...
Reposted 3 weeks ago
Implementation Consultant | REMOTE (Vancouver)
$80K - $95K *
Join the team to enhance customer success by managing implementations and building trusted relationships, ensuring clients leverage Gatekeeper’s platform to achieve strategic goals through consultativ...
2 weeks ago
Sales Enablement Senior Specialist
$80K - $120K *
Elevate seller productivity by designing and implementing enablement programs that drive sales execution. Partner with cross-functional teams to develop training content, tools, and analytics that ens...
2 weeks ago
$105K - $175K *
Join a team that's driving innovation in cloud-based email security services. Work alongside experts to design and implement robust solutions, influence engineering practices, and mentor junior develo...
Yesterday
$102K - $163K *
Optimize software development processes by creating, testing, and supporting applications for both internal and external users. Collaborate across teams to ensure projects are completed efficiently, o...
2 days ago
Senior Enterprise Account Executive
$229K - $314K *
Drive success at large enterprise accounts, fostering relationships and ensuring robust account management. Collaborate across teams to elevate visibility and adoption, while navigating consultative s...
3 weeks ago
Senior Electrical Engineer - Payload Subcontracts Manager ( Remote)
$135K - $160K *
Drive vendor accountability and manage subcontract lifecycles for aerospace hardware projects. Engage with external suppliers and internal teams to ensure timely delivery of critical components for sp...
1 week ago
Principal Site Reliability Engineer, Platform
$174K - $305K *
Transform the infrastructure landscape by architecting and scaling a Kubernetes-based platform that enables rapid deployment of innovative robotics solutions while mentoring engineers across teams to...
Yesterday
Enterprise Account Executive - Quebec
$264K - $330K *
Engage with clients as you drive growth in a defined territory. Focus on prospecting, pipeline development, and account expansion in the dynamic field of data security and AI solutions, enhancing your...
Reposted 1 week ago
$100K - $120K *
Champion innovative network solutions by leading FTTx and SDAN deployments. Collaborate with teams to ensure successful design, integration, and management of next-gen technologies for optimal client...
1 week ago
Enterprise Account Executive, Health Systems
$110K - $130K *
Deliver innovative solutions by engaging health systems, managing the full sales cycle, and building strong relationships that drive revenue growth and enhance patient outcomes within a competitive en...
3 weeks ago
PCIe Senior/Lead Software Engineer
$120K - $195K *
Advance your engineering career by developing high-performance PCIe software solutions that enhance communication reliability and bandwidth between hardware components in leading-edge networking syste...
2 days ago
Enterprise Account Executive, Health Systems
$110K - $130K *
Accelerate progress at the intersection of healthcare and technology, managing the full sales cycle for innovative solutions that enhance patient outcomes and streamline hospital discharges in the hea...
2 weeks ago
$80K - $86K *
Empower innovation by designing and implementing scalable software solutions that modernize critical services, leading cross-functional collaboration and maintaining high code standards in an agile en...
4 weeks ago
$175K - $250K *
Help us enhance data analytics capabilities by leveraging Databricks to optimize environments, design ETL pipelines, and collaborate with stakeholders for impactful insights and decision-making...
2 weeks ago
$99K - $124K *
Grow your career with a leading Risk Management program, overseeing cyber risk identification and treatment. Collaborate with diverse teams to enhance risk methodologies, ensuring compliance with indu...
Reposted 3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.