Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$130K - $177K *

Advance utility operations by leveraging AI technologies for transformative solutions. Collaborate with leadership, design scalable AI systems, and lead multi-year projects to enhance efficiency, reli...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Energy & Utilities

$100K - $120K *

Join a team that's dedicated to enhancing decision-making through innovative solutions in Workday. Drive continuous improvement in reporting, analytics, and data management while collaborating with cr...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive revenue growth by acquiring new enterprise accounts and expanding existing relationships, coordinating efforts across sales, marketing, and engineering teams to achieve sales targets and present...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$86K - $112K *

Transform your career as a systems administrator, overseeing M365 services, data architecture, and robust security operations while collaborating with cross-functional teams to deliver efficient IT so...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $110K *

Analyze security events and monitor SIEM to enhance organizational cybersecurity. Collaborate with teams to detect threats, coordinate incident responses, and continuously improve threat detection pro...

US-AnywhereRemote

Reposted 1 month ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Optimize communication strategies to drive stakeholder engagement in AI adoption within federal healthcare. Create impactful content that simplifies complex topics for diverse audiences while ensuring...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$85K *

Partner with us to enhance customer success as you engage with executive stakeholders, drive account growth, and ensure value realization. Leverage your expertise to create strategic relationships and...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Elevate your career by supporting life-saving cancer treatment technologies. Join a community of passionate Field Service Engineers dedicated to ensuring operational excellence and patient care in the...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$85K - $100K *

Analyze complex data sets to drive financial optimization and program success. Collaborate across teams to deliver insights and establish KPIs, ensuring alignment with organizational objectives and en...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$122K - $165K *

Lead the charge in enhancing Circle's security posture by identifying threats, managing incidents, and deploying advanced detection techniques within a collaborative and dynamic environment...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join the team to enhance customer success by managing implementations and building trusted relationships, ensuring clients leverage Gatekeeper’s platform to achieve strategic goals through consultativ...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $120K *

Elevate seller productivity by designing and implementing enablement programs that drive sales execution. Partner with cross-functional teams to develop training content, tools, and analytics that ens...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$105K - $175K *

Join a team that's driving innovation in cloud-based email security services. Work alongside experts to design and implement robust solutions, influence engineering practices, and mentor junior develo...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$102K - $163K *

Optimize software development processes by creating, testing, and supporting applications for both internal and external users. Collaborate across teams to ensure projects are completed efficiently, o...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$229K - $314K *

Drive success at large enterprise accounts, fostering relationships and ensuring robust account management. Collaborate across teams to elevate visibility and adoption, while navigating consultative s...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $160K *

Drive vendor accountability and manage subcontract lifecycles for aerospace hardware projects. Engage with external suppliers and internal teams to ensure timely delivery of critical components for sp...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$174K - $305K *

Transform the infrastructure landscape by architecting and scaling a Kubernetes-based platform that enables rapid deployment of innovative robotics solutions while mentoring engineers across teams to...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$264K - $330K *

Engage with clients as you drive growth in a defined territory. Focus on prospecting, pipeline development, and account expansion in the dynamic field of data security and AI solutions, enhancing your...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Champion innovative network solutions by leading FTTx and SDAN deployments. Collaborate with teams to ensure successful design, integration, and management of next-gen technologies for optimal client...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Deliver innovative solutions by engaging health systems, managing the full sales cycle, and building strong relationships that drive revenue growth and enhance patient outcomes within a competitive en...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $195K *

Advance your engineering career by developing high-performance PCIe software solutions that enhance communication reliability and bandwidth between hardware components in leading-edge networking syste...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Accelerate progress at the intersection of healthcare and technology, managing the full sales cycle for innovative solutions that enhance patient outcomes and streamline hospital discharges in the hea...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $86K *

Empower innovation by designing and implementing scalable software solutions that modernize critical services, leading cross-functional collaboration and maintaining high code standards in an agile en...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$175K - $250K *

Help us enhance data analytics capabilities by leveraging Databricks to optimize environments, design ETL pipelines, and collaborate with stakeholders for impactful insights and decision-making...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$99K - $124K *

Grow your career with a leading Risk Management program, overseeing cyber risk identification and treatment. Collaborate with diverse teams to enhance risk methodologies, ensuring compliance with indu...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.