Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$120K - $150K *

Collaborate to design and enhance a secure identity platform, ensuring reliable authentication and authorization systems that support our products and customer needs, while working with a dedicated te...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$134K - $230K *

Tackle complex infrastructure challenges by leading engineering for I&O. Drive innovation in cloud services and operational platforms to enhance resilience and performance, collaborating with stakehol...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$75K - $95K *

Serve as a senior-level professional managing complex inquiries, delivering exceptional customer support services on justice programs, and ensuring client satisfaction across multiple communication ch...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$88K - $147K *

Tackle the challenge of designing cutting-edge certification programs to empower partners and dealers. Drive learning initiatives across multiple tracks and enhance knowledge through innovative soluti...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$140K - $215K *

Join our innovative team as a front-end engineer to design and enhance tools that automate and manage cloud-based infrastructure, impacting customer experiences and ensuring a stable, flexible product...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$111K - $172K *

Elevate your career by enhancing system performance and reliability through proactive support and innovative solutions while collaborating across diverse teams to ensure top-quality applications and s...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$67K - $114K *

Support user needs by providing expert help desk services for Salesforce applications and platform capabilities, managing escalations, troubleshooting issues, and documenting resolutions to enhance us...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $95K *

Lead the charge in field service operations, overseeing transformer assembly, maintenance, and safety compliance while managing crews and ensuring optimal project execution across diverse environmenta...

US-AnywhereRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$135K - $216K *

Transform cloud services by leading cross-functional teams, optimizing technical processes, and aligning infrastructure with strategic goals, ensuring operational excellence for a large-scale multi-te...

US-AnywhereRemote

Reposted 2 days ago

  •   11 - 15 years exp.  •   Information Technology

$212K - $286K *

Pioneer innovative identity solutions as you design and scale our identity platform, ensuring secure access and seamless security integration across systems. Collaborate with teams to drive reliable i...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K *

Unlock opportunities by exceeding sales quotas and delivering HCM/WFM solutions. Engage with decision-makers, identify needs, and craft tailored proposals for impactful business results within your de...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Business Services

$100K - $130K *

Drive client success as a strategic Solutions Architect, bridging pre-sales and delivery to ensure optimal solution outcomes. Collaborate with teams to define scope, architecture, and measurable clien...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$90K - $130K *

Drive the development and modernization of large-scale enterprise data integration solutions. Utilize strong Informatica PowerCenter and SQL expertise to support complex data environments and enhance...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $150K *

Champion your career by leading the development of impactful proposals for the PBM market, ensuring clarity and compliance while collaborating with cross-functional teams to articulate strategic value...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $160K *

Partner with us to elevate customer success through technical leadership in deploying innovative connectivity solutions, driving hands-on system-level debug, and shaping next-gen product roadmaps for...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$123K - $164K *

Drive your career forward as you lead the Data Center infrastructure services, collaborating across teams to define strategies, execute plans, and build impactful solutions in a rapidly evolving marke...

US-AnywhereRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$78K - $98K *

Lead the charge in delivering exceptional customer service by supervising remote and resident service teams, ensuring policy adherence, enhancing market share, and driving customer satisfaction throug...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $120K *

Explore your potential as a strategic partner in K-12 education, driving engagement and successful adoption of innovative literacy solutions. Elevate relationships with educators to foster impactful l...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $150K *

Empower your engineering career by leading a dynamic team in building a transformative cloud data platform that delivers actionable insights through cutting-edge data technologies. Enjoy a collaborati...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K *

Unlock growth by managing sales in a defined territory, building relationships with healthcare professionals, and executing strategic business plans to exceed revenue goals while delivering clinical s...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$116K - $133K *

Transform early cancer detection strategies by collaborating with healthcare providers to promote innovative blood tests. Drive impactful sales initiatives aimed at improving patient outcomes and expa...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$120K - $130K *

Champion partner success by guiding MSSP/MSP relationships post-sale, driving adoption, optimizing performance, and enabling growth through strategic collaborations and exceptional technical support...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$92K - $154K *

Drive successful project outcomes by leading high-impact initiatives from start to finish. Leverage expertise in project management methodologies and collaboration across teams to align projects with...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$70K - $117K *

Help us manage and enhance shipboard electronic systems to support safe and reliable maritime operations. Leverage technical expertise in navigation, communications, and system integration to ensure o...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$128K - $173K *

Champion telecommunications transformation by performing critical field surveys and installations for military modernization projects, ensuring precision in design support and infrastructure integrity...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.