Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Software Engineer, Identity and Access Management
$120K - $150K *
Collaborate to design and enhance a secure identity platform, ensuring reliable authentication and authorization systems that support our products and customer needs, while working with a dedicated te...
2 weeks ago
$134K - $230K *
Tackle complex infrastructure challenges by leading engineering for I&O. Drive innovation in cloud services and operational platforms to enhance resilience and performance, collaborating with stakehol...
3 weeks ago
Information Specialist III (Response Center - Senior Level)
$75K - $95K *
Serve as a senior-level professional managing complex inquiries, delivering exceptional customer support services on justice programs, and ensuring client satisfaction across multiple communication ch...
Reposted yesterday
Senior Certification Program Manager
$88K - $147K *
Tackle the challenge of designing cutting-edge certification programs to empower partners and dealers. Drive learning initiatives across multiple tracks and enhance knowledge through innovative soluti...
2 days ago
Sr. Software Engineer, Full Stack (Remote)
$140K - $215K *
Join our innovative team as a front-end engineer to design and enhance tools that automate and manage cloud-based infrastructure, impacting customer experiences and ensuring a stable, flexible product...
Reposted 4 days ago
$111K - $172K *
Elevate your career by enhancing system performance and reliability through proactive support and innovative solutions while collaborating across diverse teams to ensure top-quality applications and s...
Yesterday
Help Desk Specialist (Salesforce) - Remote
$67K - $114K *
Support user needs by providing expert help desk services for Salesforce applications and platform capabilities, managing escalations, troubleshooting issues, and documenting resolutions to enhance us...
2 weeks ago
$75K - $95K *
Lead the charge in field service operations, overseeing transformer assembly, maintenance, and safety compliance while managing crews and ensuring optimal project execution across diverse environmenta...
Reposted 4 days ago
$135K - $216K *
Transform cloud services by leading cross-functional teams, optimizing technical processes, and aligning infrastructure with strategic goals, ensuring operational excellence for a large-scale multi-te...
Reposted 2 days ago
Staff Software Engineer, Cloud Identity
$212K - $286K *
Pioneer innovative identity solutions as you design and scale our identity platform, ensuring secure access and seamless security integration across systems. Collaborate with teams to drive reliable i...
1 week ago
$100K *
Unlock opportunities by exceeding sales quotas and delivering HCM/WFM solutions. Engage with decision-makers, identify needs, and craft tailored proposals for impactful business results within your de...
Reposted 6 days ago
Solutions Architect - Remote (26-13)
$100K - $130K *
Drive client success as a strategic Solutions Architect, bridging pre-sales and delivery to ensure optimal solution outcomes. Collaborate with teams to define scope, architecture, and measurable clien...
Today
Senior Data Warehouse/Integration Engineer
$90K - $130K *
Drive the development and modernization of large-scale enterprise data integration solutions. Utilize strong Informatica PowerCenter and SQL expertise to support complex data environments and enhance...
1 week ago
$105K - $150K *
Champion your career by leading the development of impactful proposals for the PBM market, ensuring clarity and compliance while collaborating with cross-functional teams to articulate strategic value...
Reposted 1 week ago
Tech Lead Field Application Engineer
$120K - $160K *
Partner with us to elevate customer success through technical leadership in deploying innovative connectivity solutions, driving hands-on system-level debug, and shaping next-gen product roadmaps for...
3 weeks ago
Senior Product Manager, Hyperscale/Data Center
$123K - $164K *
Drive your career forward as you lead the Data Center infrastructure services, collaborating across teams to define strategies, execute plans, and build impactful solutions in a rapidly evolving marke...
Reposted 1 week ago
Remote Site Service Supervisor
$78K - $98K *
Lead the charge in delivering exceptional customer service by supervising remote and resident service teams, ensuring policy adherence, enhancing market share, and driving customer satisfaction throug...
Today
Strategic Account Executive - School - CA and NV
$80K - $120K *
Explore your potential as a strategic partner in K-12 education, driving engagement and successful adoption of innovative literacy solutions. Elevate relationships with educators to foster impactful l...
3 weeks ago
SW Engineer Manager - Cloud Data
$120K - $150K *
Empower your engineering career by leading a dynamic team in building a transformative cloud data platform that delivers actionable insights through cutting-edge data technologies. Enjoy a collaborati...
1 week ago
Acera Senior Account Executive - Waco/Temple, TX
$95K *
Unlock growth by managing sales in a defined territory, building relationships with healthcare professionals, and executing strategic business plans to exceed revenue goals while delivering clinical s...
3 weeks ago
Account Executive - Screening (St. Louis South)
$116K - $133K *
Transform early cancer detection strategies by collaborating with healthcare providers to promote innovative blood tests. Drive impactful sales initiatives aimed at improving patient outcomes and expa...
Today
Partner Customer Success Manager
$120K - $130K *
Champion partner success by guiding MSSP/MSP relationships post-sale, driving adoption, optimizing performance, and enabling growth through strategic collaborations and exceptional technical support...
3 weeks ago
Project & Program Management IV
$92K - $154K *
Drive successful project outcomes by leading high-impact initiatives from start to finish. Leverage expertise in project management methodologies and collaboration across teams to align projects with...
2 days ago
$70K - $117K *
Help us manage and enhance shipboard electronic systems to support safe and reliable maritime operations. Leverage technical expertise in navigation, communications, and system integration to ensure o...
1 week ago
$128K - $173K *
Champion telecommunications transformation by performing critical field surveys and installations for military modernization projects, ensuring precision in design support and infrastructure integrity...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.